FULL_TIME

FEED

OTHER

Attains sufficient technical and customer handling mastery to independently troubleshoot routine to moderately complex technical and account issues in a timely manner. The estimated base salary range for the Technical Applications Scientist 2 - Library Prep role based in the United States of America is: $74,900 - $112,300.

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Responsibilities: <ul><li>Provides phone, email, and/or live chat support to internal and external customers</li><li>Demonstrates contact center best practices, team focus, and time management skills</li><li>Attains sufficient technical and customer handling mastery to independently troubleshoot routine to moderately complex technical and account issues in a timely manner</li><li>Coaching and supporting junior staff on best practices, processes, and assisting with resolution of moderate to complex issues when requested</li><li>Assist team in the identification of sales opportunities and communication to the commercial team</li><li>Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers.</li><li>Continuously grow technical competence through training, self-directed learning, and experience</li><li>Understand department goals and consistently deliver on team metrics</li><li>Create and present technical content for internal and external audience (Knowledge Base, webinars, short videos, team training)</li><li>May participate in extended core product sustaining and development teams.</li><li>Develops and maintain networks with key internal teams (Research and Development, Product Support, Software Development, Operations) when necessary</li><li>Evaluates technical and interpersonal elements of a situation, their potential impact and communicate risks to stakeholders</li></ul>Requirements <ul><li>Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.</li><li>Degree in cell biology, molecular biology or related field.</li><li>Experience with proteomics is required.</li><li>1-2 years' experience in call center/technical support position highly desirable</li><li>Familiarity with Salesforce, or other CRM, familiar with case documentation, field team dispatch, and escalation procedures desirable</li><li>Self-motivated and consistently presenting a positive attitude and productive spirit during normal and challenging time</li><li>Able to work in a fast-paced dynamic environment with open mindset to feedback</li><li>Ability to rapidly absorb complex technical training material and apply them to daily responsibilities</li><li>Detail oriented with excellent analytical, problem-solving and interpersonal skills required</li><li>Communicate proficiently verbally and in writing to support a diverse population of customers</li><li>Outstanding written and verbal communication and training skills a MUST</li><li>Willing and able to work on weekends, holiday, and flexible hours</li><li>Willing to travel up to 10%</li></ul>The estimated base salary range for the Technical Applications Scientist 2 - Library Prep role based in the United States of America is: $74,900 - $112,300. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long‑term growth in the role. Most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

<img alt=" " height="1" src="https://ars2.equest.com/?response_id=3c755ed3a27731b44cd8ed81ffaf6441&view" width="1"/>

Illumina, Inc.

Technical Applications Scientist 2 - Library Prep

equestftpin

UNKNOWN

ADAPTED_NOW

You will oversee the network of services—including a unified deployment engine, a front-end service layer, and a comprehensive CI/automation suite—ensuring that every engineer in our organization can ship code that is secure, compliant, and high-quality at high velocity. Drive the strategy for integrating AI/ML models into the developer workflow to identify flaky tests, suggest code optimizations, and automate complex infrastructure-as-code (IaC) migrations that manual efforts miss.

YEAR

<div dir="ltr" style="margin-top:12pt;margin-bottom:12pt">Hi, We’re AppFolio We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating. The Director of Engineering, Developer Productivity will manage and continue to grow a world‐class platform engineering organization for our award-winning products. You will drive the successful delivery of the internal developer platform (IDP) and developer tools while contributing to the overarching engineering strategy, architecture, and roadmap.</div>This opportunity is ideal for an engineering leader who specializes in Platform Engineering and Developer Experience (DevEx). You won’t just be maintaining legacy scripts; you will lead the teams responsible for architecting and scaling our proprietary internal development ecosystem. You will oversee the network of services—including a unified deployment engine, a front-end service layer, and a comprehensive CI/automation suite—ensuring that every engineer in our organization can ship code that is secure, compliant, and high-quality at high velocity. We are looking for a forward-thinking leader who can also harness the power of today’s AI advancements to revolutionize the SDLC, automating code reviews, test generation, and deployment health checks at scale.The location for the position is Santa Barbara, CA or San Diego.Your ImpactPlatform Strategy & Technical Architecture<ul style="margin-top:0;margin-bottom:0"><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Set the technical direction for the Internal Developer Platform, ensuring seamless "Golden Paths" for developers across distributed microservices.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Oversee the engineering of the Front-End Service Layer (FSL), ensuring a unified, high-performance UI framework and component library that bridges the gap between design and production.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Act as the primary technical counterpart for SRE and Security teams, translating reliability and compliance requirements into automated, invisible guardrails within the developer workflow.</li></ul> Operational Excellence, CI/CD & Test Automation<ul style="margin-top:0;margin-bottom:0"><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Build automated Deployment and Delivery frameworks that enable high-confidence releases through canary deployments, blue-green shifts, and automated rollbacks.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Partner with InfoSec and SRE to ensure all delivery pipelines adhere to SOC 2, secure supply chain standards (SLSA), and automated vulnerability scanning.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Advocate for a SMART codebase (Simple, Maintainable, Agile, Refactored, and Tested) to deliver a SAFE platform (Secure, Available, Fast, and Easy).</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Drive the strategy for integrating AI/ML models into the developer workflow to identify flaky tests, suggest code optimizations, and automate complex infrastructure-as-code (IaC) migrations that manual efforts miss.</li></ul>Team Leadership & Talent Development<ul style="margin-top:0;margin-bottom:0"><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Recruit, screen, and close high-caliber engineering talent, scaling three distinct current teams: Deployment/Delivery, Front-End Service Layer, and CI/Dev Tooling. and a potential future backend development team.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Lead, coach, and support a team of passionate platform engineers, creating an environment of creativity and speed while maintaining the discipline required for foundational infrastructure.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Instill a sense of Product Ownership over the developer experience, ensuring the team treats internal developers as Tier-1 customers.</li></ul>Strategic Collaboration & Resource Management<ul style="margin-top:0;margin-bottom:0"><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Build trusting relationships with Product Management and SRE teams to align platform resources with company strategy, balancing immediate developer needs with long-term architectural investments.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Experience with GetDX, JellyFish, or other developer metrics used to continuously improve the developer experience and productivity</li></ul>Must HavesExperience & Education<ul style="margin-top:0;margin-bottom:0"><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">BS, MS, or Ph.D. in Computer Science or related technical discipline.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">8+ years of hands-on software development experience building enterprise SaaS or cloud-based platforms.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">5+ years of demonstrated success hiring, managing, and retaining world-class engineering teams.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Proven track record leading platform or "Engineering Excellence" teams during a transition to hyper-growth.</li></ul>Platform & Developer Domain Expertise<ul style="margin-top:0;margin-bottom:0"><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Experience building proprietary CI/CD platforms (e.g., ArgoCD, or custom GitHub Actions orchestration) and internal developer portals (e.g., Backstage).</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Deep understanding of Build Systems (e.g. Bazel) and Test Automation strategies for large-scale distributed systems.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Working knowledge of infrastructure-as-code (Terraform) and containerized workflows.</li></ul>Technical Architecture & Systems Design<ul style="margin-top:0;margin-bottom:0"><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Strong grasp of frontend architecture, design system integration, and the challenges of scaling front-end service layers.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Demonstrated ability to design "self-healing" pipelines that maintain 99.999% platform availability for the engineering org.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Experience partnering with Data Science to operationalize AI-assisted engineering tools (LLM-based coding assistants, automated observability) within the internal toolchain.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Diverse technical background with in depth experience across a range of architectures and technologies. Hands-on experience with all layers of the stack from infrastructure, persistence, backend, frontend, observability, etc for products at scale.</li></ul>Leadership & Methodology<ul style="margin-top:0;margin-bottom:0"><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Recent experience using Agile methodologies and a deep understanding of Release Management workflows.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Exceptional interpersonal skills with a proven ability to build productive cross-departmental relationships (SRE, Security, Product).</li></ul>Customer Obsessed<ul style="margin-top:0;margin-bottom:0"><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Treat engineers as customers. Build a deep understanding of developer pain points through continuous listening (interviews, shadowing, telemetry) and translate that into a prioritized roadmap.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Start from the developer experience and work backwards. Define success in terms of measurable improvements to engineer flow, reliability, and time-to-value.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Be the voice of engineering. Advocate for platform/productivity investments with clear ROI, tying improvements to delivery speed, quality, and operational excellence.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Build trust through responsiveness. Run tight feedback loops, publish what you heard, what you shipped, and what’s next—so teams see their input reflected in outcomes.</li><li style="list-style-type:disc;font-size:18pt;font-family:'helvetica';color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Reduce toil relentlessly. Identify repetitive work and eliminate it via tooling, automation, paved roads, and self-service</li></ul><p style="color:rgb( 30 , 36 , 48 );font-family:'helveticanowtext' , 'helvetica' , sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"/><p style="color:rgb( 30 , 36 , 48 );font-family:'helveticanowtext' , 'helvetica' , sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Compensation & Benefits<p style="color:rgb( 30 , 36 , 48 );font-family:'helveticanowtext' , 'helvetica' , sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">The base salary that we reasonably expect to pay for this role is $216,300-$270,000 plus equity and an annual incentive bonus. <p style="color:rgb( 30 , 36 , 48 );font-family:'helveticanowtext' , 'helvetica' , sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"/><p style="color:rgb( 30 , 36 , 48 );font-family:'helveticanowtext' , 'helvetica' , sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">The actual base salary for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc. <p style="color:rgb( 30 , 36 , 48 );font-family:'helveticanowtext' , 'helvetica' , sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"/><p style="color:rgb( 30 , 36 , 48 );font-family:'helveticanowtext' , 'helvetica' , sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.<p style="color:rgb( 30 , 36 , 48 );font-family:'helveticanowtext' , 'helvetica' , sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"> Regular full-time employees are eligible for benefits - <a href="https://www.appfolioinc.com/careers/life-at-appfolio" rel="nofollow" style="color:rgb( 33 , 153 , 232 );text-decoration:none;border-bottom:none">see here</a>.

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Technical Applications Scientist 2 - Library PrepIllumina, Inc.

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