Physical Requirements: Physical requirements include frequent standing and walking on hard surfaces for extended periods in frequent inclement weather; occasional lifting, carrying, pushing, and pulling up to 50 pounds, occasional balancing, kneeling, bending, reaching, handling, feeling, smelling, and twisting, crawling and climbing; possess vision, speech, and hearing sufficient to perform essential tasks. Knowledge, Abilities and Skills: Ability to communicate effectively in difficult situations, and write legibly; ability to follow verbal and written instructions; and the ability to understand and influence the behavior of customers or the public in order to achieve job objectives and cause action or understanding.