Director of Call Center Operations Mira HomeDirector of Call Center OperationsOrem, UtahYou will partner as a peer to our Director of Call Center Performance — while they focus on the production floor (Care, Loyalty, and Inside Sales), you will own everything that enables that floor to win: workforce management, hiring pipeline, training, quality assurance, digital care, and online brand. Your leadership will create the structure, clarity, and consistency that let every Specialist show up ready, every customer feel supported, and every team member grow into their full potential as part of the Mira Family.
Call Center Director MCI CareersCall Center DirectorWichita, KansasFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Administrative Director Healthcare Call Center University of MichiganAdministrative Director Healthcare Call CenterAnn Arbor, MIThe Director collaborates closely with Patient Access Services leadership, Capacity Management, ambulatory operations leaders, clinical departments, faculty leadership, information technology teams, and other stakeholders to support effective patient access operations across the ambulatory enterprise. The Director of the Ambulatory Care Contact Center provides operational leadership, oversight, and direction for a centralized ambulatory contact center supporting patient scheduling and access services across multiple clinical departments and specialties.
Sr. Director, Pharmacy - Prior Authorization & Call Center Blue Cross and Blue Shield AssociationSr. Director, Pharmacy - Prior Authorization & Call CenterRancho Cordova, CARequires a Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy in the U.S. Requires 12 years of prior experience in: a managed care health plan or pharmacy benefit management companies or other relevant settings; pharmacy prior authorization program and call center operations; developing and implementing strategic operational plans to optimize efficiency and cost outcomes. Collaborate cross-functionally with BSC Medical Directors, Appeals and Grievance and care management teams to share accountability for evidence-based decision-making, promote adherence to BSC coverage policies, facilitate care coordination and optimize customer experience.
NewHR Director of Call Center Operations CenterfieldHR Director of Call Center OperationsRemoteStrong subject-matter expertise in high-volume employee relations, structured workplace investigations, and multi-state wage-and-hour compliance for hourly teams. Centerfield is looking for an operational, high-velocity HR Director, Call Center Operations to lead people operations across our fast-paced, multi-site US call center network.
Call Center Site Director MCI CareersCall Center Site DirectorLas Cruces, New MexicoFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Sr. Director, Enterprise Call Center Support - (Hybrid in Holland, OH) VelocitymscSr. Director, Enterprise Call Center Support - (Hybrid in Holland, OH)Holland, OHWorking closely with executive leadership and cross-functional partners, this role will build a high-performing, technology-enabled Call Center organization capable of supporting business growth while delivering exceptional experiences to Velocity''s enterprise clients. The Senior Director will lead the evolution of Call Center operations through workforce optimization, intelligent automation, AI-enabled customer support tools, advanced analytics, and process improvement, while personally owning the executive relationship with Velocity''s largest enterprise accounts.
Director, Call Center Operations Unleashed BrandsDirector, Call Center OperationsThis leader oversees internal teams and outsourced call center partners, with accountability for service, sales and conversion performance, customer experience, workforce effectiveness, operating cost, and overall execution. The Director is expected to build strong leaders and teams, establish clear performance expectations, identify and address performance gaps, and continuously improve the processes, tools, and operating practices that drive call center results.
NewDirector of Patient Access (Call Center) Legacy Community Health ServicesDirector of Patient Access (Call Center)Houston, TXWhether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change-within ourselves, our teams, and the communities we serve. As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.
Call Center Collections Director MCI CareersCall Center Collections DirectorTampa, FloridaMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewDirector of Patient Access (Call Center) Legacy Community HealthDirector of Patient Access (Call Center)Houston, TXWhether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve. As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.
NewDirector Of Patient Access (Call Center) Legacy Community HealthDirector Of Patient Access (Call Center)Houston, TXWhether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change-within ourselves, our teams, and the communities we serve. As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.
Call Center Manager Bath Concepts Independent DealersCall Center ManagerLitchfield Park, AZFull timeOwn Appointment Quality: Make sure appointments are properly set, expectations are clearly established, and our Sales Representatives receive the best opportunities possible. Master the Metrics: Monitor KPIs, dialer activity, set rates, confirmation rates, appointment quality, sit rates and conversion trends.
Call Center Manager Landry's IncCall Center ManagerLaughlin, NVContributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive. Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Remote Agents, Lead Agents, Trainers and Supervisors.
Mountain Sales Call Center Manager Aspen Skiing Company, L.L.C.Mountain Sales Call Center ManagerBasalt, CO$64,500–$83,800 / yearPlease note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does.
Call Center & Contact Center Professionals Hire Resolve.comCall Center & Contact Center ProfessionalsConnecticutThis is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles). Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools).
Anesthesiologist - Full-Time | $577,500 | 1–2 Calls per Week with Post-Call Off | St. Mary Medical Center - Long Beach, CA Somnia, Inc.Anesthesiologist - Full-Time | $577,500 | 1–2 Calls per Week with Post-Call Off | St. Mary Medical Center - Long Beach, CALong Beach, CaliforniaFull timeAverage 7,388 cases + 1,055 births annually | general, ortho, urology, | hearts, heads, trauma, neuro, peds | + OB (100 deliveries a month) . Overview: Somnia Anesthesia | Beautiful coastal location | Full-spectrum anesthesia | Competitive pay & benefits - $577,500 | New Grads Welcomed!
NewSER Call Center Lead Agnt - 2229 Saginaw Chippewa Indian TribeSER Call Center Lead Agnt - 2229Mt Pleasant, MichiganAssist in training Call Center Agents on sale and up-selling techniques that meet guests needs, requests, and preferences while also ensuring the optimal use of hotel inventory. Contact with all levels of personnel professionally in order to communicate operational decisions and ensure that the call center department runs efficiently and portrays excellent service.
Call Center Manager Trump International Hotels Management LLCCall Center ManagerLas Vegas, NVThe Guest Engagement Manager ensures the highest level of quality to all customers; ensures enforcement of corporate policies and procedures; proper selling and use of sales techniques for Room, Dining and activities including training designed to enhance overall hotel and collection wide revenue. Oversees the training of all new hires in all job functions (all TH properties, PMS, Booking engine (guest facing and internal), Operations tool, room types, spa, golf, groups, etc.).
Call Center Operations Manager - Kingsport & Blountville, TN ADVANCED CALL CENTER TECHNOLOGIES, LLCCall Center Operations Manager - Kingsport & Blountville, TNBlountville, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Any non-essential functions are assumed to be included in "other related duties as assigned": Monitors associates real-time productivity to achieve production and revenue goals.