Project Management - Project Manager LancesoftProject Management - Project ManagerAuburn Hills, MI$50Key ResponsibilitiesLead all project management activities to manage the overall program execution within scope and financials (program budget), focused on enhancing the NA customer service CRM platforms, tools, customer and contact center agent facing digital channels including voice, chat, SMS, web, and mobile, and associated operational customer service processes with the integration and implementation of AI and business process automations. This role serves as a bridge between the ICT technology and business systems management teams, 3rd Party technology and solution partners, and the Clients Customer Care Business Development, Customer Enhancement, Business Operations, and other Parts & Services business stakeholder teams, ensuring all project use cases are delivered on time, within scope, and aligned to targeted program objectives and KPIs.
Modern Service Management Assoc Director Accenture PlcModern Service Management Assoc DirectorDetroit, MIProvide thought leadership on the evolution of service management - including AIOps, observability-driven operations, platform engineering models, and the organizational implications of shifting from human-run to machine-augmented service delivery. Sell and shape service management transformation programs at the CIO level - leading pursuits, authoring executive proposals, and presenting the business case for modernized service delivery to senior technology and business leaders.
Health Information Management Clerk/Technician HIM Vibra Healthcare LLCHealth Information Management Clerk/Technician HIMTaylor, MIOften our patients require additional critical care services for medically complex conditions such as trauma, infectious diseases, wound healing, cardiovascular disease, stroke, amputation and ventilator weaning. Vibra Hospital of SE Michigan - Taylor Campus, located in Taylor, MI is a 40 bed Critical Care Hospital providing acute care services to patients recovering from serious illnesses or injuries.
Modern IT Service Management Manager Accenture PlcModern IT Service Management ManagerDetroit, MIThis is a practitioner role for someone who has built and configured ITSM solutions across multiple tooling platforms, understands the structural challenge of integrating services from multiple suppliers under a coherent service model, and can redesign operating models to make the resulting service architecture actually work at run-time. Redesign service management operating models - translating process architecture and SIAM design into practical organizational models, including role definitions, team structures, supplier governance forums, and the decision rights needed to make multi-provider service delivery work in practice.