UNKNOWN

ADAPTED_NOW

Deploy, image, configure, and harden endpoints (desktops/laptops/kiosks), peripherals (printers, scanners, card readers), and specialty devices (digital signage, POS, ticketing). Supervises and/or manages team members and/or project leads that: Primarily provide institutional hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.

YEAR

<h4>Major/Essential Functions</h4>Assists central IT management with technology strategic planning, technology selection, and capital replacement planning. Provides the expert level of technical knowledge and experience in IT Support for the organization. Supervises and/or manages team members and/or project leads that: Primarily provide institutional hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc. Provide complex hardware and some software projects and resources that impact multiple departments or units. Troubleshoots complex hardware and some software problems, interfacing with area and unit IT professionals. Specializes in advanced technology that that supports institutional strategic initiatives. Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental policies. 1) Endpoint & Hardware Lifecycle Management (35%) Deploy, image, configure, and harden endpoints (desktops/laptops/kiosks), peripherals (printers, scanners, card readers), and specialty devices (digital signage, POS, ticketing). Diagnose/repair hardware; manage RMAs/warranty, spare pools, and loaners; perform firmware/BIOS updates and preventive maintenance. Maintain asset inventory (tagging, check-in/out, refresh cycles); track configuration baselines and change history. Build/update gold images and device profiles with the endpoint management suite (e.g., MDM/PC management tools). 2) Event & Space Technology / AV Support (25%) Set, test, and operate AV for meetings and events (displays, projectors, switchers, codecs, mics, mixers, PA).  Support indoor spaces and Red Raider Plaza (outdoor power/network, weatherproofing, staging); ensure ADA accommodations and assistive tech readiness. Perform AV preventive maintenance, firmware updates, and post-event teardowns; document standards and quick-start guides. Coordinate vendors and building partners for rentals, repairs, and last-minute needs. 3) Service Desk, Field Support & Knowledge Management (20%) Triage, prioritize, and resolve incidents/requests via a new ticketing system (e.g., ServiceNow/Jira); meet SLAs and provide on-site “floor” support during peaks. Handle primarily hardware issues with some software and basic systems support; escalate appropriately to central IT. Create and maintain user-facing articles, quick reference guides, and how-tos; analyze ticket trends and drive root-cause fixes. Communicate clearly with a various students, staff, guests, and vendors; practice service recovery when needed. 4) Infrastructure, Security & Coordination (10%) Partner with central IT on network tasks (port activation requests, basic VLAN changes, Wi-Fi heat-checks, cabling standards); keep closets tidy (labeling, patching, UPS checks). Administer light infrastructure/services as assigned (print queues, kiosk lockdowns, device groups); apply patches and configuration baselines. Enforce institutional IT policies (including IT Ops), asset controls, and secure disposal; assist with incident documentation and risk mitigations. Assist the Unit Manager for SUB IT with operational needs, vendor quotes, budget inputs for refresh cycles, and small projects. 5) Documentation, Training & Student Assistant Oversight (10%) Draft/update SOPs, diagrams, inventories, and runbooks; maintain audit-ready records. Train staff on basic tech use and safe handling; coach PC/Network Student Assistants on checklists, ticket hygiene, and customer service (functional oversight only). Track emerging hardware trends and product roadmaps; recommend standardizations and lifecycle plans. Grant Funded? No Pay Basis Monthly Work Location Lubbock Preferred Qualifications Desktop Support Certifications, Mac experience and/or any other training or certifications related to technology services. Department Student Union and Activities Required Attachments Cover Letter, Professional/Personal References, Resume / CV Job Type Full Time Shift Day Required Qualifications Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus seven years related full-time paid experience OR a combination of related education and/or experience. For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.   Does this position work in a research laboratory? No Safety Information Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. About the University Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family. Job Family Information Technology Job Sub Family IT Support Annualized Pay Range $48,000 - $63,700 - $78,400

Texas Tech University

IT Support Senior Technician - Student Union Building (SUB)

With some supervision by management and/or project leads: Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world.

HOUR

<h4>Major/Essential Functions</h4><ul><li>With some supervision by management and/or project leads: Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.</li><li>Specializes in hardware and software relevant to the department or unit.</li><li>Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas.</li><li>Performs technical duties necessary for department or unit business operations.</li><li>Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental policies.</li></ul> Grant Funded? No Pay Basis Hourly Work Location Lubbock Preferred Qualifications <ul><li>Desktop Support Certifications, Mac experience and/or any other training or certifications related to technology services.</li><li>Training in fundamental and advanced hardware and software support through education or experience.</li></ul> Department VP Research Required Attachments Cover Letter, Professional/Personal References, Resume / CV Job Type Full Time Shift Day Required Qualifications Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed. This position is designated as involving access to critical infrastructure systems and/or research, as defined by Texas Executive Order GA-48. As such, candidates must successfully complete a comprehensive background check prior to employment. Employees are required to comply with all applicable state and federal regulations related to the protection of critical infrastructure. Ongoing employment is dependent upon maintaining eligibility for access and successfully passing periodic security and compliance reviews. Does this position work in a research laboratory? No Safety Information Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. About the University Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family. Job Family Information Technology Job Sub Family IT Support Knowledge, Skills, and Abilities Ability to: <ul><li>Exercise judgment based on an understanding of organizational policies and activities. </li><li>Plan and organize effectively, prioritize goals, use time efficiently, and stay on task. </li><li>Communicate effectively, both orally and in writing. </li><li>Establish and maintain effective work relationships. </li><li>Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem solving. </li><li>Intermediate technology hardware and software competency. </li></ul> Hourly Pay Range $21.39 - $27.84 - $34.23

IT Support Technician II

FEED

OTHER

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services offering fast, reliable solutions across a wide range of devices and systems. Geeks On Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

<h3>On-Call IT Field Technician – PC, Mac, POS and TV Mounting</h3><ul><li>Location: Multiple U.S. Cities (Local, Onsite Support)</li><li>Job Type: Independent Contractor (1099)</li><li>Pay: $35 per hour (on-site)</li><li>Schedule: Flexible – You accept jobs based on your availability</li></ul><h3>Important Note</h3>This is an on-call, 1099 independent contractor role with full flexibility and no guaranteed hours. You set your availability and driving radius, and we send jobs that match your proximity and skills.<h3>About the Role</h3>Geeks On Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services offering fast, reliable solutions across a wide range of devices and systems.Geeks On Site is hiring experienced Field IT Technicians to support residential and small business customers. The primary focus is computer troubleshooting, networking support, printer configuration, and general on site IT service. Technicians may also receive POS or outdoor TV mounting jobs based on experience.<h3>Responsibilities</h3><ul><li>Troubleshoot and repair Windows and macOS issues</li><li>Resolve WiFi, router, and wired network problems</li><li>Install and configure printers and scanners</li><li>Replace or upgrade hardware components</li><li>Reinstall operating systems using bootable tools</li><li>Document work and communicate clearly with customers</li><li>Install and support POS systems and run Cat5e or Cat6 cabling</li><li>Perform outdoor TV mounting and basic AV setup</li></ul>Requirements<ul><li>Two or more years of experience in IT support or field service</li><li>Strong networking and diagnostic skills</li><li>Reliable transportation and valid driver’s license</li><li>Ability to work independently and provide professional customer service</li><li>Ability to lift up to 50 lbs</li><li>Own required tools including a laptop, drill, screwdrivers, cable tester, and RJ45 tools</li></ul>Benefits<ul><li>IT and POS work: $35 per hour for time on site</li><li>Outdoor TV mounting: starts at $100 per mounted device, varies if a helper is required</li><li>Flexible scheduling — accept only the jobs that match your route and availability</li><li>National brand recognition and continuous job offers</li><li>Dispatch and tech support team available to assist remotely</li></ul><h3>What to Expect After You Apply</h3><ul><li>Intro Call – A recruiter will contact you for a quick chat</li><li>Onboarding – Complete paperwork and tax forms electronically</li><li>Background Check – Mandatory before activation</li><li>Set Your Availability – You enter your availability in our tech portal</li><li>Start Receiving Jobs – You’ll be dispatched jobs based on proximity & skills</li></ul>

Geeks on site is a South Florida based company dedicated to providing premium quality computer repair and support services for homes and businesses nationwide. We are one of the fastest growing companies in the computer repair industry. We are also one of the pioneers in the online remote computer repair, being one of the first companies to provide this method of service nationwide. We offer a safe and convenient online remote PC repair delivery method as well as traditional onsite,
in-home and in-office service; providing support for: PCs, networks, printers, scanners, smartphones, mp3 players, software, and hardware support.

Geeks on Site

IT Field Technician - On Call - Lubbock, TX - Hiring now

Apple Macs

Audiovisual

Background Investigation

Business Services

Communication Skills

Computer Networks

Computer Services

Customer Support/Service

Document Scanners

Driver's License

Ethernet Cable

Hardware Components

Hardware Repair

Hardware Upgrades

High Tech Industry

Information Technology & Information Systems

Laptop PC

Lift/Move 50 Pounds

Mac Operating System

Microsoft Windows System Administration

Network Administration/Management

Network Routers

Network Support

On Call

On Site Support

Onboarding

Operating Systems

Point of Sale Installation

Printers

Small Business

Smart Homes

Technical Support

Wi-Fi

Workable

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IT Support Senior Technician - Student Union Building (SUB)Texas Tech University

IT Support Technician IITexas Tech University

IT Field Technician - On Call - Lubbock, TX - Hiring nowGeeks on Site

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