NewACE Account Service Desk Specialist TIER 2 TEEMAACE Account Service Desk Specialist TIER 2Ashburn, VA$61,000–$64,000Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
CBP Technology Service Desk Aretec IncCBP Technology Service DeskAshburn, VAFull timeCBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape. This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters).
ACE Account Service Desk Specialist (Tier II – ASD) Aretec IncACE Account Service Desk Specialist (Tier II – ASD)Ashburn, VAFull timeBecause ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. ACE Account Service Desk Specialist (Tier II – ASD)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified)About Aretec At Aretec, Inc., we are catalysts for change within the federal government landscape.
Desktop Engineer Artech LLCDesktop EngineerFrederick, MD$40–$45 / hourAs a Desktop Engineer, you will drive innovation, evaluate, and implement new technologies, manage advanced tools, and serve as an escalation point in support of our software, desktops, laptops, mobile devices, and conference room AV. You will be critical in keeping our organization at the cutting edge of technology, facilitating security, and ensuring our users get timely resolutions to a wide array of technical issues.
AV Tech I Dunhill Professional Search of Wilmington, Inc.AV Tech IGermantown, MD$22.93–$31.83 / hourFull timeAs a frontline support position, the Audio-Visual Technician ensures meeting spaces and AV systems are reliable and user-friendly, conducts daily readiness checks, provides live support for meetings and events, sets up equipment, troubleshoots issues, and documents resolutions. Create and maintain user-friendly documentation and quick-start guides; provide brief end-user training and white-glove support for executive meetings when required.
Help Desk Technician Integrated Resources, IncHelp Desk TechnicianColumbia, MarylandContractorDevelop a functional understanding of key Magellan applications including Amisys, AMSW, CURE, Quest, IP, Maplinx, MPD, SQL Referral, Caretrac, etc. Further technical study including but not limited to Information Systems degree course work and job-related certifications, MCSE and A+ certifications are a plus but not required for this position.
Senior Systems Administrator / Help Desk Engineer Ennoble FirstSenior Systems Administrator / Help Desk EngineerGaithersburg, MDAs a trusted technical expert, you will support both cloud and on-premises environments, provide advanced systems administration and end-user support, and collaborate with software engineers, DevSecOps specialists, cybersecurity professionals, and customer stakeholders to maintain reliable operations and continuously improve the user experience. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VAFull timePerform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to: CBP web‑based and client‑based applicationsEmail and messaging systemsMobile devicesHardware (printers, desktops, laptops, peripherals)Network connectivityWorkstation login and PIV card issuesRemote access, VPN, and DHS Workplace connectivityPerform password resets, account unlocks, and initial request intake in compliance with security policies. Help Desk Specialist I (Tier 1 Agent – Internal)CBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape.
Support Desk Lead TalentBridgeSupport Desk LeadChevy Chase, MD$40–$50 / hourThe ideal candidate will bring a mix of deep technical knowledge, excellent customer service skills, and practical experience in provisioning hardware and supporting collaborative technologies like conference room systems. This role is essential in providing advanced technical support to end users, modernizing internal systems through Microsoft technologies, and ensuring seamless hardware and meeting space readiness.
DESKTOP SUPPORT Integrated Resources, IncDESKTOP SUPPORTRockville, MarylandFull timeOur client is seeking a motivated Desktop Support Technician with at least one (1) year of relevant IT experience to support Rockville, Maryland office location. Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms.
NewHelp Desk Specialist I - Tier 1 Support TEEMAHelp Desk Specialist I - Tier 1 SupportAshburn, VA$48,000–$50,000You will manage inbound support requests through phone, chat, email, and ticketing systems, providing exceptional customer service while troubleshooting application and access issues. Success in this role requires strong technical aptitude, excellent communication skills, and the ability to thrive in a rotating shift environment supporting mission-critical operations.
Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VAFull timePerform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)Email services and Microsoft OutlookPersonal Identity Verification (PIV) card authenticationRemote VPN access (GlobalProtect and Zscaler)Remote access via DHS Workplace (WaaS)Microsoft Office productsWindows OS and Active DirectoryRemote software installationsResolve 90% of tickets assigned to Tier II in alignment with AQL targets. Help Desk Specialist II (Tier 2 – Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) Position SummaryAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD).
NewSr. IT Systems Analyst K2 StaffingSr. IT Systems AnalystColumbia, MARYLANDSummary Our client, located in Ellicott City, MD , is a highly successful and growing Managed Services Provider supporting businesses with their technology infrastructure, applications, cybersecurity, and day-to-day IT operations. They should be someone who can resolve a Microsoft 365 or workstation issue in the morning, troubleshoot a Salesforce workflow or integration later that day, collaborate with a technology vendor, and identify opportunities to improve the organization's overall technology environment.
Enterprise IT Operations Manager UnissantEnterprise IT Operations ManagerAshburn, VAFull timePartner with senior business and technology stakeholders to identify, prioritize, pilot, and implement practical automation, analytics, and AI-enabled use cases for service desk optimization, workflow automation, knowledge management, reporting, employee productivity, and business-process improvement. Essential Duties and Responsibilities:Lead enterprise IT operations, including end-user support, service delivery, collaboration platforms, endpoint management, enterprise applications, identity and access administration, and coordination of network, cloud, and infrastructure services.
NewIT Manager Manufacturing & ITAR Compliance Quadrant, Inc.IT Manager Manufacturing & ITAR ComplianceSterling, VAManage day-to-day operation of networks, servers, endpoints, cloud environments, and telecom systems across U.S. Own IT asset lifecycle management, including procurement, provisioning, maintenance, and secure decommissioning of hardware and software. Configure systems, cloud environments, and data storage in accordance with export control and CMMC/NIST 800-171 requirements defined by Compliance, including for any government-furnished or CUI data.
IT Manager – Manufacturing & ITAR Compliance Quadrant IncIT Manager – Manufacturing & ITAR ComplianceSterling, VAManage day-to-day operation of networks, servers, endpoints, cloud environments, and telecom systems across U.S. Own IT asset lifecycle management, including procurement, provisioning, maintenance, and secure decommissioning of hardware and software. Configure systems, cloud environments, and data storage in accordance with export control and CMMC/NIST 800-171 requirements defined by Compliance, including for any government-furnished or CUI data.
IT Technician (onsite Millersville MD) Marathon TSIT Technician (onsite Millersville MD)Ashburn, VAThis role involves processing trouble tickets, imaging and encrypting devices, shipping and receiving IT equipment, performing laptop repairs, and maintaining an organized warehouse environment. Receive and manage bulk shipments of IT equipment from third-party vendors, including unloading large pallets from tractor-trailers and distributing them within the warehouse.
IT Service Desk Analyst 22nd Century Technologies, Inc.IT Service Desk AnalystBoulevard, MDThe technicians will be scheduled based on the call volume, vacation plans, and other MC requirements, so they must be flexible to work any shift or schedule, including weekends. 10) Experience with chat support and email support in addition to phone support is a plus.
Systems Administrator / Service Desk AmentumSystems Administrator / Service DeskColumbia, MarylandCome be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer. Perform systems security administration, including account creation, user profile management, workstation/server imaging, and access control across multiple networks.
Enterprise - Senior System Administrator - Docker, Kubernetes, AWS Erias VenturesEnterprise - Senior System Administrator - Docker, Kubernetes, AWSColumbia, MarylandConfigures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage UNIX and Windows (or other applicable operating systems and installs/loads operating system software, troubleshoot, maintain integrity of, and configure network components, along with implementing operating system enhancements to improve reliability and performance.