We're looking for an IT Support Specialist who can handle a busy ticket queue independently and step into an informal leadership role, guiding teammates and improving processes without needing formal authority.\n \nWhat You'll Do:\n\n Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux environments\n Execute technical onboarding and offboarding for employees, ensuring new hires and acquisition cohorts are fully equipped on day one\n Answer, evaluate, and prioritize incoming support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues\n Keep ticket data current in our tracking system and maintain accurate inventory records for all computer equipment\n Train users on hardware and software, translating technical concepts into clear guidance for non-technical stakeholders\n Use AI tools to speed up troubleshooting, documentation, and ticket triage\n Guide and unblock teammates on complex tickets or recurring workflows, sharing knowledge and building team capacity\n Collaborate with IT Engineers and the Business Systems Analyst on special projects, contributing to infrastructure improvements and tooling decisions\n \nYour Impact Will Be Measured Through:\n\n Ticket resolution time and queue health, keeping employees unblocked quickly\n Smooth execution of onboarding and offboarding, especially during acquisition integration spikes\n Evidence within the first few months that you're helping teammates resolve issues faster or more consistently\n Ownership of at least one recurring process by day 90, with measurable improvements to reliability or speed\n \nWhat You Need:\n\n 3+ years of experience in end user IT support, including employee onboarding, offboarding, and inventory management\n Experience supporting macOS, Windows, and Linux or any combination of these operating systems\n Proficiency with mobile device management (MDM) platforms and inventory management systems\n Daily use of AI tools \u2013 whether that's drafting documentation, running down a troubleshooting path faster, or triaging a ticket queue. Not just awareness of AI; it's part of how you work\n Experience interfacing directly with internal customers daily and maintaining strong working relationships across departments\n Demonstrated ability to work independently in a lean team with minimal oversight\n \nWhat Will Make You Stand Out:\n\n You're someone teammates want to work with \u2013 steady when things are hectic, generous with your knowledge, and genuinely invested in the team doing well\n You've mentored or trained a teammate, or taken ownership of improving a broken process without being asked\n You have experience managing onboarding or offboarding during company acquisitions or rapid growth periods\n You're comfortable with server operating systems, virtualization, or containerization tools like Docker or Kubernetes\n You go beyond basic AI tool usage \u2013 you've built prompts, workflows, or automations that saved your team real time, and you can show your work\n You've worked at a fast-paced startup where you had to figure things out as you went and prioritize under pressure\n You have experience in an open-source, AI, or data science company where technical users expect fast, knowledgeable support\n You embody our values: 'Curious by Default', 'Build Together', 'Own It', and 'Lead with Guts and Heart', and our behaviors: Clarity, Care and Candor\n You care deeply about fostering an environment where people of all backgrounds and experiences can flourish\n \nWhy You'll Like Working Here:\n\n You'll thrive in a high-performance environment where results are recognized and rewarded\n Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise.\n