50% Collections & Account Management for late stage delinquency, including but not limited to: soliciting payment arrangements on delinquent loans, interviewing customers to determine reason for delinquency, taking appropriate action to resolve the account (could include loan modifications or loan workouts), counseling members concerning their financial obligations and offering suggestions and alternatives, recommending further action as deemed necessary (i.e. repossession, legal action), skip tracing as necessary to locate customers and posting loan payments. 10% Departmental Support: Provides general administration and operational support including but not limited to preparing and distributing correspondence in a timely fashion, assisting with processing mail, daily departmental goals, and levies and bankruptcies as needed.