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Handle reservations and bookings for travel partners, small wholesale groups, and VIP arrivals, ensuring accuracy in systems such as Opera or Delphi. Act as a primary contact for travel agents and leisure guests, managing the sales inbox and providing fast, professional responses.

ESSENTIAL JOB FUNCTIONS:<ol><li>To be proficient with all features of the Lodge’s property management system as this position requires a thorough understanding of both the reservations features and accounting billing features.</li><li>Handle reservations and bookings for travel partners, small wholesale groups, and VIP arrivals, ensuring accuracy in systems such as Opera or Delphi.</li><li>Act as a primary contact for travel agents and leisure guests, managing the sales inbox and providing fast, professional responses</li><li>Assist with planning of client site inspections and organizing amenities and client preferences with the Resort team. </li><li>Host site inspections on behalf of sales team </li><li>Entertain agents / fam trips in resort F&B outlets </li><li>Coordinate agent property visits including FAM trips</li><li>Reconcile TA commissions weekly and investigate any commission inquiries</li><li>Communicate with other property staff regarding updated information on leisure reservations to keep everyone in the office informed on leisure’s special needs.</li><li>Handle incoming reservations calls for all individual travelers’ requests and complete the daily checklists tasks.</li><li>Assist Reservations manager with special projects as assigned.</li><li>Attend interdepartmental meetings when requested.</li><li>Sincere and warm interaction with all guests including consistent eye contact with a smile.</li><li>Assist with group rooming blocks when needed</li><li>Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs.</li><li>Answer client questions, provide information about the resort and maintain relationships with clients  </li><li>Other duties as assigned.</li></ol>ESSENTIAL WORK SKILLS:<ol><li>Strong computer skills with hotel property management systems  </li><li>Exceptional verbal and written communication skills in English</li><li>Ability to operate basic office equipment; computer and related programs, fax, copier, scanner, etc.</li><li>Organizational skills to work with volumes of data and coding to ensure accuracy of information.</li><li> Attention to detail and high level of accuracy is a must</li><li>Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines</li><li>Must be self-motivated</li><li>Must be professional in appearance</li><li>Maintain and follow high safety standards and personal conduct</li><li>Follow Company policies and procedures as established in the Employee Handbook</li><li>Embrace Cavallo Point Approachable Luxury Philosophy and Values, creating legendary memories with passion</li></ol>MINIMUM EDUCATION AND WORK EXPERIENCE:<ol><li>Must have a High School diploma, College Degree preferred.</li><li>Strong proficiency in Microsoft Office (Excel, Word) and property management systems (PMS).</li><li> Previous experience in hotel reservations, front office, or sales, preferably with a focus on leisure travel and in a high luxury environment.</li><li>Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position. </li><li>Capable of remembering guest names and using them frequently.</li><li>Must be able to see, hear and speak clearly.</li></ol>

Cavallo Point

Leisure Reservations Sales Coordinator (Onsite)

Accounting

Billing

Communication Skills

Computer Skills

Copying Machines

Cross-Functional

Customer Relations

Data Quality

Delphi

Detail Oriented

Develop and Maintain Customers

Document Scanners

English Language

Fax Machines

High School Diploma

Hotel Management

Hotel Reservation

Microsoft Excel

Microsoft Office

Microsoft Word

Multitasking

Office Equipment

Organizational Skills

Philosophy

Policy Development

Presentation/Verbal Skills

Procedure Development

Property Management

Resolve Customer Issues

Safety Standards

Sales

Sales Management

Service Delivery

Special Needs

Time Management

Wholesale Industry

Writing Skills

The Applicant Manager

2. To satisfactorily perform routine functions of a sales director, including preparing and negotiating contracts; conducting site tours; traveling; attending tradeshows, entertaining, designing and implementing sales and marketing campaigns and action plans; aiding in creating and implementing promotions; maintaining business contacts; and ensuring customer satisfaction. Direct and support the on-site leisure sales reservations coordinator to monitor and manage VIP and travel advisor bookings and arrivals, rate, room blocks, and special requests.

Cavallo Point is a Two Key Michelin Guide award winning hotel, and we are looking for another star performer to join our team! We are looking for someone who is passionate about hospitality, Sausalito and the surrounding areas, and is eager to show off our property!  Nestled in Fort Baker, Cavallo Point is part of the Golden Gate National Recreation Area and offers a competitive salary, health benefits, 401k with a company match, as well as many property discounts and perks. Apply now and join our team! 
ESSENTIAL JOB FUNCTIONS: 
1.    To achieve personal and team goals to promote and sell retail/luxury business – consortia, FIT, host agencies and travel advisors, wholesalers and business travel.  
2.    To satisfactorily perform routine functions of a sales director, including preparing and negotiating contracts; conducting site tours; traveling; attending tradeshows, entertaining, designing and implementing sales and marketing campaigns and action plans; aiding in creating and implementing promotions; maintaining business contacts; and ensuring customer satisfaction. 
3.    Work with the Director of Revenue Management to audit all GDS, Leisure and BT programs to ensure they are loaded and bookable - creating an exceptional client experience in the luxury market. 
4.    Manage existing accounts to maintain and grow revenue streams. 
5.    Develop sales strategies and action plans to achieve monthly and annual revenue targets. 
6.    Conduct site inspections and property tours for prospective clients and travel advisors.  
7.    Direct and support the on-site leisure sales reservations coordinator to monitor and manage VIP and travel advisor bookings and arrivals, rate, room blocks, and special requests. 
8.    Ensure bookings from retail/luxury clientele are appropriately accommodated to assure the highest level of guest experience. 
9.    Represent the hotel at trade shows, networking events, and industry functions. 
10.    Collaborate with marketing to align messaging and promotional efforts. 
11.    Maintain accurate records in CRM systems and prepare regular sales reports. 
12.    Monitor competitor activity and adjust sales strategy accordingly. Be up to date on competitor offers and be innovative in creating proprietary offers and promotions.  
13.    Actively participate in sales and marketing meetings sharing action plans and results on direct sales efforts. 
14.    Promote and comply with all policies and procedures of Cavallo Point. 
STANDARD POSITION REQUIREMENTS: 
•    3-5 years of experience in retail/luxury sales in a 4–5-star hotel environment. 
•    Bachelor’s degree in hospitality/hotel management, business, marketing, or related field preferred. 
•    Proven success in a B2B sales environment and comfort working with affluent clientele. 
•    Strong presentation, negotiation, and interpersonal communication skills both verbal and written. 
•    Understanding of high-end guest expectations and white-glove service standards. 
•    Self-motivated, goal-oriented, and able to thrive in a fast-paced environment. 
•    Familiarity with CRM, PMS, AI research and strategic business platforms, including Amadeus, Opera, Agency 360, and SynXis booking/reservation systems. 
•    Computer and software proficiency with MS Word, Excel and PowerPoint. 
•    English fluency required. 
•    Travel required. 
•    Requires an understanding of the operations of all departments in the hotel, and what role each department plays in FIT business.

Director of Retail/Luxury Leisure Sales

Artificial Intelligence (AI)

Auditing

Bakery

Business-to-Business (B2B)

Competitive Research

Computer Software

Contact Management

Contract Creation

Contract Negotiation

Customer Experience

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Direct Sales

Health Plan

Interpersonal Skills

Marketing

Marketing Campaign

Microsoft PowerPoint

Negotiation Skills

Networking Events

Record Keeping

Recreation

Retail

Retail Sales

Revenue Growth

Revenue Management

Revenue Planning

Revenue/Sales Reporting

Sales Campaigns

Sales Prospecting

Sales Strategy

Strategic Planning

Trade Shows

Willing to Travel

ADAPTED_NOW

<div> Cavallo Point is a Two Key Michelin Guide award winning hotel, and we are looking for another star performer to join our team! We are looking for someone who is passionate about hospitality, Sausalito and the surrounding areas, and is eager to show off our property! Nestled in Fort Baker, Cavallo Point is part of the Golden Gate National Recreation Area and offers a competitive salary, health benefits, 401k with a company match, as well as many property discounts and perks. Apply now and join our team! ESSENTIAL JOB FUNCTIONS: 1. To achieve personal and team goals to promote and sell retail/luxury business - consortia, FIT, host agencies and travel advisors, wholesalers and business travel. 2. To satisfactorily perform routine functions of a sales director, including preparing and negotiating contracts; conducting site tours; traveling; attending tradeshows, entertaining, designing and implementing sales and marketing campaigns and action plans; aiding in creating and implementing promotions; maintaining business contacts; and ensuring customer satisfaction. 3. Work with the Director of Revenue Management to audit all GDS, Leisure and BT programs to ensure they are loaded and bookable - creating an exceptional client experience in the luxury market. 4. Manage existing accounts to maintain and grow revenue streams. 5. Develop sales strategies and action plans to achieve monthly and annual revenue targets. 6. Conduct site inspections and property tours for prospective clients and travel advisors. 7. Direct and support the on-site leisure sales reservations coordinator to monitor and manage VIP and travel advisor bookings and arrivals, rate, room blocks, and special requests. 8. Ensure bookings from retail/luxury clientele are appropriately accommodated to assure the highest level of guest experience. 9. Represent the hotel at trade shows, networking events, and industry functions. 10. Collaborate with marketing to align messaging and promotional efforts. 11. Maintain accurate records in CRM systems and prepare regular sales reports. 12. Monitor competitor activity and adjust sales strategy accordingly. Be up to date on competitor offers and be innovative in creating proprietary offers and promotions. 13. Actively participate in sales and marketing meetings sharing action plans and results on direct sales efforts. 14. Promote and comply with all policies and procedures of Cavallo Point. STANDARD POSITION REQUIREMENTS: 3-5 years of experience in retail/luxury sales in a 4-5-star hotel environment. Bachelor’s degree in hospitality/hotel management, business, marketing, or related field preferred. Proven success in a B2B sales environment and comfort working with affluent clientele. Strong presentation, negotiation, and interpersonal communication skills both verbal and written. Understanding of high-end guest expectations and white-glove service standards. Self-motivated, goal-oriented, and able to thrive in a fast-paced environment. Familiarity with CRM, PMS, AI research and strategic business platforms, including Amadeus, Opera, Agency 360, and SynXis booking/reservation systems. Computer and software proficiency with MS Word, Excel and PowerPoint. English fluency required. Travel required. Requires an understanding of the operations of all departments in the hotel, and what role each department plays in FIT business. This is a management position This is a full time position Pay Scale: $100,000-$120,000/year + potential bonus incentive </div>

Passport Resorts

Director of Retail/Luxury Leisure Sales (Sausalito, CA)

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Leisure Reservations Sales Coordinator (Onsite)Cavallo Point

Director of Retail/Luxury Leisure SalesCavallo Point

Director of Retail/Luxury Leisure Sales (Sausalito, CA)Passport Resorts

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