Help Desk Technician Calibre SystemsHelp Desk TechnicianHonolulu, HI$40,000–$50,000 / yearThe role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.
Opportunities in Support to IT Enterprise Contract in support to USARPAC PeratonOpportunities in Support to IT Enterprise Contract in support to USARPACHonolulu, Hawaii$112,000–$179,000 / yearFull timePacific Air Forces (PACAF), USINDOPACOM, United States Forces Japan (USFJ), United States Forces Korea (USFK), Marine Forces Pacific (MARFORPAC ), Defense Logistics Agency (DLA) United States Paces Force (USSF ), Federal Emergency Management Agency (FEMA), National Guard Agencies (State Department) to contribute to USINDOPACOM’s operationalization of the National Defense Strategy through providing comprehensive IT enterprise services (e.g. complete infrastructure life cycle for all hardware, software, an d services including planning, analysis , engineering, design, development , installation, interoperability mitigation, integrations, testing, operations and maintenance (O&M ), and training of all C5 and IT systems supported) that enable multi - domain C5ISR (Command, control, communications, computers, cyber, intelligence, surveillance, and reconnaissance) capabilities across the Indo-Pacific AOR.
Opportunities in Support to IT Enterprise Contract in support to USARPAC Peraton IncOpportunities in Support to IT Enterprise Contract in support to USARPACHonolulu, HI$112,000–$179,000 / yearPeraton is actively recruiting personnel at all levels to include Junior, Journeyman, Senior, and SME for the following roles: • Asset Managers • AV/VTC Facilitator • Designers • Schedulers • Technicians • Automation Engineer • Cable/Infrastructure Engineer • Technicians • Change Management Specialist • Managers • Cloud Platform Engineers • Cloud Security Engineers • Cloud Systems Administrator • Engineers • Communications Planners • Communications Security (COMSEC) Custodians • Communications Systems Engineers • Computer Network Defense Analysts • Configuration Management Specialists • Managers • COOP/Disaster Recovery Planners • Specialist • Data Security Analyst • Database Administrators • Deployed Communications Engineers • Deployed Systems Support Engineers • DODAF SOF SIE Architects • Endpoint Protection/ACAS Administrators • and Engineers • Help Desk Staff (All Tiers) • Incident Managers • Information Technology Managers • and Specialist • Instructors and Trainers • Intrusion Prevention System Administrators • Mobile Device Support Managers • and Specialists • Network Architects • and Engineers • Network LAN/WAN Administrators • Network Managers • Network Security Administrators • Optimization Engineers • PC Technicians • Problem Manager • Project Manager (Level 1 & 2) • Project Manager Team Leads • Public Key Infrastructure (PKI) (Client Tokens) • Support - Local Registration Authority (LRAs) • Quality Assurance Managers • Radio Frequency Engineers • Release Managers • Requirement Analysts • Satellite Planners • ServiceNow Engineers • Site Reliability Engineers • Subject Matter Experts (SMEs) - (ARS, CCIE, Comm, F5, Hypori, ISEC7, LMS, NetApps, Networks, Nutanix, OpNet, Riverbed, SOFLE, Splunk, Systems) • Spectrum Managers • Storage Administrators • and Engineers • Systems Administrators • to include GCCS Sys Admin • Systems Analyst, Architects, and Engineers • to include GCCS and Linus Systems Managers • Systems Security Administrators • and Engineers • Technical Writers • Telecommunications Specialists • Travel Coordinators • Unified Capabilities (UC) Administrators • and Engineers • Virtualization Engineer • Web Administrators • and Engineers • Web Applications Engineer • Web Content Managers • Wireless Network Administrators • and Engineers. Pacific Air Forces (PACAF), USINDOPACOM, United States Forces Japan (USFJ), United States Forces Korea (USFK), Marine Forces Pacific (MARFORPAC), Defense Logistics Agency (DLA) United States Paces Force (USSF), Federal Emergency Management Agency (FEMA), National Guard Agencies (State Department) to contribute to USINDOPACOM's operationalization of the National Defense Strategy through providing comprehensive IT enterprise services (e.g.
Supervisor, IT Support TriWest Healthcare AllianceSupervisor, IT SupportHonolulu, HIRemoteFull timeEstablishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk.
NewIT Support Generalist SMXIT Support GeneralistAiea, HI$90,000–$99,000 / yearSMX is seeking a knowledgeable and motivated IT Support Generalist to directly support Space Force-INDOPACIFIC (SFI) onsite at the Aiea, Hawaii location and/or SFI HQ at Pearl Harbor-Hickam. The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications.
NewIT Support Generalist IndoPacific CareersIT Support GeneralistAiea, HI$90,000–$99,000 / yearSMX is seeking a knowledgeable and motivated IT Support Generalist to directly support Space Force-INDOPACIFIC (SFI) onsite at the Aiea, Hawaii location and/or SFI HQ at Pearl Harbor-Hickam. The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications.
IT Support Technician (Part-Time) Oahu, Hawaii UFC GymIT Support Technician (Part-Time) Oahu, HawaiiMililani, HIThis role helps ensure our clubs operate efficiently by assisting with day-to-day technical needs and maintaining essential systems. Provide on-site IT support for club operations, including front desk systems, POS devices, printers, scanners, phones, and network connectivity.
IT Support Specialist & Systems Administrator Booz Allen Hamilton IncIT Support Specialist & Systems AdministratorHonolulu, HI$52,900–$108,000 / yearOnsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
Senior IT Support Analyst Saltchuk CompaniesSenior IT Support AnalystKapolei, HIDescription TwitterLinkedinFacebookGooglePinterestemailPosition Profile Job SummaryThe Senior IT Support Analyst is responsible for providing advanced technical support system administration and user assistance to ensure the smooth operation and support of the organizations IT infrastructure. This role requires a blend of hands-on troubleshooting skills customer service expertise and proactive involvement in IT projects with a focus on improving system reliability efficiency and security.
Senior IT Support Analyst KapoleiSenior IT Support AnalystKapolei, HawaiiThis role requires a blend of hands-on troubleshooting skills, customer service expertise, and proactive involvement in IT projects, with a focus on improving system reliability, efficiency, and security. The Senior IT Support Analyst is responsible for providing advanced technical support, system administration, and user assistance to ensure the smooth operation and support of the organization’s IT infrastructure.
NewInformation Technology Professional (IT Support) U.S. NavyInformation Technology Professional (IT Support)Honolulu, HIKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Senior IT Support Analyst NANIQ GLOBAL LOGISTICS, LLCSenior IT Support AnalystKapolei, HI$30–$44.50 / hourThis role requires a blend of hands-on troubleshooting skills, customer service expertise, and proactive involvement in IT projects, with a focus on improving system reliability, efficiency, and security. The Senior IT Support Analyst is responsible for providing advanced technical support, system administration, and user assistance to ensure the smooth operation and support of the organization's IT infrastructure.
IT Help Desk I (Pipeline) Lucayan Technology SolutionsIT Help Desk I (Pipeline)Honolulu, HawaiiThe position plays a critical role in safeguarding sensitive systems by performing Tier 1 troubleshooting, assisting users, and supporting day-to-day IT operations in alignment with cybersecurity protocols. The position ensures compliance with Department of Defense (DoD) cybersecurity and training requirements while maintaining system availability and reliability for staff and faculty.
IT Helpdesk II Lucayan Technology SolutionsIT Helpdesk IIHonolulu, HawaiiThis position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems.
SITEC - IT Specialist - Camp H.M. Smith, HI PeratonSITEC - IT Specialist - Camp H.M. Smith, HICamp H.M. Smith, Hawaii$112,000–$179,000 / yearFull timeThe purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.
SITEC IT Specialist Camp H.M. Smith, HI Peraton IncSITEC IT Specialist Camp H.M. Smith, HIHI$112,000–$179,000 / yearThe purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.
IT Infrastructure Analyst Rehabilitation Hospital of The PacificIT Infrastructure AnalystHonolulu, HI$54,148.22–$81,222.24 / yearPOSITION SUMMARY: The IT Infrastructure Analyst provides hands-on operational support for REHAB's core IT infrastructure and supporting systems to ensure reliable, secure, and efficient technology services for patients, staff, and providers. This position works under the direction of IT leadership and collaborates closely with internal teams and vendors to support REHAB's mission of delivering high-quality, comprehensive, and innovative inpatient and outpatient rehabilitation services.
IT Infrastructure Analyst REHAB Hospital of the PacificIT Infrastructure AnalystHonolulu, HawaiiThis position works under the direction of IT leadership and collaborates closely with internal teams and vendors to support REHAB’s mission of delivering high-quality, comprehensive, and innovative inpatient and outpatient rehabilitation services. The IT Infrastructure Analyst provides hands-on operational support for REHAB’s core IT infrastructure and supporting systems to ensure reliable, secure, and efficient technology services for patients, staff, and providers.
IT Manager The Kahala Hotel & ResortIT ManagerHonolulu, HI$80,000–$90,000 / yearThis position ensures the reliable operation of all IT assets across guest-facing and back-of-house environments, including networks, servers, telecommunications, hospitality applications, cybersecurity, and end-user support. The Resort IT Manager works closely with department leaders, vendors, and the Director of Information Technology to provide technology solutions that enhance operational efficiency, guest satisfaction, and information security while supporting the resort's strategic business objectives.
Senior Desktop Support Technician Leidos Holdings IncSenior Desktop Support TechnicianHI$32–$36 / hourMust have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer). Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.
IT Specialist (0078233) - READVERTISEMENT University of HawaiiIT Specialist (0078233) - READVERTISEMENTHonolulu, HIPossession of a pertinent baccalaureate educational degree in Management Information Systems, Computer Science, Project Management, Learning Design & Technology, or STEM and 3 years of progressively responsible professional information technology experience with responsibilities for desktop application support, web application support, user application support/help desk, and/or EdTech tools, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawaii broadband system; or equivalent education/training or professional work experience which provides the required education, knowledge, skills and abilities as indicated. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
IT Service Desk Technician, 99 Main Office Foodland Super MarketIT Service Desk Technician, 99 Main OfficeHonolulu, HawaiiThe position requires talking and listening to employees, supervisors, executives, and outside trade persons/vendors; written communication to employees, supervisors, executives, and outside persons/vendors; receiving and responding to written or verbal requests; reading; writing. Foodland is strongly committed to sharing our passion for extraordinary service, unmatched quality, and innovation, and delivering exceptional food and shopping experiences to inspire our community.
NewManager, Information Technology (IT) Operations Hawaii Dental ServiceManager, Information Technology (IT) OperationsHonolulu, HICustomer Service (Internal / External) - Monitors productivity and performance while ensuring professionalism, quality, timeliness and accuracy in accordance with overall company-wide objectives to ensure positive working relationships with internal and external customers. Management and Supervision - Manages, plans, organizes, trains, motivates and evaluates staff; including making hiring and termination decisions, assigning work, developing growth opportunities, conducting performance evaluations and taking corrective action.
IT Operations Engineer I Hensel Phelps Construction CoIT Operations Engineer IHonolulu, HIHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership, Integrity, Builder, Diversity, and Community, Hensel Phelps brings our clients visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.
IT Business Applications Manager Saltchuk CompaniesIT Business Applications ManagerHonolulu, HIPerforms a wide variety of functions pertaining to requirements analysis, development, testing, training, implementation, technical advising, and support of new software systems utilizing SAPs package software solutions and other related technologies. The ideal candidate will possess a strong technical background, a deep understanding of system integrations, excellent collaboration skills, business acumen, and the ability to work effectively across departments.
IT Specialist VTG.IT SpecialistPearl City, HI$90,000–$110,000 / yearProvides a variety of technical and administrative systems support to users to include: • Servers/server backup • Desktop computers and laptops • Document centers and printers • Routers and switches • Firewalls, security updates, patches. Bachelors Degree in logistics, facilities, management, engineering, information systems, computer science, mathematics, physics or other related scientific or technical discipline from an accredited University or 3+ years of experience with Government/DOD/Navy contract/task management.
IT Service Technician Govcio LLCIT Service TechnicianHonolulu, HawaiiFull timeOther specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
NewIT Specialist (0097635T) University of HawaiiIT Specialist (0097635T)Honolulu, HIPossession of a pertinent baccalaureate educational degree in Information Technology, Computer Science, Cybersecurity/Network Security, Computer Information Systems, Management/Business Information Systems or related field and 3 years of progressively responsible professional information technology experience with responsibilities for IT hardware, software support, application systems, and/or database management, of which 2 years of the experience must have been comparable in scope and complexity to the next lower pay band in the University of Hawaii broadband system; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/ , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
IT Specialist VTGIT SpecialistPearl City, HawaiiFull timeBachelors Degree in logistics, facilities, management, engineering, information systems, computer science, mathematics, physics or other related scientific or technical discipline from an accredited University or 3+ years of experience with Government/DOD/Navy contract/task management. At least five (5) years of experience with JWICS network including account creation, workstation and server installation, server maintenance, network equipment maintenance and troubleshooting of network issues and JWICS outages.
Field Support Engineer Tata Consultancy Services LtdField Support EngineerHonolulu, HIKnowledge in handling Wi-Fi and LAN access issues VPN setup and troubleshooting Network authentication issues Identify priorities and redirect problems to appropriate resources. Assist client internal IS technicians with large IMAC's Break-fix & IMAC support, periodic maintenance Provide technical support to end-users via telephone and in person.
User Support Specialist SercoUser Support SpecialistHonolulu, HIThe Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Medical Support Assistant (OA) U.S. Department of DefenseMedical Support Assistant (OA)Honolulu, HIRelocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family Series 0679 Medical Support Assistance Supervisory status No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive NSLow Risk Trust determination process Suitability Fitness Financial disclosure No Bargaining unit status Yes Announcement number HSJG-26-12878192-DHA Control number 856291200. MENU Sign in My jobs Profile Resumes & documents Search preferences Notifications Sign out My jobs Profile Resumes & documents Notifications Search preferences Sign out Events Help Center Search Back to results Apply Medical Support Assistant OADepartment of Defense Military Treatment Facilities under DHA Defense Health Agency Indo-Pacific Market Hawaii Region Apply Print Share Save.
Senior Help Desk Manager C3ELSenior Help Desk ManagerHonolulu, HIThe Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of Department of Defense missions. This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments.
SITEC - Help Desk Specialist - Camp H.M. Smith, HI PeratonSITEC - Help Desk Specialist - Camp H.M. Smith, HICamp H.M. Smith, Hawaii$80,000–$128,000 / yearFull timeThe purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.
SITEC Help Desk Specialist Camp H.M. Smith, HI Peraton IncSITEC Help Desk Specialist Camp H.M. Smith, HIHI$80,000–$128,000 / yearThe purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.
Service Desk Specialist TekSynap CorpService Desk SpecialistHonolulu, HI$65,000–$80,000 / yearThe technician supports daily operations by performing operational checks, managing AESMP ticket queues, maintaining service records, updating hardware and software asset trackers, supporting endpoint provisioning, assisting with account and access issues, and ensuring service desk actions align with cybersecurity compliance requirements. The technician must assess issues critically, determine the appropriate resolution path, and take ownership of technical problems through closure while communicating clearly with TekSynap leadership, users, internal support teams, external vendors, and Government stakeholders.
Service Desk Specialist TekSynapService Desk SpecialistHonolulu, Hawaii$50,000–$80,000 / yearFull timeThe technician supports daily operations by performing operational checks, managing AESMP ticket queues, maintaining service records, updating hardware and software asset trackers, supporting endpoint provisioning, assisting with account and access issues, and ensuring service desk actions align with cybersecurity compliance requirements. The technician must assess issues critically, determine the appropriate resolution path, and take ownership of technical problems through closure while communicating clearly with TekSynap leadership, users, internal support teams, external vendors, and Government stakeholders.
Help Desk Technician CALIBREHelp Desk TechnicianHonolulu, HI$20–$25Full timeThe role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.
Senior Service Delivery Administrator TekSynap CorpSenior Service Delivery AdministratorHonolulu, HI$85,000–$105,000 / yearThe technician supports daily operations by performing operational checks, managing AESMP ticket queues, maintaining service records, updating hardware and software asset trackers, supporting endpoint provisioning, assisting with account and access issues, and ensuring service desk actions align with cybersecurity compliance requirements. The technician must assess issues critically, determine the appropriate resolution path, and take ownership of technical problems through closure while communicating clearly with TekSynap leadership, users, internal support teams, external vendors, and Government stakeholders.
Technical Services Technician I Sonic Healthcare USA IncTechnical Services Technician IAiea, HI$22–$25 / hourBasic knowledge of desktops, servers, printers, terminal servers, Xerox Document Management, Telecommunication, telecommunications systems, fax servers, and network devices and ability to identify problems and fixes. Performs limited repairs to hardware, Performs limited repairs to hardware, including hard drive, power supply and motherboard replacements, as well as addressing other simple, miscellaneous issues.
Senior Service Delivery Administrator TekSynapSenior Service Delivery AdministratorHonolulu, Hawaii$75,000–$105,000 / yearFull timeThe technician supports daily operations by performing operational checks, managing AESMP ticket queues, maintaining service records, updating hardware and software asset trackers, supporting endpoint provisioning, assisting with account and access issues, and ensuring service desk actions align with cybersecurity compliance requirements. The technician must assess issues critically, determine the appropriate resolution path, and take ownership of technical problems through closure while communicating clearly with TekSynap leadership, users, internal support teams, external vendors, and Government stakeholders.