Provides customer service to library patrons and the public: provides assistance and information related to library programs, services, materials, facilities, equipment, fees, procedures, or other issues; responds to questions and complaints related to library operations; researches problems and initiates problem resolution; greets visitors and directs to areas of library; assists patrons in requesting, selecting, and locating library materials; and researches book titles, book availability, patron records, or related information. Develops and implements library programs and activities in assigned area: designs programming to targeted readership; maintains records of program participation; assists in developing goals and objectives for area of specialty; recommends allocation of financial, staffing, equipment, space, and bibliographic resources necessary to meet goals and objectives; interprets goals, objectives, and policies to the public; and coordinates and oversees arrangement of physical facilities in assigned area.