NewService Desk Analyst Imagine360Service Desk AnalystWayne, PAFull timeRequired Experience/Education:High School Diploma or GED0-1 years of experience in an IT support, customer service, help desk, or technical support role OR Equivalent combination of education, internships, lab work, or hands‑on technical trainingPreferred Experience/Education:Associate's or Bachelor's Degree in an IT‑related field (Information Technology, Computer Science, MIS, or related discipline)Experience working in a service desk, help desk, or technical support environment Familiarity with an IT ticketing system (e.g., ManageEngine, Jira, Freshservice, etc.) Basic experience supporting: Windows or macOS operating systems User accounts, passwords, and access management Exposure to ITIL concepts or structured support processesSkills and Abilities:Strong customer service and communication skills Ability to follow documented procedures, scripts, and knowledge articles Willingness to escalate issues appropriately and collaborate with higher‑tier support Flexibility with work schedule and availability as required by business needs Ability to multitask and work in a fast‑paced support environment Basic technical troubleshooting and problem‑solving skills Physical Requirements:When onsite, work is indoors in an office environment with moderate noise. Perform basic troubleshooting for common issues including: Password resets and account unlocks VPN connectivity issuesPrinter and peripheral problems Basic hardware, software, and application support Accurately triage, categorize, and prioritize incidents and service requests according to established guidelines.
Help Desk Analyst Sunrise Systems IncHelp Desk AnalystTrenton, NJSkill Required / Desired Amount of Experience Data entry Required 3 Years Experience using email (Outlook) Required 2 Years Experience working in a position requiring calm demeanor when dealing with upset users Required 2 Years Experience with MS Excel Highly desired 1 Years Experience with MS Word Highly desired 1 Years Experience with MS Visio Highly desired 1 Years . Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem.
Help Desk Analyst - NEW Sunrise Systems IncHelp Desk Analyst - NEWTrenton, NJSkill Required / Desired Amount of Experience Data entry Required 3 Years Experience using email (Outlook) Required 2 Years Experience working in a position requiring calm demeanor when dealing with upset users Required 2 Years Experience with MS Excel Highly desired 1 Years Experience with MS Word Highly desired 1 Years Experience with MS Visio Highly desired 1 Years . Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem.
IT Help Desk Manager Arcadia UniversityIT Help Desk ManagerGlenside, PAFull timeLocation: GlensideEssential Functions:Serve as a role model of exemplary customer service to faculty, staff, students, and guests of the University by professionally and accurately using independent judgment to troubleshoot, diagnose, record, classify, correct, document, communicate, and close ITSS Service Requests or Incidents via the phone, email, or face-to-face. Required Knowledge, Skills and Abilities:Experience in using, configuring, and troubleshooting desktop productivity applications such as Google Workspace, Microsoft Intune, and other business-critical software on Windows and macOS platforms, within an Active Directory environment.
Desktop Support Analyst (Labs) Expert In Recruitment SolutionsDesktop Support Analyst (Labs)Wilmington, DEProvide overall L2 technical support for environments consisting of, but not limited to: oWindows and Linux OS. Ideally looking for applicants to have a solid background in Windows 10, Office 365, Labs/Laboratory system .
Desktop Support Technician Danta TechnologiesDesktop Support TechnicianWilmington, DE$24–$28 / hourThe IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ensure device reliability, end user productivity, and zero disruption to clinical and business operations. This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device level, and site specific support activities.
Desktop Support TechDigital CorporationDesktop SupportWilmington, DEProvide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams. Provide basic L1 support for investment management applications like: • Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms).
Senior Help Desk Technician CONTACT GOVERNMENT SERVICESSenior Help Desk TechnicianPhiladelphia, PA$40,000–$80,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Senior Help Desk Technician II CONTACT GOVERNMENT SERVICESSenior Help Desk Technician IIPhiladelphia, PA$108,000–$156,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Desktopp Support TechDigital CorporationDesktopp SupportWilmington, DEProvide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams. Provide basic L1 support for investment management applications like: " Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms).
IT Service Desk Manager Dale Workforce SolutionsIT Service Desk ManagerBerwyn, PA$150,000–$175,000 / yearThis role requires a proactive, polished professional who thrives in a fast-paced executive environment and is comfortable traveling regionally to support high-priority corporate governance meetings, operating reviews, and other executive events. Travel & Event Support Travel regionally, nationally, and occasionally internationally to provide on-site IT and AV support for senior leadership meetings, Regional Operating Review meetings, and other executive off-site events.
Desktop Support / IT Helpdesk ThreePDS IncDesktop Support / IT HelpdeskPhiladelphia, PAYour assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Provides support for software, hardware, and networking support for desktops, laptops, and servers.
Deskside Support Technician ICONMA, LLCDeskside Support TechnicianWest Point, PA$14.51–$27.08 / hourResponsibilities: The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
Help Desk Manager PhilOrchHelp Desk ManagerPhiladelphia, PennsylvaniaTitle: Helpdesk Manager Department: Information Technology Reports to: Cloud / Systems Engineer Summary: The Helpdesk Manager is part of a team that is responsible for providing phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, and Ticket Philadelphia. The Helpdesk Manager will be responsible for mentoring the Helpdesk Technician and will take the lead on general helpdesk technical direction.
NewHelp Desk Specialist III (Service Management Lead) ASRC Federal Holding CompanyHelp Desk Specialist III (Service Management Lead)Philadelphia, PAAgile Decision Sciences LLC is seeking an experienced and upbeat Help Desk Specialist III (Service Management Lead) to lead daily IT support operations for an Environmental Protection Agency (EPA) contract in Philadelphia, PA. This role is perfect for someone who thrives on delivering exceptional customer service, optimizing processes, and guiding a team of technicians to consistently high performance.
Deskside Support Technician IconmaDeskside Support TechnicianWest Point, PA$22–$25 / hourResponsibilities: The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
Help Desk Technician CMI Media GroupHelp Desk TechnicianCherry Hill, New JerseyWhat You'll Bring: 1-2 years of experience in a Help Desk Support role, demonstrating a proven track record of resolving technical issues. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
Help Desk Manager- Mt. Laurel- Second Shift Wachter, Inc.Help Desk Manager- Mt. Laurel- Second ShiftMount Laurel, NJThe Help Desk Manager is responsible for leading Wachter’s multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and customer support channels. Success in this role requires strong operational discipline, leadership presence, analytical thinking, and hands-on experience with ServiceNow or similar ticketing platforms.
NewIT Support Engineer (Desktop Management Specialist Infrastructure Services) Macpower Digital Assets Edge Private LimitedIT Support Engineer (Desktop Management Specialist Infrastructure Services)Wilmington, DE$45 / hourIn this role, you will be responsible for the end-to-end management of desktop environments, including hardware and software installation, configuration, and maintenance of PCs, laptops, mobile devices, and peripherals. Technical Assistance and Service Desk Operations: Offer onsite and remote technical support, responding to end-user requests and managing the ticket queue to meet defined service level agreements.
Help Desk Technician CompasHelp Desk TechnicianCherry Hill, New JerseyWhat You'll Bring: 1-2 years of experience in a Help Desk Support role, demonstrating a proven track record of resolving technical issues. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.