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This position is primarily responsible for decommissioning end-of-life computers, deploying new systems, and redeploying in-service machines using modern cloud-based management tools such as Microsoft Intune, Autopilot, and Mobile Device Management (MDM). The goal of this role is to ensure a seamless, efficient, and positive user experience during all hardware deployment and lifecycle processes while providing high-quality end-user support.

HOUR

Overview:
<h1>IT Support Specialist II</h1>Location: Columbia, MO (Onsite) (contract-to-hire) Job Type: Full-Time Compensation: $30-$33/hr<h2>Position Summary</h2>The IT Support Specialist II plays a key role within the Information Technology division, supporting multiple operating companies globally. This position is primarily responsible for decommissioning end-of-life computers, deploying new systems, and redeploying in-service machines using modern cloud-based management tools such as Microsoft Intune, Autopilot, and Mobile Device Management (MDM).The goal of this role is to ensure a seamless, efficient, and positive user experience during all hardware deployment and lifecycle processes while providing high-quality end-user support. 

Responsibilities:
<h3>Hardware Lifecycle & Deployment</h3><ul><li>Track and maintain global PC hardware inventory.</li><li>Scope, quote, and coordinate purchase orders for computer replacements in partnership with IT leadership and procurement teams.</li><li>Coordinate repair of equipment under third-party maintenance agreements.</li><li>Manage warranty claims, software license distribution, and end-of-life decommissioning processes.</li><li>Configure and deploy computers via remote access into local datacenters as required.</li><li>Perform data migrations using OneDrive Known Folder Redirect or manual methods when necessary.</li><li>Manage post-deployment processes including secure data removal, hardware organization, and recycling.</li><li>Register devices with Intune and Microsoft Defender using necessary scripts.</li><li>Assist with Intune registration, Autopilot deployment profiles, and configuration management.</li><li>Coordinate shipment and delivery of deployment equipment.</li><li>Conduct occasional onsite visits to assess and properly decommission equipment.</li></ul><h3>User Account & Systems Administration</h3><ul><li>Manage user accounts, profiles, and policies across local and cloud-based systems (Azure Active Directory, Local AD, Conditional Access, Compliance Policies).</li><li>Support Azure Host Pools, Azure Cloud Servers, Windows networks, and file servers.</li><li>Assist with cloud application deployment and maintenance.</li></ul><h3>Help Desk & End-User Support</h3><ul><li>Monitor and resolve assigned Help Desk tickets.</li><li>Provide technical support via ticketing system, email, chat, and phone.</li><li>Investigate and diagnose technical issues, identify solutions, test, and implement resolutions.</li><li>Install, configure, and maintain end-user workstations and peripheral equipment.</li><li>Assist with software installations and upgrades using remote support tools.</li><li>Maintain detailed documentation in the ticketing system and ensure accurate resolution tracking.</li><li>Maintain strict confidentiality regarding user and system information.</li></ul><h3>Team & Operational Support</h3><ul><li>Assist with IT resource discovery and documentation across operating companies.</li><li>Contribute to team discussions and process improvement initiatives.</li><li>Perform additional duties as assigned.</li></ul>

Qualifications:
<h3>Education & Experience</h3><ul><li>Associate’s degree in a related field and 2–5 years of networking experience; equivalent work experience may substitute on a year-for-year basis.</li><li>1–2 years of Help Desk experience required.</li></ul><h3>Technical Skills</h3><ul><li>Working knowledge of Microsoft Windows environments.</li><li>Familiarity with Azure Active Directory and cloud-based management tools preferred.</li><li>Basic knowledge of computer hardware components (hard drives, memory, power adapters, etc.).</li><li>Experience with device deployment, configuration, and troubleshooting.</li><li>Knowledge of network security systems and best practices.</li><li>Experience with Android and iOS devices is a plus.</li></ul><h3>Core Competencies</h3><ul><li>Ability to communicate technical concepts to non-technical users.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask in a fast-paced environment with competing deadlines.</li><li>Strong written and verbal communication skills.</li><li>Ability to work independently and collaboratively within a team environment.</li><li>Ability to read and interpret technical manuals and documentation.</li></ul><h2>Physical & Work Environment Requirements</h2><ul><li>Must be able to lift and/or move objects weighing 20–70 lbs.</li><li>Regular use of computer, phone, and in-person communication.</li><li>Frequent standing, walking, sitting, and manual dexterity tasks.</li><li>Ability to manage multiple priorities under tight deadlines.</li></ul>Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process, communication with a live person, and a signed offer letter. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Connection

IT Support Specialist

Android

Best Practices

Claims Management

Cloud Applications

Cloud Computing

Communication Skills

Computer Hardware

Computer Maintenance

Computer Workstations

Configuration Management

Data Migration

Data Processing

Documentation

Email Technology

Equipment Maintenance/Repair

Hard Drives

Hardware Components

Help Desk

IT Procurement

Identify Issues

Information Technology & Information Systems

Information/Data Security (InfoSec)

Manual Dexterity

Manufacturing Data Management

Memory Hardware

Microsoft Active Directory

Microsoft Product Family

Microsoft Windows Azure

Microsoft Windows Operating System

Mobile Devices

Multitasking

Network Security

Network Systems

Offer Letters

Operational Support

Organizational Skills

PC Hardware

Peripheral Hardware

Presentation/Verbal Skills

Process Improvement

Purchase Orders

Recycling

Scripting (Scripting Languages)

Software Distribution

Software Installation

Software Licenses

Software Upgrades

Technical Leadership

Technical Support

Technical Writing

Testing

Time Management

User Account Administration

User Interface/Experience (UI/UX)

Writing Skills

[AW]-iCims

As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. 3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments).

Why GFI?GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we're committed to creating an environment where employees can grow, learn, and build long-term careers. If you're looking for a company that truly cares about its people and its customers, GFI Digital is for you. Service Desk Engineer Job Description: As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. This role requires strong customer service orientation, excellent verbal and written communication skills, and a proactive approach to supporting clients effectively.Schedule: This is a Full-Time position with in-office and hybrid schedules available. Key Responsibilities:<ul><li>Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution</li><li>Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients</li><li>Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues</li><li>Troubleshoot network equipment such as switches, firewalls, and wireless access points</li><li>Remediate compromised accounts via anti-virus/malware software</li><li>Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender)</li><li>Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups)</li><li>Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications</li><li>Provide third-party vendor management assistance</li><li>Ensure that Service Level Agreements are met for all customers</li></ul>Qualifications:<ul><li>3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments)</li><li>Working knowledge of Windows Servers and Networking hardware protocols</li><li>Strong documentation skills, producing accurate documentation related to client environments and issue resolution</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment</li><li>Keen attention to detail</li><li>Ability to absorb and retain information quickly</li><li>Highly self-motivated</li><li>Proven analytical and problem-solving abilities</li><li>Solutions-focused</li><li>Ability to multi-task and organize and prioritize deadlines accordingly</li><li>Always exhibit professional appearance and demeanor</li></ul>Preferred Qualifications:<ul><li>Education: College Diploma or Degree in Computer Science</li><li>Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party vendors.</li><li>Certifications: Microsoft, CompTIA, Cisco, and others</li></ul>Soft Skills:<ul><li>Precise attention to detail and a high level of organization</li><li>Excellent communication and interpersonal skills</li><li>Highly self-motivated and directed</li><li>Able to meet deadlines and follow clear instructions</li></ul>Benefits & Perks:We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.Financial & Retirement<ul><li>401(k) with company match to help you plan for the future</li><li>Referral bonus program. Get rewarded for bringing great people to the team.</li></ul>Health & Wellness<ul><li>Medical, Dental, and Vision Insurance</li><li>Health Savings Account (HSA)</li><li>Flexible Spending Account (FSA)</li><li>Life Insurance coverage</li><li>Employee Assistance Program (EAP) for confidential counseling and support services</li><li>Paid Time Off starting on your hire date</li><li>Sick Time Off</li><li>Employee Discount Program for added savings</li></ul>#LI-LD1<ul></ul>

GFI Digital

Service Desk Engineer

Analysis Skills

Anti-Virus Software

Cisco Network Systems

CompTIA - Computing Technology Industry Association

Computer Science

Customer Support/Service

Customer/Client Research

Dental Insurance

Detail Oriented

Establish Priorities

Firewalls

Interpersonal Skills

Malware

Management of Information Systems/Technology (MIS)

Microsoft Certifications

Microsoft Office

Microsoft Windows Server

Microsoft Windows System Administration

Network Administration/Management

Network Connectivity

Network Protocols

Network System Hardware

Performance Management

Problem Solving Skills

Server Hardware

Service Level Agreement (SLA)

Spam Filtering

Technical Delivery

Trend Analysis

Unified Communications

Vendor/Supplier Management

Vision Plan

Wireless Communications

Workstation Hardware

BreezyHR

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Service Desk Engineer GFI Digital

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