This includes but is not limited to leading or attending conversion meetings, reviewing edits, first call support and representation, working with the third parties to resolve issues, developing new procedures, providing training information, communicating to affected areas of the bank the tasks that need to be accomplished, communicating new policies and procedures, maintaining supporting documentation. Oversee assigned vendor contracts, partner with Vendor Risk Management to obtain appropriate vendor required documents annual and updating in VRM database, manage SLAs, provide continual monitoring for risk and performance and respond to customer complaints as required per Fulton Financial Corporation policy.