Specialized experience must demonstrate senior-level experience as an IT Specialist, including: (1) Experience supporting an enterprise information security program and applying federal cybersecurity frameworks (FISMA, NIST SP 800-53, RMF, Zero Trust Architecture); (2) Experience overseeing cyber incident response, threat intelligence integration, and blue team / vulnerability management operations; (3) Experience supporting security authorization, risk assessments, continuous monitoring, and authority to operate (ATO) processes for enterprise information systems; and. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.