The manager is expected to spearhead strategic direction, strengthen governance and process controls, analyze performance trends, resolve escalated issues independently, and lead cross-functional stakeholder management with internal leadership, court personnel, service providers, collection partners, and other business partners to optimize recovery outcomes, procedural accuracy, scalability, and overall operational performance. Lead cross-functional collaboration with internal teams, business representatives, service providers, collection agencies, and legal resources to optimize recovery outcomes, remove barriers, and scale performance across B2B accounts, promotional programs, and high-value outstanding balances.