Uses analytical skills to connect multiple customer feedback data sources (e.g., surveys, Voice of the Customer, social media, web traffic and activity, call/case volume and activity, bank relationship and transaction details, product feedback, etc.) to find and discover business insights that enriches our customers' experience. Senior Analyst: Minimum 8 years related work experience (analyst, senior analyst, CX or market research with a minimum of 4 years of responsibilities focused on technical aspects e.g., customer survey design and measurement, management reporting, data analysis, etc. or working manager for one or more of these areas).