The purpose of the position is to provide advanced clerical and customer service support within the library by accurately organizing and evaluating returned materials, including damaged items and those with missing parts, to determine whether they should be routed for librarian review, repaired, or returned to circulation, while also assisting patrons by answering incoming calls and providing accurate information regarding account status, library services, and general inquiries to ensure efficient daily operations and high-quality service delivery. Purpose of PositionJoin the City of Allen—a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.