Service Center Manager Govcio LLCService Center ManagerFairfax, Virginia$150,000–$199,260 / yearFull timeResponsibilities: The Service Center Manager oversees the total management of the Service Center, including the Service Desk, Desktop Support, incident and IT service request management, ticket escalation, communications, notifications, mobile services support, and management of knowledge-based articles and SOPs. 12+ years of experience and a bachelors or commensurate experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity.
Service Desk Technician (Level I / Level II) Dynamic Solutions Technology LLCService Desk Technician (Level I / Level II)Washington, DCFull timeDynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Washington DC, location. Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfactionRequired Experience:2-4 years minimum Help Desk Administrtion experience.
AV Tech I Dunhill Professional Search of Wilmington, Inc.AV Tech IGermantown, MD$22.93–$31.83 / hourFull timeAs a frontline support position, the Audio-Visual Technician ensures meeting spaces and AV systems are reliable and user-friendly, conducts daily readiness checks, provides live support for meetings and events, sets up equipment, troubleshoots issues, and documents resolutions. Create and maintain user-friendly documentation and quick-start guides; provide brief end-user training and white-glove support for executive meetings when required.
Service Desk Specialist Inserso CorporationService Desk SpecialistWashington, DC$23.50–$25.75 / hourThe Service Desk Specialist will be part of a team providing centralized service to handle all: OJP web-based grant and non-grant applications; this involves applications troubleshooting and acting as a bridge between end-users and development teams by resolving issues, providing guidance, and documenting solutions and. We provide daytime support hours 7 days a week and everyone must have the ability to multitask in a fast-paced environment and possess the knowledge and expertise to resolve customer issues efficiently and accurately.
Service Desk Specialist II (Job 1467) DLHService Desk Specialist II (Job 1467)Bethesda, Maryland$51,000–$60,000 / hourOur experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.
Service Desk Technician West 4th StrategyService Desk TechnicianWashington, DCRemoteFull timeIn this role, you will perform all duties assigned to Level I Technicians and additionally assist in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials, collaborate with development staff to recreate issues in the test environment and with operations staff on configuration management through Windows Operating System Deployment, and evaluate user requirements and workflows to recommend appropriate information technology solutions. Experience with Microsoft Windows 11, Microsoft Server 2022, Microsoft Office M365 suite, Exchange with Outlook Client, Active Directory, SCCM/MECM, Windows Operating System Deployment (OSD), ELM/BigFix, and ServiceNow.
Co-Managed Services Manager - Technology Advisory SC&H Group ExternalCo-Managed Services Manager - Technology AdvisoryColumbia, Maryland$135,000–$155,000 / yearThe Service Delivery Manager owns day-to-day operations of the Co-Managed Services help desk, responsible for the execution and delivery of our managed IT services. 8-10 years of experience in managed services, help desk, or a fast-paced, ticket-driven support environment, including direct people management.
Service Desk Manager GD Information TechnologyService Desk ManagerWashingtonAs a Service Desk Manager, you will ensure that today is safe and tomorrow is smarter by providing operational leadership, staff oversight, and service excellence within a ServiceNow-driven, classified support environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of Columbia$69,000–$81,000 / yearThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
Senior Help Desk Engineer System OneSenior Help Desk EngineerBethesda, Maryland$80,000–$95,000 / yearSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role .
Help Desk Tier II Administrator Geospatial And Cloud AnalyticsHelp Desk Tier II AdministratorQua, VirginiaCompensation: $49,000.00 per year GCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems.
Help Desk Specialist I (Copyright) Computer World ServicesHelp Desk Specialist I (Copyright)Washington, District of Columbia$50,000–$59,000 / yearThis role requires strong communication, customer service skills, and the ability to follow established procedures for documenting issues, managing tickets, and coordinating with higher-tier personnel. Interacting with customers via telephone, email, and online forms to troubleshoot and resolve incidents involving networks, accounts, and IT services.
Service Desk Technician L2 Milestone Technologies IncService Desk Technician L2Washington, DCLead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service. We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well.
Service Desk Specialist II (Job 1467) DLH Holdings Corp.Service Desk Specialist II (Job 1467)Bethesda, MD$51,000–$60,000 / yearOur experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.
NewService Desk Specialist (Term Position - Not To Exceed 4 Years & 5 Months) Metropolitan Washington Airports AuthorityService Desk Specialist (Term Position - Not To Exceed 4 Years & 5 Months)VA$28.69–$40.17 / hourMay assist Deskside Specialists and Desktop Engineer in configuring user computers by loading/ghosting software, backing up user data, or delivering specialized hardware to users. One year of IT Service Desk experience, including providing IT problem resolution in a high-volume customer service environment, and using IT diagnostic tools, and utilizing remote access software and ticket tracking system.
OCTO -DCPS Helpdesk Specialist Journeyman Advanced American Technologies, IncOCTO -DCPS Helpdesk Specialist Journeyman200 I Street SE, DCSkill Required /Desired Amount of Experience 6-10 yrs installing and configuring system hardware/software in an enterprise environment Required 6 Years 6-10 yrs installing operating system Required (OS) patches and upgrades Required 6 Years Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X) Required 3 Years Bachelor s degree in IT or related field or equivalent experience Required 10 Years Experience using an endpoint management tool to provide remote support Required 3 Years Strong Customer Service Skills Required 3 Years Experience providing administrative support in an IT environment Required 6 Years Proficient time management skills Required and detail oriented organizational skills Required 6 Years Microsoft Certifications: MCP Desired 0 Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform Required 3 Years Expertise in troubleshooting hardware related issues Required 6 Years Expertise in troubleshooting complex software related issues Required 3 Years Can demonstrate experience making nontechnical users comfortable with complex technology concepts Required 3 Years Knowledge of Microsoft Office Suite (Office 2010+ and Office 365) Required 2 Years . Minimum Education/Certification Requirements: Bachelor s degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.
Human Resources Specialist (Recruitment & Placement), AD-0201 Band C US Department of Health and Human ServicesHuman Resources Specialist (Recruitment & Placement), AD-0201 Band CNorth Bethesda, MD$121,785–$169,583 / yearIn order to qualify for the Human Resources Specialist (Recruitment & Placement), AD-0201 Band C position which falls under the 0201 occupational Series, you must meet the following requirements by 11:59 pm EST on 05/26/2026: RELEVANT YEARS OF EXPERIENCE: Applicants must meet the following relevant years of experience to qualify for this AD-0201- Band C (GS-13 equivalent) position: Six (6) years comparable experience in working in federal staffing and recruitment, including posting job announcements, reviewing applicants, and advising managers on hiring rules and procedures using an automated Staffing system; setting salaries in accordance with federal pay regulations and providing guidance on complex staffing issues to ensure all actions comply with federal laws and agency policies. The Food and Drug Administration is the regulatory, scientific, public health, and consumer protection agency responsible for ensuring that all human and animal drugs, and medical devices are safe and effective, that cosmetics, foods, food additives, drugs and medicated feeds for food producing animals, and radiation emitting devices are safe, and that all such products marketed in the United States are adequately, truthfully and informatively labeled and safely and properly stored, transported, manufactured packaged and regulated.
Associate Commissioner for Regulatory Policy Coordination (Regulatory Counsel) US Department of Health and Human ServicesAssociate Commissioner for Regulatory Policy Coordination (Regulatory Counsel)Silver Spring, MD$213,491–$340,795 / yearThe Food and Drug Administration is the regulatory, scientific, public health, and consumer protection agency responsible for ensuring that all human and animal drugs, and medical devices are safe and effective, that cosmetics, foods, food additives, drugs and medicated feeds for food producing animals, and radiation emitting devices are safe, and that all such products marketed in the United States are adequately, truthfully and informatively labeled and safely and properly stored, transported, manufactured packaged and regulated. Your two (2) page RESUME showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
Helpdesk Technician - Tier II Celestial Innovations GroupHelpdesk Technician - Tier IIWashington, District of ColumbiaOverview The Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated issue resolution, and direct support of desktops, systems, and networks within a federal environment. Work-Life Balance : We prioritize the well-being of our team members, ensuring a healthy work-life balance through flexible working conditions, continuous learning opportunities, and a supportive work environment.
HELP DESK ANALYST (OSB) Marine Corps Community ServicesHELP DESK ANALYST (OSB)VAInvoluntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. Routes organization and Operation StormBreaker OSB customer users to the correct team to provide technical guidance for corrective actions or advice on work efforts related to Operation StormBreaker (OSB) including account management and application provisioning.