The ideal candidate will have:•5+ years of experience in luxury hospitality, private club, concierge, luxury residential, or high-end guest/resident services.•At least 2 years in a leadership or management capacity.•Experience within a 4- or 5-star hotel, luxury resort, private club, high-rise residential community, branded residence, or comparable luxury environment strongly preferred.•High-rise residential or luxury branded residence experience is especially valued.•A demonstrated ability to deliver personalized, anticipatory, white-glove service to high-net-worth clientele.•Experience leading, coaching, and developing service-oriented teams.•Strong event, programming, vendor management, and budget experience.•Exceptional interpersonal and communication skills with a polished executive presence.•Strong discretion and the ability to handle sensitive resident matters with tact and confidentiality.•Excellent organizational skills and the ability to manage multiple priorities in a dynamic environment.•A genuine passion for hospitality, relationship building, and creating memorable experiences.•Proficiency with Microsoft Office and hospitality, property management, or resident-service technology. The Ideal Hospitality Background This opportunity may be particularly well suited for professionals coming from:•Luxury hotel and resort operations•Four- and five-star hospitality•Director of Guest Experience / Guest Services•Director of Front Office / Rooms•Director of Concierge Services•Director of Residences•Luxury branded residences•High-rise residential communities•Private clubs and membership organizations•Luxury lifestyle or residential hospitality•Forbes- or AAA-rated properties•Luxury event and guest experience leadership What Success Looks Like Success in this role means creating an environment where residents feel known, valued, welcomed, and exceptionally well cared for.