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This role is ideal for a strong ServiceNow user who thrives in a fast-paced environment and is comfortable working across both modern and legacy platforms, including ServiceNow and Cherwell. Job Overview: We are seeking a mid-level IT Service Management (ITSM) Analyst to support critical service operations, automation initiatives, and regulatory audit preparation.

Job Title:  IT Service Management (ITSM) Analyst Location:  Carmel, IN (4 days onsite, Friday hybrid) Industry:   Utilities Job Overview: We are seeking a mid-level IT Service Management (ITSM) Analyst to support critical service operations, automation initiatives, and regulatory audit preparation. This role is ideal for a strong ServiceNow user who thrives in a fast-paced environment and is comfortable working across both modern and legacy platforms, including ServiceNow and Cherwell. The analyst will play a key role in ITSM process execution, data analysis, and automation, while supporting an upcoming audit aligned with NERC CIP standards. This is a 6-month contract opportunity with strong potential for full-time conversion. Responsibilities: • Perform day-to-day ITSM activities including incident, change, request, and problem management 
• Support regulatory audit preparation through data gathering, mock audits, and documentation 
• Manage and process change tickets and perform security scans 
• Build and maintain ServiceNow dashboards and reporting tools 
• Automate workflows and processes using ServiceNow, scripting, and AI tools such as Copilot 
• Support transition efforts from Cherwell (legacy system) to ServiceNow 
• Assist with CMDB, HAM, SAM, and Knowledge Management functions as needed 
• Collaborate with cross-functional teams to improve service delivery and operational efficiency. Requirements: • Bachelor’s degree (or equivalent experience) 
• Hands-on experience with ServiceNow (required) 
• Willingness to work within Cherwell (legacy system) 
• Experience with IT Service Management (ITSM) processes 
• Scripting experience (Bash, PowerShell, or Python) 
• Ability to automate workflows within ServiceNow 
• Experience gathering and analyzing audit-related data Best-In-Class-Benefits: We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including: 
• Robust Health Insurance 
• 401(k) plan 
• PTO accrual 
• Paid holidays 
• Excellent cash-based referral program About Theoris: Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.

inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.

The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.

inSync Staffing

IT Service Management Analyst

Analysis Skills

Artificial Intelligence (AI)

Automation

Bash Scripting

Change Management

Change Requests/Orders

Cross-Functional

Customer Relations

Data Analysis

Data Collection

Data Processing

Documentation

Health Insurance

IT Service Management (ITSM)

Information Technology & Information Systems

Knowledge Management

Operational Strategy

Operational Support

Process Management

Python Programming/Scripting Language

Regulations

Reporting Dashboards

Scripting (Scripting Languages)

Service Delivery

ServiceNow

Technical Recruiting

Windows PowerShell

jobdiva

Working closely with the Technology Lead and Data Metrics Strategy Lead, this contractor will drive process efficiency through ServiceNow, Power Automate, and Smartsheet solutions while providing technical consultation for learning technology implementations. Purpose: The *** Research Laboratories (LRL) Learning and Development (LRL L&D) Contractor, Process Automation & Technology Solutions role supports the implementation of automation workflows, technology solutions, and AI-enabled tools throughout LRL L&D.

Contractor, LRL L&D - Process Automation & Technology Solutions Purpose: The *** Research Laboratories (LRL) Learning and Development (LRL L&D) Contractor, Process Automation & Technology Solutions role supports the implementation of automation workflows, technology solutions, and AI-enabled tools throughout LRL L&D. Working closely with the Technology Lead and Data Metrics Strategy Lead, this contractor will drive process efficiency through ServiceNow, Power Automate, and Smartsheet solutions while providing technical consultation for learning technology implementations. This role requires cross-functional collaboration with other Learning and Development groups and technology teams to deliver enterprise solutions. Primary Responsibilities: This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. 1. Process & Workflow Automation a. Develop and maintain automated workflows using ServiceNow, Power Automate, and Smartsheet to support learning processes. b. Design and build ServiceNow catalog items and workflows for LRL L&D service requests. c. Provide ownership and maintenance support of current workflow solutions and SharePoint lists. d. Monitor and manage the LRL L&D technology request form, triaging and responding to incoming requests. e. Collaborate with internal automation teams to develop and optimize workflow solutions. 2. AI Solutions Development a. Develop AI-powered solutions to improve processes using Microsoft Copilot, Copilot Agents, Copilot Studio, and Claude. b. Create Copilot Agents and custom AI assistants to support L&D operations and learner experiences. c. Leverage Claude and Claude Code for development automation and process improvement. d. Recommend and implement AI tools to create efficiencies in content generation, data analysis, and learner support. e. Stay current with emerging AI technologies and provide recommendations for adoption. 3. Technology Implementation & Learning Technology Projects a. Support Learning Process and Technology team members with key initiatives and technology tool development. b. Consult with L&D team members on best solutions for implementing technology to drive efficiency. c. Provide project support and technical expertise for learning technology implementations. d. Drive the development and delivery of technology solutions in collaboration with the LRL L&D team. e. Support LMS administration and reporting needs, particularly with SuccessFactors Learning. 4. Cross-Functional Collaboration a. Work closely with the Technology Lead and Data Metrics Strategy Lead to align technology solutions with organizational priorities. b. Collaborate with other Learning and Development groups across *** to implement shared technology solutions. c. Partner with enterprise technology teams and IT to ensure alignment with corporate standards and infrastructure. d. Consult on learning technology projects across the organization, providing expertise on implementation best practices. 5. Web Server & Content Management a. Manage and maintain content on LRL L&D web servers in compliance with *** policies. b. Provide support for LRL L&D's learning content server and related infrastructure. c. Ensure web content meets accessibility, security, and organizational standards. 6. Document, Knowledge & Data Management a. Provide support for document and knowledge management initiatives within LRL L&D. b. Develop and maintain SharePoint sites and knowledge repositories for performance support materials. c. Consult with business partners on knowledge management best practices and solutions. d. Support data management practices to ensure information accuracy and accessibility. Quals-- Minimum Qualification Requirements: Bachelor's degree or higher in Technology Management, Information Systems, Computer Science, or related programs 3+ years demonstrated expertise in process automation tools such as ServiceNow, Power Automate, and Smartsheet Experience developing ServiceNow catalogs, workflows, and service portal solutions Proven experience with Microsoft Power Platform (Power Automate, Power Apps) Experience with web server management and content administration Demonstrated ability to scope, lead, and deliver technology projects Experience implementing or supporting learning technology projects Other Information/Additional Preferences: M.S. degree in Technology Management, Computer Science, or related field Self-starter with passion for technology, automation, and continual improvement Experience with LMS administration and configuration, particularly SAP SuccessFactors Learning Experience developing solutions with current AI technologies (Microsoft Copilot, Copilot Studio, Copilot Agents, Claude, Claude Code) Working knowledge of and/or experience in a regulated pharmaceutical environment Experience with SharePoint administration and development Knowledge of HTML, CSS, JavaScript for web content management Programming knowledge such as JavaScript, JSON, Python, or SQL Growth mindset with desire to improve organizational outcomes through technology Demonstrated ability to manage multiple projects simultaneously Effective problem-solving skills to evaluate and resolve business and organizational challenges

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IT Service Management Analyst inSync Staffing

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