Experience and Education:** + Five years’ experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices, including three years arranging funerals- preferred + Licensed Funeral Director (or pass the California Funeral Directors Exam) and/or licensed Embalmer, preferred + Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher + Must pass exam to become a licensed notary + Strong written and verbal communication skills + High level of professionalism, customer service, and willingness to help others + Professional sales and/or strong customer service background + Minimum of two years of college; or A.A. + Complete funeral and cemetery arrangements with a high level of accuracy and compassion and perform the necessary case management activities including, but not limited to, ensuring all case paperwork is complete and provided to appropriate departments, ensuring case instructions are clear and concise, and ensuring necessary follow through activities are performed timely.