Site Manager School-Based Health Centers Essential Functions Functional Area: Site Supervision Estimated Effort: 45% Oversee the efficiency and utilization of provider schedules at assigned locationsEnsure front-office staff effectively utilize schedule templates and actively fill vacant appointment times through waitlist management, patient follow-up, well-visit outreach, and other scheduling activitiesEnsure patients have access to insurance enrollment and program information necessary to support coverage of provided servicesEnsure patient information is accurately entered into the practice management systemConfirm third-party coverage through payer verification and authorization processesBuild, supervise, and support a front-office team focused on excellence and high-quality patient serviceProvide employees with direction regarding daily activities, priorities, and responsibilitiesEvaluate and document job performance for subordinate staffOversee audits of registration activities, including Sliding Fee Scale applications, proof-of-income verification, payer selection, and billing alertsServe as the site subject matter expert for the Sliding Fee Scale and respond to patient and staff questionsEnsure employees receive appropriate training for assigned duties and responsibilitiesEnsure telephone calls are answered promptly and professionallyEncourage educational, professional, and organizational growth opportunities for staffOversee accurate daily balancing of cash drawers and deposits and monitor and report department cash flowCollaborate with Patient Access Representatives to support achievement of the established denial goal of 4%Ensure Sliding Fee Scale policies and procedures are consistently followedEnsure documents are accurately scanned into the electronic health record (EHR) systemCollect and track relevant customer service metrics, communicate team performance to staff, and develop improvement plans as neededUtilize alternate methods to verify patient eligibility when the EHR system does not provide a responseInterview, hire, train, and support a productive medical office team Functional Area: Site Operations Estimated Effort: 45% Serve as a primary point of contact and liaison with school administration, faculty, counselors, nurses, and other school personnel for assigned school-based health center activitiesMaintain regular communication with school administration and faculty regarding health center services, referrals, student access, scheduling, and operational needsCoordinate and participate in meetings with school administration, counselors, nursing staff, and other school personnel to address referrals, student needs, service utilization, and opportunities for improved coordinationCoordinate school-based health center outreach activities, including school events, open houses, staff in-services, and other opportunities to promote available services to students, families, and school staffCollaborate with school personnel to identify barriers to student access and develop appropriate solutions related to transportation, referrals, communication, scheduling, and access to careEnsure appropriate follow-up and communication regarding school referrals and support an effective referral process between the school and health centerLead efforts to increase student utilization of school-based health center services through ongoing communication, outreach, and collaboration with school administration and facultyMonitor and maintain supplies and coordinate procurement for assigned locationsAudit and monitor scheduling practices, copayments, and collection of patient account balancesTrain, observe, and coach Patient Access Representatives to ensure patients receive an excellent customer experienceCollaborate with the billing department to assist patients with billing questions and concernsWork collaboratively as part of the site operations team to achieve departmental goals and objectivesProvide compassionate and professional resolution of patient concernsMaintain knowledge of applicable policies and procedures and accurately respond to patient questionsEnsure provider schedules across applicable agency locations are maintained consistently Functional Area: Agency Service & Other Responsibilities Estimated Effort: 10% Represent Valley View Health Centers and Community Action Committee of Pike County at school board meetings and other school-related meetings or events as appropriateTravel to other agency locations as required for work assignments, meetings, seminars, and other business needsPerform other duties as assigned to support the mission, vision, and business operations of Community Action Committee of Pike County and Valley View Health Centers Minimum Requirements Education High School Diploma or equivalent Job-Related Experience Minimum of three (3) years of work experience in a healthcare officePrior experience using electronic medical record (EMR) applications Licenses & Requirements Valid drivers license People Management Experience Demonstrated ability to lead, coordinate, or guide others toward shared goals Preferred Qualifications Bachelors degreeThree (3) years of supervisory experience leading a successful and productive teamExperience leading or managing a healthcare officeExperience working with school-based health centers Working Conditions Primary work is performed indoors in a climate-controlled, office-like environmentPosition may involve exposure to hazardous materials and varying weather conditionsRegularly required to move up to 10 pounds and occasionally move up to 25 poundsRequires close vision to perform essential job responsibilitiesRegularly requires remaining at a desk for periods of timeRegularly requires use of hands and fingers to handle objects, tools, or controls and reaching with hands and armsRequires the ability to exchange accurate information with patients, staff, school personnel, and other stakeholdersOccasionally requires movement from one location to another The Site Manager also serves as a key liaison between Valley View Health Centers and school administration, faculty, counselors, nursing staff, and other school personnel to strengthen communication, referrals, student access, service utilization, and coordination of care.