Job Summary/Basic Function: The Library Assistant 2 works in Public Services, providing excellent customer service to library patrons; supervises and trains student assistants; provides circulation services to library users; assists with reserves, billing, holds, technology lending and other areas as needed. Interviews/questions patrons to identify, analyze and respond to information needs; directs and instructs users; interprets, applies and explains library policies and procedures; may authorize reduction, cancellation and/or payment of fines, bills, or administrative holds; may disapprove patron's library use.