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This role is responsible for supporting end-user technology, resolving service requests, and ensuring reliable day-to-day IT operations. We are seeking an IT Support Specialist to provide hands-on technical support across a plant environment and additional local sites.

HOUR

Position Title: IT Support SpecialistLocation: Algoma, WIJob Type: Contract to HirePay Rate: $30.00 - $34.00 Hour / Range Based on ExperienceBenefits: This position may be eligible for medical, dental, vision, and 401(k). <h2>Position Overview</h2><h3>IT Support Specialist</h3>We are seeking an IT Support Specialist to provide hands-on technical support across a plant environment and additional local sites. This role is responsible for supporting end-user technology, resolving service requests, and ensuring reliable day-to-day IT operations.<h3>What You’ll Do</h3><ul><li>Provide on-site support for the plant and remote support for other locations</li><li>Set up, maintain, and troubleshoot desktops, laptops (Windows & macOS), printers, and mobile devices</li><li>Install and support approved software, hardware, and peripherals</li><li>Manage and resolve service desk tickets with a focus on quick, first-touch resolution</li><li>Support user account management and access within Active Directory</li><li>Troubleshoot hardware, software, and basic network connectivity issues</li><li>Deploy and configure IT equipment including PCs, printers, phones, and scanning devices</li><li>Partner with internal IT teams to align with company standards and best practices</li><li>Communicate updates on outages, vendor activity, and system changes to local leadership</li><li>Monitor systems for issues and respond or escalate as needed</li><li>Participate in an on-call rotation for after-hours support</li></ul><h3>What You Bring</h3><ul><li>Experience supporting Windows environments and end-user devices</li><li>Hands-on experience with hardware setup, deployment, and troubleshooting</li><li>Basic understanding of networking concepts (TCP/IP, DHCP, DNS)</li><li>Ability to work independently in a fast-paced environment</li><li>Strong problem-solving and communication skills</li><li>Experience supporting manufacturing or plant environments is a plus </li></ul>Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Need a job? Need an employee? Then you need Addison Group, the professional staffing and search firm that has reshaped the industry with our excellent placements in the Administrative &amp; HR, Engineering, Executive Search, Finance &amp; Accounting, Healthcare, and IT sectors. Addison Group has enjoyed rapid growth since its inception in 1999, when a group of visionary industry leaders in Chicago set out with the simple goal of recruiting the best candidates for the best companies. With the help of its strategic investment partner, Trilantic Capital Partners, Addison Group has expanded its reach across the country through 13 offices and six core industry sectors, from Administrative to IT.

Addison Group

IT Support Specialist

Snaphop

Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions. Your problem-solving skills and customer-first mindset will play a key role in delivering the high-quality service experience our clients expect from Amplitel Technologies.

YEAR

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial audio/visual systems, and IT infrastructure design. Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions.If you enjoy solving complex technical challenges, working with emerging technologies, and collaborating with a supportive team, we’d love to hear from you. This is an on-site position located in Kaukauna, WI.What We Offer<ul><li>Competitive salary of $60,000–$70,000, based on experience</li><li>Generous benefits package including health, dental, and vision insurance, PTO, and a Simple IRA</li><li>Quarterly incentive opportunities</li><li>Additional perks including gym membership reimbursement and IT training reimbursement</li><li>Predictable schedule of 7:45 AM – 4:45 PM to support work/life balance</li><li>A collaborative, feedback-driven work environment with opportunities for growth and advancement</li></ul>What You’ll Do<ul><li>Provide Level 2 service desk support by handling client requests and resolving more advanced technical issues</li><li>Mentor and support junior service desk technicians</li><li>Deliver exceptional support for small to mid-sized clients through phone, email, remote, and on-site assistance</li><li>Maintain and troubleshoot client infrastructure, including LAN/WAN networks, firewalls, wireless access points, switches, and phone systems</li><li>Diagnose and resolve issues across on-premise and cloud environments, including Microsoft Windows, Microsoft 365 administration, Azure, and line-of-business applications</li><li>Assist with projects as assigned, including onboarding tools for new clients, new workstation installations, camera systems, and Wi-Fi deployments</li><li>Manage and prioritize tickets within a Service Desk platform while maintaining strong communication and client expectations</li><li>Document technical issues, resolutions, and procedures accurately to improve knowledge sharing and operational efficiency</li></ul>Skills & Experience<ul><li>3+ years of experience in a service desk or technical support role (MSP experience preferred)</li><li>Experience serving as an escalation point or technical lead</li><li>Hands-on experience supporting SMB technical environments</li><li>Familiarity with MSP ticketing systems and remote monitoring/management tools</li><li>Strong understanding of TCP/IP networking, PC troubleshooting, network security, and hardware support</li><li>Experience with Active Directory, VMware ESXi, and Hyper-V is highly desirable</li><li>Self-motivated, team-oriented mindset with strong problem-solving skills</li><li>Valid driver’s license for occasional on-site client support</li></ul>Why This Role Matters<ul><li>You’ll serve as a trusted technical resource for organizations that depend on secure and reliable IT systems to operate effectively</li><li>Your work will directly impact client productivity, security, and business continuity across a variety of industries</li><li>You’ll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture</li><li>You’ll have the opportunity to work with diverse technologies and environments, expanding your technical expertise every day</li><li>Your problem-solving skills and customer-first mindset will play a key role in delivering the high-quality service experience our clients expect from Amplitel Technologies</li><li>You’ll be part of a team that values accountability, transparency, continuous improvement, and long-term client relationships</li></ul>Ready to Apply?Quick apply by submitting your resumeORGet a head start on the application process through our online portal: https://www.ondemandassessment.com/o/JB-9FFA79D1G/landing?u=1182753

PeopleSharp

IT Service Desk Technician Level 2 (MSP)

Audiovisual

Business Solutions

Cloud Computing

Communication Skills

Consulting

Continuous Improvement

Customer Relations

Customer Support/Service

Desktop Administration

Develop and Maintain Customers

Driver's License

Emerging Technology

Establish Priorities

Firewalls

Government

Hardware Administration

Hardware Installation

Identify Issues

Information Technology & Information Systems

Local Area Network (LAN)

Management of Information Systems/Technology (MIS)

Manufacturing

Mentoring

Microsoft Active Directory

Microsoft Hyper-V

Microsoft Windows Azure

Microsoft Windows Operating System

Microsoft Windows System Administration

Network Administration/Management

Network Security

On Site Support

Onboarding

Operational Strategy

Problem Solving Skills

RMON

Reimbursement

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

Technical Leadership

Technical Support

Technical Writing

VMWare ESX/ESXi

Wi-Fi

Wide Area Network (WAN)

Wireless Communications

Crelate

OTHER

Festival Foods

Guest Service Desk Clerk

Calendar Management

Detail Oriented

Distribution Services

Employee Retention

Equal Employment Opportunity (EEO)

Hospitality and Tourism

Interpersonal Skills

Manual Dexterity

Multitasking

Physical Demands

Quality Metrics

Resolve Customer Issues

Sales

Team Building

Time Management

Transaction Processing/Management

[AW]-iCims

FULL_TIME

o Conference room A/V equipment assistance & troubleshooting o Basic VOIP phone configuration & troubleshooting o Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability Operating System & Software o Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux) o Experience with Anti-spyware and Anti-virus software. Job Description: End User Support Experience o Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Job Description: End User Support Experience o Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. o Good Customer management skill, o Good in oral and written communication o Able to interact and work with customer at different levels. o Self- Driven and result oriented. o Really passionate about the work o Ability to work with deadlines and complete tasks on time. Hardware Troubleshooting and Repair o Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories o Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites. o Ability to lift / move computer equipment weighing up to 50Lbs. o Conference room A/V equipment assistance & troubleshooting o Basic VOIP phone configuration & troubleshooting o Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability Operating System & Software o Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux) o Experience with Anti-spyware and Anti-virus software. o Basic installation and troubleshooting of standard software's / application like Adobe, browsers o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) o Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles o Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc), o Basic understanding on Data backups, o Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris, o Basic configuration & troubleshooting of Apple machines /mobile devices o Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines Tools & Process o Knowledge and experience on Service requests and incident management process, o Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification. o Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

Sky System Inc

Field Services Engineer (L1)

Adobe Product Family

Anti-Spyware Software

Anti-Virus Software

Apple

Apple Macs

Audioconferencing

CompTIA A+

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Database Backup

Desktop PC

Desktop Virtualization

Document Scanners

Electronics

Fax Machines

Hardware Repair

Help Desk

High Tech Industry

Incident Management

Keyboards

Knowledge Base

Laptop Hardware

Linux Operating System

Maintenance Services

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Remote Desktop Services (fka Terminal Services)

Microsoft Word

Mobile Devices

Network Configuration Management

Network Routers

Network Switching

Network System Hardware

Operating Systems

Peripheral Hardware

Presentation/Verbal Skills

Printers

Regulatory Compliance

Remedy

Security Compliance

Service Level Agreement (SLA)

ServiceNow

Skype

Software Administration

System Center Configuration Manager (SCCM)

Systems Administration/Management

Testing

VPN (Virtual Private Network)

Videoconferencing

VoIP (Voice over IP)

Web Browsers

Writing Skills

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IT Support SpecialistAddison Group

IT Service Desk Technician Level 2 (MSP)PeopleSharp

Guest Service Desk ClerkFestival Foods

Field Services Engineer (L1)Sky System Inc

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