UNKNOWN

FEED

This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software, classroom technology, and campus systems. 2. Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency.

YEAR

<figure><img src="https://gallery-cdn.breezy.hr/acd61/Picture1.png"/></figure>STARTING RATE -  $45,000.00SUMMARYThe IT Help Desk Technician serves as the primary point of contact for technology support for faculty, staff, and students at the College. This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software, classroom technology, and campus systems. The IT Help Desk Technician supports teaching, learning, and administrative operations while maintaining a high standard of professionalism, service quality, and information security.QUALIFICATIONS 1. Associate's degree in information technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience.    Bachelor's degree preferred. 2.	Working knowledge of Windows operating systems and common desktop applications. 3.	Strong customer service orientation with the ability to communicate technical information clearly to non-technical users. 4.	Ability to troubleshoot hardware, software, and basic network issues using a logical and methodical approach. 5.	Ability to work effectively with a diverse campus community, including students, faculty, and staff. 6.	Ability to maintain confidentiality and comply with FERPA, data privacy, and institutional policies. KNOWLEDGE, SKILLS, AND ABILITIES 1.	Experience providing IT support in a higher education or public sector environment. 2.	Familiarity with Microsoft 365, learning management systems, and enterprise IT environments. 3.	Experience using IT ticketing systems and remote support tools. 4.	Relevant technical certifications (e.g., CompTIA A+, Microsoft). RESPONSIBILITIES: 1.	Serve as the first point of contact for IT support requests via ticketing system, phone, email, and in person assistance. 2.	Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency. 3.	Install, configure, troubleshoot, and maintain desktop and laptop computers, printers, and peripherals. 4.	Diagnose and resolve issues related to operating systems, software applications, and college supported technologies. 5.	Assist users with account access issues, including password resets and authentication, in accordance with security policies. 6.	Support classroom and instructional technology, including projectors, computers, and audio visual equipment. 7.	Respond to classroom technology issues during instructional hours as assigned. 8.	Accurately document service requests, troubleshooting steps, and resolutions in the IT ticketing system. 9.	Escalate complex or unresolved issues to appropriate IT staff while maintaining ownership of the request. 10.	Assist with technology deployments, refresh cycles, inventory tracking, and IT projects as assigned. 11.	Follow all College policies related to information security, FERPA, acceptable use, and data privacy. 12.	Maintain confidentiality of sensitive student, employee, and institutional information. 13.	Attend required training sessions and departmental meetings. 14.	Perform other related duties consistent with the scope of the position.<ol></ol>Clinton Community College does not discriminate on the basis of race, sex, color, creed, religion, age, national origin, disability, marital status, sexual orientation, gender identity, transgender status, pregnancy, predisposing genetic characteristics, domestic violence victim status, military status or status as a disabled veteran or veteran of the Vietnam era or other statuses protected by state and federal law.  Consistent with the Americans with Disabilities Act, applicants who require reasonable accommodations during the employment process should notify Human Resources as necessary.

SUNY Clinton - Clinton Community College

IT Help Desk Technician

Audiovisual

Authentication

Communication Skills

CompTIA A+

Computer Hardware

Computer Maintenance

Computer Music and Audio

Computer Science

Computer Services

Computer Software

Customer Support/Service

Desktop PC

Educational Technology

Family Educational Rights and Privacy Act (FERPA)

Government

Help Desk

Higher Education

Identify Issues

Information Technology & Information Systems

Information/Data Security (InfoSec)

Laptop PC

Learning Management System (LMS)

Microsoft Product Family

Microsoft Windows Operating System

Operating Systems

Peripheral Hardware

Printers

Problem Solving Skills

Project Tracking

Software Administration

Technical Support

Time Management

Training/Teaching

BreezyHR

OTHER

Working knowledge of: Windows Server operating systems, Active Directory, Group Policy, Windows environments, end-user systems, servers, networking, and security best practices. This role works closely with the Manager of Systems and plays a hands-on role in system deployment, monitoring, troubleshooting, and end-user support across the organization.

eDOC Innovations is seeking a Systems Team Member to support and maintain our internal IT systems and hosted infrastructure. This role works closely with the Manager of Systems and plays a hands-on role in system deployment, monitoring, troubleshooting, and end-user support across the organization.The ideal candidate combines strong technical knowledge with excellent organizational and communication skills. You'll help keep our systems running smoothly while supporting employees, leadership, and core business operations.Key Responsibilities<ul><li>Build, deploy, maintain, and monitor Windows-based systems and infrastructure</li><li>Provide end-user IT support across hardware, software, and cloud platforms</li><li>Perform system maintenance, upgrades, troubleshooting, and performance monitoring</li><li>Support hosted solutions and third-party services (email, phone, CRM, and related tools)</li><li>Manage software licenses, warranties, service agreements, and IT documentation</li><li>Assist with procurement of hardware and software</li><li>Develop utilities and automation tools for monitoring and system tasks</li><li>Support IT communications, service alerts, and system updates</li><li>Assist with IT training materials and routine staff training</li><li>Provide after-hours support for planned and unplanned maintenance</li><li>Act as backup to the Manager of Systems when needed</li></ul>Required Qualifications<ul><li>Extensive experience with Microsoft 365 (O365)</li><li>Working knowledge of: Windows Server operating systems, Active Directory, Group Policy, Windows environments, end-user systems, servers, networking, and security best practices</li><li>Experience with scripting and system automation</li><li>Familiarity with centralized management or remote monitoring tools</li><li>Ability to handle sensitive and confidential information appropriately</li><li>Willingness and ability to learn proprietary eDOC systems</li></ul>Work EnvironmentThis role operates in a professional office environment with potential for limited travel depending on assignments. eDOC Innovations is committed to providing reasonable accommodations for qualified individuals with disabilities.Why eDOC InnovationseDOC Innovations is a Credit Union Service Organization (CUSO) serving financial institutions nationwide. We offer a collaborative, mission-driven environment where technology, reliability, and service excellence matter. eDOC Innovations is an Equal Opportunity Employer.

eDOC Innovations , Inc.

IT Systems Administrator

Automation

Best Practices

Business Operations

Centralized Operations/Management

Cloud Computing

Computer Servers

Credit Union

Customer Relationship Management (CRM) Systems

Documentation

Hardware Administration

Information Systems/Technology IS/IT Administration

Leadership

Microsoft Active Directory

Microsoft Windows NT Group Policy

Microsoft Windows Server

Network Security

Organizational Skills

Performance Analysis

Purchasing/Procurement

RMON

Scripting (Scripting Languages)

Software License Management

Staff Training

Systems Administration/Management

Systems Maintenance

Team Player

Talent Acquisition

Other specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

Overview:
GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in South Burlington or Essex Junction, VT and will be an onsite position.  All contract personnel may be required to travel occasionally for site coverage.

Responsibilities:
The employee provides support for all onsite IT activities.  They consult with support teams, help desks, customers and other technical staff in the resolution of problems.  They coordinate and perform operation and/or maintenance activities for networks/servers.  They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support.  They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel.  Other specific duties include the following:<ul><li style="list-style-type:none"><ul><li style="color:black">Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.</li><li style="color:black">Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.</li><li style="color:black">Recommend systems modifications to reduce user problems.</li><li style="color:black">Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.</li><li style="color:black">Install operating system patches, upgrades etc. via SCCM Software Center</li><li style="color:black">Provide remote support services for telework/home users.<ul><li style="color:black">Help ensure user applications work over VPN and/or Citrix.</li></ul></li><li style="color:black">Manage user relocation requests.</li><li style="color:black">Ensure devices are properly encrypted.</li><li style="color:black">Local On-Site Cabling.</li><li style="color:black">Provide on-site support for enterprise groups such as the network and security operation centers.<ul><li style="color:black">Restart network equipment, including switches and routers as directed by enterprise networking.</li><li style="color:black">Replace defective network equipment.</li></ul></li><li style="color:black">Wireless Services<ul><li style="color:black">Assist users with mobile communication devices.</li><li style="color:black">Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.</li></ul></li><li style="color:black">Asset Inventory Support<ul><li style="color:black">Assist with physical inventory as needed.</li><li style="color:black">Assist with receiving and receipting property.</li></ul></li><li style="color:black">Disposal Preparation Support<ul><li style="color:black">Process computer equipment for disposal.</li><li style="color:black">Ensure disposal policies are properly employed.</li><li style="color:black">Ensure all devices are fully wiped of information before leaving the facility.</li></ul></li><li style="color:black">Video Conferencing and Audio/Video O&M<ul><li style="color:black">Troubleshoot system problems.</li><li style="color:black">Work with support staff for remote troubleshooting and repairs.</li><li style="color:black">Assist in setting up presentation devices and video conferencing units.</li></ul></li><li style="color:black">Support pre/post application releases.</li><li style="color:black">Gather analyze, and report end-user support trends.</li><li style="color:black">Assist tier 1 Service Desk with answering user calls.</li><li style="color:black">Other duties as assigned.</li></ul></li></ul>

Qualifications:
 Required Skills and Experience<ul><li style="color:black">High School with 0-3 years (or commensurate experience)</li><li style="color:black">US Citizen</li><li style="color:black">High degree of technical proficiency</li><li style="color:black">Excellent problem-solving skills and analytical abilities</li></ul>Preferred Skills and Experience<ul><li style="color:black">Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role</li><li style="color:black">Certification in Microsoft Operating Systems</li><li style="color:black">Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation</li><li style="color:black">CompTIA Network+</li><li style="color:black">CompTIA A+</li><li style="color:black">CompTIA Server+</li><li style="color:black">CompTIA Security+</li></ul>Clearance Required:Must be able to obtain and hold a Public Trust Clearance. #ASG #NEON #NSS #TM #TMK

Posted Salary Range:
USD $53,040.00 - USD $53,040.00 /Yr.

Govcio LLC

IT Service Technician

Analysis Skills

Apple Hardware

Citrix Product Family

CompTIA Network+

CompTIA Server+

Consulting

Cryptography

Customer Training

Customer/Client Research

Equipment Replacement

Hardware Configuration Management

Maintenance Services

Microsoft Certifications

Mobile Devices

Network Administration/Management

Network Operations Center

Network Routers

Network Software

Network Switching

Network System Hardware

On Call

On Site Support

Operational Support

Physical Inventory

Secondary School

Service Delivery

ServiceNow

Software Development

Software Engineering

Software Installation

Software Patches

System Center Configuration Manager (SCCM)

Systems Analysis

Systems Engineering

Technical Research

Telephone Skills

United States Citizen

VPN (Virtual Private Network)

Videoconferencing

Willing to Travel

Wireless Communications

[AW]-iCims

Made up of software developers, infrastructure and security experts, systems and network engineers and business technology professionals, our IT team is constantly working to improve our internal systems to make our lives easier, while optimizing our website to do the same for our customers. Not just respecting, but actively embracing a variety of backgrounds, life experiences, and opinions, helps us foster innovation, enhances our problem-solving capabilities, and promotes learning and engagement among the members of our team.

As a member of the IT Team at OnLogic, you are responsible for providing technical support for our core business applications, and maintaining and enhancing our facilities automation services. In this role you will improve our services and provide primary technical support to end users on various issues and problems relating to our internal applications. We believe in the power of in-person collaboration and the benefits of a strong workplace community. Therefore, this role requires an onsite presence at our South Burlington, VT office. We encourage candidates who are able to relocate or comfortably commute to apply.<h3> In this role, you’ll be responsible for:</h3><ul><li>Enhancing, troubleshooting, and maintaining our global Facility Automation services and  Physical Access Control System (PACS).</li><li>Triaging and resolving incoming support requests related to our ERP, CRM, or eCommerce site.</li><li>Developing and running business reports.</li><li>Developing knowledge of the OnLogic products and internal processes.</li><li>Writing effective documentation and training support for systems.</li></ul><h3>The team you will be joining: </h3>IT/Software: Our IT team touches every aspect of our business and each of our day to day lives here at OnLogic. Made up of software developers, infrastructure and security experts, systems and network engineers and business technology professionals, our IT team is constantly working to improve our internal systems to make our lives easier, while optimizing our website to do the same for our customers. From the technology we use to do our jobs, to the infrastructure that supports the way we build, test and ship our products, our IT team keeps our business running smoothly.Learn more about Life at OnLogic: <a class="external" href="https://www.onlogic.com/life-at-onlogic" rel="nofollow noreferrer noopener" target="_blank">www.onlogic.com/life-at-onlogic</a>Requirements<ul><li>You have a Bachelor's degree in Computer Science (or related field), or comparable job-related experience and training.</li><li>You have competency in SQL (Postgres, MySQL, SQL Server) including database and query optimization.</li><li>You have competency in Python, with a basic understanding of software best practices.</li><li>You have experience in Internet of Things protocols like MQTT, Zigbee, and BLE, preferably as they are utilized in a Home Assistant implementation.</li><li>You have experience in Facility Automation concepts, such as surveillance, energy savings, A/V, lighting, and climate control.</li><li>You have experience with Physical Access Control Systems.</li><li>You have a basic understanding of CSS/HTML/XML/JSON.</li></ul><h3>Who we're looking for:</h3><ul><li>A people-person and a problem solver.</li><li>Energized by being the first person to dig into an application issue.</li><li>An eager learner to become an expert in our core business IT systems.</li><li>A solution-driver for both technical and non--technical end users.</li></ul><h3>Who we are: </h3> OnLogic employees have the opportunity to shape our future and drive impactful change. We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others fail, and it's our vision to be the first choice in industrial computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative, and Independent. We have an open office, open salaries, and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.Diversity is an essential element of our core values. Not just respecting, but actively embracing a variety of backgrounds, life experiences, and opinions, helps us foster innovation, enhances our problem-solving capabilities, and promotes learning and engagement among the members of our team. We strongly encourage those with diverse backgrounds to apply.We are committed to providing a safe, inclusive, and harassment-free workplace for all employees. We do not tolerate any form of harassment, discrimination, or bias based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic. To learn more about our values, our mission and what it's like to work at OnLogic, visit <a class="external" href="http://www.onlogic.com/careers" rel="nofollow noreferrer noopener">www.onlogic.com/careers</a>.BenefitsThe salary range for this role is $60,000 to $70,000. We determine final compensation based on discussions with applicants and their experience in similar roles. <ul><li>A competitive Salary based upon your experience and the requirements of the role</li><li>A comprehensive Benefits package</li><li>401k Plan with 3% Employer Contribution</li><li>An Annual Profit Share Bonus </li><li>Paid Maternity & Paternity Leave, and Short & Long Term Disability</li><li>Opportunity to Participate in our Employee Stock Purchase Plan</li><li>A personal development plan created to help you (and us) grow</li></ul>#LI-Onsite #LI-SBG

IT Support Jobs in Queen, VT

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IT Support Jobs in Queen, VT

IT Help Desk Technician SUNY Clinton - Clinton Community College

IT Systems Administrator eDOC Innovations , Inc.

IT Service Technician Govcio LLC

Application Support Engineer OnLogic

Resume Resources