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Under the direction of the Human Resources Manager, and with an unwavering commitment to diversity, equity, and inclusion, the Substitute Library Assistant will: Provide hands-on customer service at the Help Desk. Substitute Library Assistants provide excellent service and connect community members with library services and materials.

<h3>Pay</h3>Hiring Range: $16.39 - $19.67, HourlyPay Range: $16.39 - $22.95, Hourly<h3>Essential Job Duties</h3>Substitute Library Assistants provide excellent service and connect community members with library services and materials. Under the direction of the Human Resources Manager, and with an unwavering commitment to diversity, equity, and inclusion, the Substitute Library Assistant will:<ol><li>Provide hands-on customer service at the Help Desk. </li><li>Assist patrons with use of the Library's public computers, and Library supported software.</li><li>Assist patrons with directional, basic collection, and Library account questions.</li><li>Actively participate in training.</li><li>Assist with various projects under the guidance of the Agency/Department Manager.</li><li>Perform other similar duties as assigned.</li></ol>RequirementsEducation and Experience<ul><li>High school diploma or equivalent required.</li><li>Cash register experience preferred.</li><li>At least 2 years of work experience in a public library and/or retail preferred.</li></ul>Hours<ul><li>This is an “On Call” position, with no regularly scheduled hours.</li><li>Required to work at least one shift per bi-weekly pay period based on the needs of the Library.</li></ul>Requirements<ul><li>Willingness to adapt to changes in the work environment.</li><li>A strong commitment to excellent and genuine customer service.</li><li>Excellent oral and interpersonal communication skills.</li><li>Strong competence and experience using and troubleshooting computers, software, office equipment, and mobile devices. Advanced knowledge of Internet browsing, Microsoft Office, Google Suite, and Windows and Mac OS.</li><li>Physical agility and strength to bend, reach, and carry library materials (20-25 lbs.)</li><li>Maintain patron and staff confidentiality.</li><li>Dependability, punctuality, and good work habits.</li><li>Bilingual (Spanish and English), strongly preferred.</li></ul>Ability to:<ul><li>Work harmoniously and cooperatively with co-workers and patrons.</li><li>Problem solve in a professional manner with Library patrons and co-workers.</li><li>Work independently and as a team player.</li><li>Work patiently and creatively with all ages.</li><li>Communicate and interpret the Library’s services, philosophy, and policies to customers in a courteous, friendly, and positive manner.</li><li>Learn the Library’s automated system, the Internet, on-line databases, as well as self-service technology.</li><li>Personal transportation and telephone.</li></ul>

St. Joe County Public Library

Substitute Library Assistant

Communication Skills

Computer Skills

Computer Software

Customer Support/Service

Diversity

English Language

Help Desk

Human Resources Management

Interpersonal Skills

Library and Information Science

Mac Operating System

Microsoft Office

Microsoft Windows Operating System

Mobile Devices

Multilingual

Office Equipment

On Call

Philosophy

Presentation/Verbal Skills

Problem Solving Skills

Public Library

Retail

Software Administration

Spanish Language

Team Player

Workable

The Branch Children’s Librarian provides direct help to library patrons and is responsible for designing and providing exceptional user experiences for youth. Under the direct supervision of the Area Branch Manager and with an unwavering commitment to Diversity, Equity, and Inclusion, the Branch Children’s Librarian will: Provide hands-on customer service.

PayHiring Range: $1,632.80 - $2,041.20 BiweeklyPay Range: $1,632.80 - $2,449.60 Biweekly Hours<ul><li>Full time, 40 hour workweek.</li><li>Evening and weekend work as required.</li></ul>Location<ul><li>Francis Branch Library</li><li><a class="external" href="https://www.google.com/maps?q=52655+N+Ironwood+Road+South+Bend,+IN+46635" rel="nofollow noreferrer noopener" target="_blank">52655 N Ironwood Road | South Bend, IN 46635</a></li></ul>Essential Job DutiesThe Branch Children’s Librarian provides direct help to library patrons and is responsible for designing and providing exceptional user experiences for youth. Under the direct supervision of the Area Branch Manager and with an unwavering commitment to Diversity, Equity, and Inclusion, the Branch Children’s Librarian will:<ul><li>Provide hands-on customer service. Assist patrons with library accounts</li><li>Help patrons one-on-one with a variety of in-depth projects and topics, such as completing government forms, school projects, job applications, etc. Provide readers’ advisory and reference services to patrons. </li><li>Provide children’s material recommendations to youth and their caregivers. Assist children and caretakers with finding age appropriate materials. Provide resources to complete homework assignments and research projects. Participate in collection development activities. Keep abreast of cultural, library, and publishing trends for children. </li><li>Connect patrons digitally by helping them use a variety of devices and technologies. </li><li>Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed. If assigned to a branch location, perform daily departmental procedures, including cash register operations. </li><li>Create and provide activities and experiences for children, such as crafts, scavenger hunts, and grab-and-go kits. </li><li>Actively participate in community initiatives and outreach. Take part in library projects and teams as well as professional organizations and conferences.</li><li>Participate in merchandising and the maintenance of library appearance, including managing displays and performing shelving responsibilities.</li><li>Oversee location or department when assigned. </li><li>Perform other related duties as assigned.</li></ul>RequirementsEducation and Experience:<ul><li>ALA (American Library Association) accredited MLS (Master’s of Library Science degree). </li><li>At least 1 year previous experience working in public libraries, education, museums, or other cultural institutions. Experience working directly with children is preferred.</li><li>A valid State of Indiana Librarian Certification, Level 4 obtained within three years of hire as a condition of employment. </li></ul>Requirements:<ul><li>Excellent verbal and written communication skills, as well as strong organizational skills.</li><li>Public service orientation and commitment to excellent and genuine customer service. </li><li>Demonstration of character and integrity in all situations while upholding SJCPL’s ethical standards. </li><li>Practical experience and proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies. </li><li>Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.</li><li>Knowledge of a wide variety of library materials and services.</li><li>Creativity and patience in working with young children. Enthusiasm for playful learning and pre-reading skill building.</li><li>Demonstrate deep knowledge of children's literature and early literacy educational methods. Clear and thorough understanding of early literacy techniques and best practices.</li><li>Spanish language skills preferred.</li></ul>Ability to:<ul><li>Plan and prioritize. Make decisions and work independently and interdependently.</li><li>Accept and manage change. Maintain composure and overcome stress in any situation.</li><li>Identify efficiencies and implement improvements in workflow. </li><li>Display high standards of ethical conduct, honesty, and integrity. Lead by example. </li><li>Understand, endorse, and communicate the St. Joseph County Public Library’s policies and procedures in a courteous, friendly, and positive manner.</li><li>Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.</li><li>Solve problems in a professional manner with library patrons, co-workers, and Leadership.</li><li>Form and maintain excellent working relationships. Network and partner with appropriate community organizations.</li><li>Manage confidential information appropriately.</li><li>Work patiently and creatively with all patrons.</li><li>Model excellent customer service. </li><li>Teach and instruct others on a variety of topics.</li><li>Become proficient with current library technology.</li><li>Take charge in emergency situations.</li></ul>Benefits<ul><li>Medical, Dental, and Vision Health Plans</li><li>Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service)</li><li>Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans</li><li>Flexible Spending Account (FSA)</li><li>Employer Sponsored Life/AD&D and Long Term Disability Insurance</li><li>Employee Assistance Program</li><li>Tuition Reimbursement</li><li>208.4 Vacation Hours (26 days) annually</li><li>80 Sick Hours (10 days) annually </li><li>10 Paid Holidays</li></ul>

Branch Childrens' Librarian

Accidental Death and Dismemberment (AD&D)

Accounts Receivable

Best Practices

Change Management

Conferences

Copying Machines

Disability Insurance

Educational Methods

Employee Assistance Plan

Establish Priorities

Government

Health Plan

Leadership

Literacy

Material Moving

Merchandising

Organizational Skills

Retirement Funds

Retirement Plan

Training/Teaching

User Interface/Experience (UI/UX)

Vision Plan

Writing Skills

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Substitute Library Assistant St. Joe County Public Library

Branch Childrens' Librarian St. Joe County Public Library

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