As a CDS Customer Success Specialist, you will be a strategic advisor who helps customers onboard, ramp, and optimize their messaging and AI-driven communication workloads, leading cross-functional field teams across sales, solutions architecture, partner, and product. The ideal candidate will have customer success, technical account management, or consulting experience with messaging, communications, or similar SaaS solutions (CPaaS, SMS/messaging, marketing technology, CRM/CDP), and a genuine interest in how AI is reshaping customer engagement.