Acting as the primary liaison between business stakeholders, IT, Digital, Data & AI, Compliance, and external technology partners, you will be responsible for translating business needs into strategic technology roadmaps while accelerating the adoption of next-generation capabilities, including AI-enabled workflows, intelligent customer engagement, automation, and productivity-enhancing solutions. About This Role: As the Associate Director, CRM & Field Platforms, you will play a pivotal strategic role in shaping the future of Biogen's customer engagement ecosystem by leading the strategy, governance, evolution, and adoption of CRM and field technology platforms across the North America organization.