OTHER

FEED

We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

Job Description At WSFS Bank, we empower our Associates to grow their careers, we guide our customers to secure their financial futures, and we actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, opportunities to advance, and more. We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose. The Mortgage Loans Processor is accountable for a pipeline of residential mortgage loan applications from the time that the application has been completed to closing. The Processor will collect information needed for the Underwriter to render a credit decision. The processor will also collect and review "stipulations" for accuracy (i.e. income, assets, insurance, etc.) as well as order 3rd party services such as title insurance, appraisals, verification of employment. Additionally, the processor will be responsible for understanding regulatory disclosure timelines and division underwriting guidelines and required documentation. Job Responsibilities: <ul><li>Manage a pipeline of various number of loans efficiently and deliver an excellent customer experience.</li><li>Proactively gather and review of underwriting documentation from the applicant and any applicable third parties.</li><li>Responsible for timely submission of underwriting conditions to the Underwriter.</li><li>Review underwriting conditions received from the customer of third parties to ensure that the underwriting conditions are properly addresses.</li><li>Review file documentation for missing or erroneous information.</li><li>Maintain all required documentation pertaining to assigned loans within the loan origination system.</li><li>Regularly communicate mortgage loan statuses with the Mortgage Loan Originators and the applicant.</li><li>Regular pipeline follow-up within the company standards.</li><li>Ensure that the appropriate levels of mortgage insurance is obtained where applicable.</li><li>Review loan documentation to ensure that it meets the conditions set forth by Underwriting.</li><li>Process and close, at minimum the expected number of loans each month.</li><li>Communicate in writing and verbally with internal business partners, third parties, and to the applicant. </li><li>Ensure that all loans are cleared to close by the underwriter within the division SLAs and customer expectations.</li><li>Ensure that loans requiring escalation are brought to management's attention.</li></ul> Minimum Qualifications: <ul><li>A bachelor's degree preferred or equivalent relevant job experience.</li><li>A minimum of 2 years mortgage processing experience.</li><li>Bilingual in Spanish is strongly preferred. </li><li>Must have strong understanding of the mortgage process flow.</li><li>Must have strong organizational skills.</li><li>Must have a proven track record of pro-active problem solving.</li><li>Must have the ability to multi-task in a high volume and high paced environment.</li><li>Must be customer focused and dedicated to delivering a "stellar" customer experience.</li><li>Must have an understanding of residential mortgage products.</li><li>Must have a general understanding of underwriting guidelines for product suite offerings.</li><li>Must be able to perform at a high level with minimal supervision.</li><li>Must have excellent written and oral communication skills.</li><li>Must have a track record of building strong internal and external partnerships.</li><li>Must have proactive problem solving skills.</li></ul> Salary Range: $42,289.00 - $69,475.00 Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements

Wsfs Financial

Bilingual Mortgage Loan Processor

Bank Management

Communication Skills

Community Support

Customer Experience

Customer Relations

Documentation

Futures

Insurance

Loan Documents

Loan Origination

Loan Processing

Loan Review

Loans

Mortgage

Mortgage Insurance

Mortgage Lending

Multilingual

Multitasking

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Process Flow

Real Estate Appraisals

Regulations

Residential Mortgages

Sales Pipeline

Service Level Agreement (SLA)

Spanish Language

Underwriting

Wealth Management

Writing Skills

Broadbean

UNKNOWN

The ideal candidate will provide day‑to‑day guidance to Wholesale Account Managers/Processors, support broker pipeline management, and act as an escalation point for system, loan-level, and process challenges. This role serves as a subject matter expert for the wholesale processing team and plays a critical part in ensuring loans move efficiently from submission to closing within the broker-driven channel.

YEAR

Overview:
Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit <a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.springeq.com%2F&data=05%7C02%7Cnicole.white%40springeq.com%7C86e843b4e65740b9a2e908dce1909fab%7Ce10751b69dfc4fafb37daa5bdca24fcf%7C0%7C0%7C638633258472757491%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=RQ5Ixdp%2BbIr2VFQ36rmKD6NeqyerOgQv3rW%2F3ewZRhc%3D&reserved=0" rel="noopener nofollow noreferrer" target="_blank">www.springeq.com</a>. At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner.  Our values are to<ul style="margin-top:0in"><li>Be kind and treat all people – teammates, customers, and vendors – with respect and consideration  </li><li>Be adaptable and embrace change</li><li>Be accountable and take responsibility and deliver the effort to fully complete the task</li><li>Be better and strive for continuous improvement in ourselves, our team, and the company for our customers</li><li>Be part of the solution and solve problems, find the answers, and collaborate</li><li>Work hard, have fun, and get things done</li></ul>Spring EQ is seeking a full‑time, experienced Wholesale Account Manager Team Lead to support our fast‑growing Wholesale Mortgage Division. This role serves as a subject matter expert for the wholesale processing team and plays a critical part in ensuring loans move efficiently from submission to closing within the broker-driven channel. The ideal candidate will provide day‑to‑day guidance to Wholesale Account Managers/Processors, support broker pipeline management, and act as an escalation point for system, loan-level, and process challenges. This individual will help drive operational excellence through coaching, problem-solving, and process optimization tailored to wholesale workflows.

Responsibilities:
<ul style="margin-top:0in"><li>Serve as the primary support resource for the team of Wholesale Account Managers/Processors</li><li>Coach, mentor, and develop processors to ensure high‑quality broker submissions and efficient loan movement</li><li>Monitor and evaluate processor performance, providing feedback and support as needed</li><li>Oversee and balance processor pipelines to maintain service level expectations with broker partners</li><li>Step in to assist with loan files during high-volume periods or when processors are unavailable</li><li>Partner cross‑functionally with Wholesale Sales, Underwriting, and Closing teams to resolve escalations and support broker needs</li><li>Identify and communicate opportunities for process improvements within the wholesale workflow</li><li>Conduct spot‑checks of loan files to ensure clean submissions and compliance with wholesale standards</li><li>Maintain a small personal pipeline (5–10 loans) to stay current with systems, processes, and broker expectations</li><li>Perform additional responsibilities as needed to support the wholesale operations team</li></ul>

Qualifications:
<ul style="margin-top:0in"><li>Minimum 5 years of experience in the mortgage industry, with at least 3 years of loan processing experience</li><li>Wholesale mortgage experience strongly preferred</li><li>Minimum 2 years of leadership or team lead experience is a plus</li><li>Strong working knowledge of mortgage compliance regulations and wholesale-specific loan flow</li><li>Experience processing Conventional loans</li><li>Self‑starter mentality with the ability to navigate open‑ended challenges and support broker partners</li><li>Demonstrated ability to foster innovation and continuous improvement within fast‑paced, high‑volume environments</li><li>Ability to collaborate effectively with remote team members while also working independently</li><li>Strong sense of urgency and the ability to thrive in a deadline-driven wholesale setting</li><li>Commitment to personal excellence, integrity, and accountability—consistent with Spring EQ’s core values</li></ul>Healthy work-life balance. We are committed to supporting a healthy work-life balance and fostering an environment of productivity and collaboration. This position follows a hybrid schedule for team members working in our corporate offices, combining on-site presence with remote flexibility. Our hybrid model is designed to promote teamwork and engagement while also providing the adaptability professionals need to manage their responsibilities effectively. Compensation $70,000-$80,000 yearly plus incentive  Benefits<ul style="margin-top:0in"><li>401k Company Match</li><li>Annual Charitable Matching Gift Program</li><li>Commuter Benefits</li><li>Company Holidays</li><li>Credit Union Membership</li><li>Dental Insurance</li><li>Dependent Care Plan</li><li>Disability Insurance</li><li>Employee Assistance Program</li><li>Life Insurance</li><li>Medical Insurance</li><li>Paid Time Off Plan</li><li>Vision Insurance</li><li>Weekly Non-Management Dinner Benefit</li></ul>Candidates must have current, unrestricted authorization to work in the United States. The Company does not sponsor or support employment‑based visas, extensions, renewals, or any immigration‑related programs now or in the future. Spring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs. If you require a reasonable accommodation at any stage of the hiring or employment process, please contact recruiting@springeq.com

Spring EQ LLC

Wholesale Mortgage Processing Team Lead (Non-producing)

Brokerage

Coaching

Compensation and Benefits

Continuous Improvement

Conventional Loans

Dental Insurance

Employee Assistance Plan

Health Plan

Home Equity Loans

Leadership

Loan Funding

Loan Submission

Mentoring

Mortgage Regulations

Operational Support

Process Development

Process Improvement

Regulatory Compliance

Sales

Sales Management

Team Lead/Manager

Team Player

Time Management

Wholesale Industry

[AW]-iCims

ADAPTED_NOW

This is a mid-level role well-suited for a hands-on professional who is ready to take ownership of the platform, support our operations and compliance teams, and drive continuous improvement across our loan origination workflow. At Mortgage Automation Technologies, we are customizing and streamlining the borrower mortgage experience, from simplified web-based portals to state-of-the-art digital kiosks.

<h2>Who We Are</h2> Mortgage Automation Technologies, is a fintech software and hardware company that designs, develops, and integrates web-based solutions. We provide point of sale software and integrated system hardware such as digital kiosk terminals. Our robust software The BIG Point of Sale services Independent Mortgage Bankers and Mortgage Brokers. At Mortgage Automation Technologies, we are customizing and streamlining the borrower mortgage experience, from simplified web-based portals to state-of-the-art digital kiosks.<h2>Who You Are</h2>The Encompass System Administrator will be responsible for the day-to-day administration, configuration, and support of ICE Mortgage Technology's Encompass LOS. This is a mid-level role well-suited for a hands-on professional who is ready to take ownership of the platform, support our operations and compliance teams, and drive continuous improvement across our loan origination workflow.<h2>What You'll Do</h2><ul><li>Administer, configure, and maintain the Encompass LOS platform on an ongoing basis.</li><li>Manage user accounts, roles, personas, and system access controls.</li><li>Build and maintain business rules, input forms, loan templates, milestones, and workflows.</li><li>Support and manage system integrations (credit vendors, pricing engines, doc management, AUS, etc.).</li><li>Troubleshoot and resolve system issues; serve as internal escalation point for end-user support.</li><li>Assist with system upgrades, patch management, regression testing, and release coordination.</li><li>Partner with operations, compliance, and IT teams to align system configuration with business and regulatory requirements.</li><li>Maintain thorough documentation of system configurations, change logs, and procedures.</li><li>Provide end-user training and ongoing support to loan officers, processors, and support staff.</li><li>Participate in and support post-merger system integration efforts as needed.</li></ul><h2>What You Bring</h2>Required:<ul><li>Minimum 2 years of hands-on Encompass LOS administration experience (required).</li><li>Solid working knowledge of the mortgage loan origination process end-to-end.</li><li>Proficiency with Encompass Smart Client and/or Encompass Web.</li><li>Experience configuring business rules, custom fields, input forms, and pipeline views.</li><li>Ability to manage user access, personas, and role-based permissions.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.</li><li>Detail-oriented with strong documentation habits.</li></ul>Preferred:<ul><li>ICE Mortgage Technology Encompass certification.</li><li>Experience with Encompass APIs, SDK, or reporting tools.</li><li>Background in mortgage compliance or regulatory requirements (TRID, RESPA, HMDA).</li><li>Experience supporting system integrations in a post-merger environment.</li><li>Familiarity with Paylocity, CompenSafe, or other mortgage operational platforms a plus.</li></ul><h2>What We Offer</h2>We offer a competitive compensation and benefits package, including:<ul><li>Base salary: $75,000 – $125,000 based on experience and qualifications.</li><li>Job type: Full-time, Hybrid</li><li>Health, dental, and vision insurance.</li><li>401(k) with employer contribution.</li><li>Paid time off and company holidays.</li><li>Professional development and continuing education support.</li><li>Collaborative, growth-oriented work environment.</li></ul> #IND1

Loan Processor Jobs in Wilmington, DE

Resume Resources

Similar Job Searches

Get noticed by top employers!

Loan Processor Jobs in Wilmington, DE

Bilingual Mortgage Loan Processor Wsfs Financial

Wholesale Mortgage Processing Team Lead (Non-producing) Spring EQ LLC

Encompass System Administrator Mortgage Automation Technologies, Inc

Resume Resources

Similar Job Searches