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Direct experience with enterprise SaaS technology, SOA, REST-style APIs, ETL, and handling data/content exchange with video platforms, CMS/TMS systems, and localization workflows. We do this by leveraging AI and human expertise to deliver industry-leading recorded and live captioning, audio description, and end-to-end localization solutions to global media and entertainment, corporate, and education customers.

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<h1>Customer Success Manager - Localization</h1>Our customer success team is seeking a curious and creative individual to ensure the success and satisfaction of our valued customers, particularly as they scale content across languages, regions, and cultures.You will be the primary point of contact for our customers, ensuring they maximize the value of our accessibility and localization solutions and are delighted with our services. You will partner closely with customers to build and maintain strong relationships, understand their global content strategies, provide ongoing support, and help them achieve their accessibility and international reach goals.Video content is everywhere, and digital accessibility and localization solutions are critical for media and entertainment companies, corporations, and higher education institutions seeking to engage worldwide audiences. Our platform provides everything needed to create accessible, culturally relevant, and engaging content across languages and locales. This role is crucial in ensuring these solutions (from captioning and audio description to subtitles, translation, and dubbing workflows) are effectively implemented and scaled.<h2>About You</h2><ul><li>2–5 years of experience in Customer Success, Support, Account Management, or a related role, ideally within localization services or enterprise software supporting global content workflows.</li><li>Direct experience with enterprise SaaS technology, SOA, REST-style APIs, ETL, and handling data/content exchange with video platforms, CMS/TMS systems, and localization workflows.</li><li>Strong understanding of the localization lifecycle, including content preparation, translation, adaptation, quality assurance, and delivery across multiple languages and regions. </li><li>Familiarity with localization concepts, including language asset management, terminology/glossary creation, linguistic quality assurance, subtitle and caption formats, and regional compliance requirements.</li><li>Understanding of global consumer behaviors and cultural considerations that influence localization strategy and user engagement.</li><li>Exceptional communication skills with the ability to build rapport and trust with customers, linguists, and internal stakeholders across regions.</li><li>A natural problem solver with curiosity for technology who can thrive in a fast-paced environment and manage competing multilingual priorities.</li><li>Deep knowledge of customer relationship management and customer success strategies, with an ability to translate localization complexity into clear, customer-friendly guidance.</li><li>Experience collecting, tracking, and analyzing large datasets to gain insights into language performance, turnaround times, quality metrics, and regional trends.</li></ul><h2>Key Responsibilities</h2><ul><li>Establish and nurture strong, long-lasting customer relationships and position yourself as a trusted advisor by understanding their business objectives, global audience strategy, and localization requirements.</li><li>Understand customers' goals for multilingual content delivery and tailor our products and services, including translation, subtitling, and dubbing, to drive measurable value.</li><li>Onboard customers to the 3Play platform, guiding them through localization workflows to accelerate value recognition.</li><li>Provide timely and proactive support to ensure customer satisfaction and retention, advising on best practices for internationalization, regional compliance, and culturally accurate content adaptation.</li><li>Input and manage content requests on the customer's behalf, aligning on language priorities, vendor/linguist selection, content schedules, and deliverables across multiple locales.</li><li>Partner with Sales to identify growth opportunities such as expanding into new languages, adding dubbing, or audio description.</li><li>Advocate for customers' needs within 3Play, translating feedback on localization quality, tooling, and workflows to Product and Development teams to enhance our offerings.</li><li>Maintain accurate records of customer interactions, localization specifications, language assets, issues, and resolutions within our CRM and internal systems.</li></ul><h2>About 3Play Media</h2>3Play Media is a technology company revolutionizing how people consume online media. Our premium accessibility and localization solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB.We are a mission-driven tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by leveraging AI and human expertise to deliver industry-leading recorded and live captioning, audio description, and end-to-end localization solutions to global media and entertainment, corporate, and education customers. Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company's success.This is a quota-carrying position.The expected base salary range for this role is $90,000 - $120,000

3Play Media

Customer Success Manager - Localization

Application Programming Interface (API)

Artificial Intelligence (AI)

Asset Management

Audio Description

Best Practices

Communication Skills

Content Delivery/Distribution

Content Management

Content Management Systems (CMS)

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Customer/Consumer Behavior

Data Sets

Database Extract Transform and Load (ETL)

Enterprise Applications

Entertainment and Media

Government

Higher Education

Internationalization

Linguistics

Localization

Machine Tool

Multilingual

Multimedia

Online Media

Partner Sales

Politics

Problem Solving Skills

Quality Assurance

Quality Metrics

REST (Representational State Transfer)

Regulatory Compliance

Revenue Growth

Sales Management

Sales Prospecting

Service-Oriented Architecture (fka Distributed Object Architecture)

Software Administration

Software as a Service (SaaS)

Time Management

Track Customer Issues

Translation Services

Vendor/Supplier Selection

Video Production

GreenHouseAPI

Piaggio Fast Forward participates in E-Verify, an electronic employment verification program operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA), to verify the employment eligibility of newly hired employees. Boston-based company Piaggio Fast Forward Inc. (PFF) was founded in 2015 by the Piaggio Group (the Italian manufacturer that created the iconic Vespa scooter).

Who We Are: Boston-based company Piaggio Fast Forward Inc. (PFF) was founded in 2015 by the Piaggio Group (the Italian manufacturer that created the iconic Vespa scooter). We are on a mission to build technology products that move the way that people move. In order to bring products to market today, PFF is solving the problem of robotic interaction with people in dynamically changing environments. We're innovators, neighbors and creators with a passion for local living and pushing the limits on urban and business transportation . We support a sustainable mobility ecology with healthy lifestyles, social connectivity and productive work environments available to all, regardless of age or abilities.The Role: We are hiring a Senior Robotics Engineer to join our multidisciplinary engineering team. The ideal candidate is an experienced engineer who is not only a strong team player but can also mentor colleagues. This is an on-site role with the expectations of 5 days a week in the Boston office. The Senior Robotics Engineer will have the opportunity to collaborate across teams while maintaining and building the systems that enable our robots. You will have a major impact on PFF products. This is an individual contributor role with in office requirements in Boston, reporting to the Director, Robotics Engineering. Requirements: <ul><li>Total of 4+ years of robot localization experience with a Bachelor's degree, 2+ with a Master's. The degree should be in Computer Science, Engineering or a related subject. </li><li>Proficiency with C/C++, Python.</li><li>Expertise designing and implementing localization algorithms, e.g. SLAM, particle filters, Kalman Filters, etc. </li><li>Experience working with a variety of robot sensors, e.g. lidar, stereo cameras, RGB cameras. </li><li>Strong Experience with Linux based embedded computers, Nvidia Jetson preferred. </li><li>Prior experience designing for commercial products is preferred.</li><li>Strong written and verbal communication skills. </li><li>Strong ability to work within a team environment. </li><li>Successful applicants will be asked to show proof that they can legally work in the U.S.</li></ul>Responsibilities:<ul><li>Develop, test, and maintain robot localization algorithms.</li><li>Collaborate with multidisciplinary teams to define, design, test, and create autonomous robots.</li><li>Clearly present and communicate plans and strategies for deliverables.</li><li>Properly document and test code. </li><li>Continually research, discover, evaluate, and implement new technologies and approaches.</li><li>Effectively use data to prove/disprove functionality.</li><li>Autonomously task manage and deliver in a timely manner</li></ul>We like you just the way you are.Diversity fuels our innovation. Inclusion, belonging, equity, and neurodiversity drives our best-in-class culture. We strive to create workplaces where everyone feels empowered to share ideas, grow at their own pace, and work together towards a shared vision while holding each other to a higher standard. For us, DEI&B is the only way forward.Employment Eligibility Verification Piaggio Fast Forward participates in E-Verify, an electronic employment verification program operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA), to verify the employment eligibility of newly hired employees. Piaggio Fast Forward is an E-Verify Employer, and as such, the company will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services (USCIS) website:<a href="https://www.e-verify.gov/" rel="nofollow"> https://www.e-verify.gov/</a>

Localization Jobs in Chelsea, MA

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Localization Jobs in Chelsea, MA

Customer Success Manager - Localization 3Play Media

Senior Robotics Engineer - Localization Piaggio Fast Forward

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