Provide advanced deskside and Tier 3 technical support for computers, peripherals, software, mobile devices, and other end-user technologies• Build, configure, deploy, maintain, and troubleshoot PCs, phones, printers, scanners, and related workplace technology• Diagnose and resolve complex hardware, software, operating system, and desktop infrastructure issues while meeting established service levels• Support Active Directory, Outlook, Exchange, endpoint technologies, software installations, patches, and system updates• Manage end-user equipment throughout its lifecycle, including imaging, inventory, deployment, recovery, and replacement• Identify recurring technical issues and trends, develop preventive solutions and documentation, and recommend opportunities to improve service delivery• Support enterprise audio/video conferencing solutions and assist with night processing and production operations as needed• Lead or contribute to higher-profile technical projects and evaluate new end-user technologies against business and technical requirements• Provide technical guidance and mentorship to team members while partnering with IT Support Services and other technology teams• Deliver responsive, inclusive, and customer-focused support while following established change and problem management practices. Knowledge, Skills, and Abilities: • Advanced knowledge of Windows desktop operating systems, Microsoft Office, macOS, and end-user technology environments• Experience with Active Directory administration and hardware/software support for desktops, laptops, printers, and peripherals• Strong troubleshooting and problem-solving skills with the ability to diagnose complex technical issues• Experience with equipment imaging, deployment, inventory management, recovery, patching, malware remediation, and system updates• Familiarity with ITSM ticketing systems, incident management, and established technology support processes• Strong customer service and communication skills with the ability to explain technical information to users with varying levels of technical knowledge• Ability to learn and support enterprise audio/video conferencing technologies and other evolving workplace solutions• Strong organizational skills, attention to detail, and ability to manage multiple priorities while meeting deadlines• Ability to collaborate effectively, share knowledge, and provide guidance to other team members• Microsoft, CompTIA, or other relevant technical certifications are a plus.