3+ years of IT Helpdesk or Desktop Support experience in an enterprise environment, ideally 3-5 years at Level 2. Required hands-on Intune experience, plus strong knowledge of Active Directory, Entra ID, DNS/DHCP, and Microsoft 365, SharePoint, Teams, and Exchange administration. Manage accounts and devices across the Microsoft stack, including Active Directory, Entra ID, Intune, Microsoft 365, SharePoint, Teams, and Exchange.