PERMANENT

FULL_TIME

ADAPTED_NOW

HOUR

This position requires excellent customer service, working in a team environment to triage and address technical end user issues and the capacity to work independently to complete tasks and projects as directed. Provide technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation, and local machine network performance.

DescriptionPosition Summary:The IT Support Technician is responsible for providing technical support to the end users in Catholic Charities and Catholic Charities Housing Services, and other designated users. This position requires excellent customer service, working in a team environment to triage and address technical end user issues and the capacity to work independently to complete tasks and projects as directed. This position is 100% onsite at our Richland location.Primary Responsibilities<ul><li>Provide technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation, and local machine network performance</li><li>Troubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, mobile devices, etc.)</li><li>Set up, configure, and maintain desktops, laptops, and related equipment. Assist with account setup, password resets, and user access requests</li><li>Monitor compliance with service agreements</li><li>Improve system performance by identifying problems and recommending changes</li><li>Update job knowledge by participating in education opportunities</li><li>Travel to other offices as requested with a company provided vehicle (when available) or through mileage reimbursement</li><li>Assist in onboarding/offboarding processes, including preparing and collecting IT equipment</li><li>Maintain inventory of IT hardware, software licenses, and supplies</li><li>Track all staff technical support requests and maintain documentation in a ticketing system - 2025</li><li>Implement updates and development changes to company computers systems and network</li><li>Assist with procurement/installations of new computers, software and other IT related equipment</li><li>Assist with operation monitoring and maintenance of the network</li><li>Assist with phone, voicemail and conferencing systems for all office locations</li><li>Create and update employee phone and voicemail accounts</li><li>Configure Dial-in-Direct (DID) extensions</li><li>Participate in an on-call rotation to respond to IT emergency (911) pages</li><li>Assist with video conferencing needs </li></ul>Perform other duties as assignedQualificationsJob Requirements:The following requirements are those that are normally required for the performance of this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.Physical Requirements:This position normally requires the physical demands of standing, walking, bending, lifting up to 30 pounds, keyboard fingering or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 80% of the time.Non-Physical Requirements:Education<ul><li>High School Diploma, required </li><li>Technical Certificate or Associate Degree in Information Technology, preferred</li></ul>Experience<ul><li>1 year of experience in working with computer hardware and software, required</li></ul>Special Skills<ul><li>Provide excellent customer service to staff and client</li><li>Knowledge of Microsoft Office 365 (Word, Excel, etc.)</li><li>Knowledge of Windows 10/11, MAC OS, and Windows Server 2016/2019/2022/2025</li><li>Knowledge of Active Directory, DHCP, DNS and Group Policy</li><li>Knowledge of Mobile Device Management </li><li>Outstanding troubleshooting and communication skills</li><li>Ability to communicate effectively with staff and managers</li><li>Ability to prioritize and manage multiple tasks with designated timelines</li><li>Ability to maintain a positive, team-oriented attitude</li><li>Ability to keep records and information confidential</li><li>Ability to troubleshoot computer hardware, software and network issues</li><li>Project management experience and/or critical thinking desired</li></ul>Licenses, Registration, or Certification<ul><li>Valid Washington State driver's license and minimum liability insurance for WA State</li><li>Must be deemed insurable as determined by Catholic Charities' liability insurance provider</li><li>Comptia A+, -Network+ and/or Microsoft Certifications Preferred</li></ul>Employment is conditional upon:<ul><li>Being cleared by criminal background check and fingerprinting when required</li></ul>Work Schedule: Monday-Friday, 8:00am - 5:00pm, 100% onsiteWage Range: $24.50 - $29.00 per hour, depending on education & experienceBenefits:<ul><li>13 paid holidays, 12 days of vacation, 12 days of sick leave per year</li><li>Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities</li><li>Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment</li><li>Basic Life Insurance paid 100% by Catholic Charities</li><li>Flexible Spending Account eligibility following 6 months of employment</li><li>Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment</li><li>Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft</li><li>Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools</li><li>Annual longevity awards begin at 5 years of employment</li><li>13 paid holidays, 12 days of vacation, 12 days of sick leave per year</li><li>Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities</li><li>Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment</li><li>Basic Life Insurance paid 100% by Catholic Charities</li><li>Flexible Spending Account eligibility following 6 months of employment</li><li>Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment</li><li>Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft</li><li>Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools</li><li>Annual longevity awards begin at 5 years of employment</li></ul> It is the practice of Catholic Charities to ensure equal employment... For full info follow application link.Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! Catholic Charities Serving Central Washington is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Catholic Charities Serving Central Washington, rest assured that your application is reviewed by a living, breathing human being, and evaluated based on key competencies needed for success in the position. Questions or concerns? Contact recruiting@catholiccharitiescw.org, we'd be happy to connect!You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need

Catholic Charities Serving Central Washington

IT Support Technician

Accidental Death and Dismemberment (AD&D)

Coaching

Communication Skills

CompTIA A+

CompTIA Network+

Computer Hardware

Computer Maintenance

Computer Networks

Computer Skills

Computer Software

Computer Systems

Computer Workstations

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Desktop PC

Documentation

Driver's License

Emergency Response

Employee Assistance Plan

Establish Priorities

Flexible Spending Accounts

Help Desk

High School Diploma

Identify Issues

Information Technology & Information Systems

Information Technology Software

Inventory Management

Keyboards

Laptop PC

Legal

Liability Insurance

Life Insurance

Lift/Move 30 Pounds

Mac Operating System

Maintain Compliance

Microsoft Active Directory

Microsoft Certifications

Microsoft Excel

Microsoft Office

Microsoft Windows Operating System

Microsoft Windows Server

Microsoft Word

Mobile Devices

Multitasking

Network Administration/Management

Network Performance/Analysis

On Call

Onboarding

Performance Management

Physical Demands

Printers

Project/Program Management

Purchasing/Procurement

Record Keeping

Reimbursement

Resolve Customer Issues

Software Licenses

Team Player

Technical Support

Telephone Skills

Videoconferencing

Voice Mail

Willing to Travel

monster

YEAR

As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. Qualifications for the role: Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required.

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work model for the role is: Hybrid #LI-Hybrid in New Berlin, WI / Remote #LI-Remote Your role and responsibilities: Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations. Assist customers with drive programming, parameter configuration, communication, and integration with control systems Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools Stay current with VFD technologies, software updates, and industry trends Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role: Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required. Knowledge of how Variable Frequency Drives work, required. Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives. Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate. Candidates must already have a work authorization that would permit them to work for ABB in the US. Preferred Qualifications: Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.) Previous experience troubleshooting a technical product over the phone. More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $58,500 and $93,600 annually. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

ABB Inc

Technical Support Specialist

ABB (Asea Brown Boveri)

Advertising

Behavioral Health

Best Practices

Case Management

Channel Sales

Co-Payments

Commissioning

Communications Protocols

Control Systems

Custodial Services

Electrical Wiring

Electricity

Energy Efficiency

English Language

Health Plan

Low Voltage (LV)

On Site Support

Preferred Provider Organization (PPO)

Problem Solving Skills

Product Management

Programmable Logic Controller (PLC)

Psychiatry and Mental Health

Sales

Salesforce.com

Support Documentation

Team Lead/Manager

Three Phase Power

Variable Speed Drive (VSD)

UNKNOWN

Internship, student, in school, or desktop support all count - 0-1+ years of IT support experience (hardware, cabling, desktop support preferred) - Experience working in a ticketing system - Basic OS knowledge (Linux preferred) - High-level understanding of networking, storage, or scripting - Able to lift ~35 lbs - Comfortable working hands-on in a production environment - Prior data center experience (enterprise-scale is a plus, not required) Day-to-Day - Troubleshooting and repairing servers - Hardware diagnostics and component replacement - Working tickets for incident management - Supporting project and capacity work - Very hands-on, physical role (fixing things daily) We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

Job Description

Insight Global is hiring Data Center Technicians located in Boardman, Umatilla, and Hermiston, Oregon.

Day-to-Day

 - Troubleshooting and repairing servers

 - Hardware diagnostics and component replacement

 - Working tickets for incident management

 - Supporting project and capacity work

 - Very hands-on, physical role (fixing things daily)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Some IT experience is required (cannot be zero)

 ? Internship, student, in school, or desktop support all count

 - 0-1+ years of IT support experience (hardware, cabling, desktop support preferred)

 - Experience working in a ticketing system

 - Basic OS knowledge (Linux preferred)

 - High-level understanding of networking, storage, or scripting

 - Able to lift ~35 lbs

 - Comfortable working hands-on in a production environment - Prior data center experience (enterprise-scale is a plus, not required)

Insight Global

Data Center Technician

Desktop Administration

Hardware Administration

Hardware Components

Hardware Repair

IT Requirements

Incident Management

Lift/Move 35 Pounds

Linux Operating System

Network Operations Center

Operating Systems

Production Systems

Scripting (Scripting Languages)

Server Hardware

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IT Support TechnicianCatholic Charities Serving Central Washington

Technical Support SpecialistABB Inc

Data Center TechnicianInsight Global

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