Communicate with requesters and email PMO on the status of projects from prep, in-progress and post-send confirmation Distribute performance reports summarizing results (e.g., open rates, click rates, bounces, unsubscribes, and other KPIs.)Lead email channel heath initiatives to improve the email programStrong team member with a positive attitude, willing to help partners and peers to get the job doneMinimum EducationBachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business disciplineMinimum ExperienceThree (3) years of experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product management, and technology supportMore advanced degrees may offset experience requirementsKnowledge, Skills, and Abilities Considered a Plus:4+ years in email marketing operations or productionPower-user experience in Salesforce Marketing Cloud (SFMC), Adobe AJO, Marketo or similar enterprise ESPsHands-on experience with modular creation tools like Stensul or KnakProficiency in HTML/CSS for email (knowing how to fix a broken table is a must) and familiarity with AMPScript or Liquid for personalizationAbility to interpret SQL-based audience segments and translate campaign analytics into actionable insightsDomicile Info: This position will be hybrid in Plano, TX, or Memphis, TN, and candidates must live within a 50-mile radius of either city. Build emails in Marketing Creation platforms (e.g., Stensul, Knak) or Email Marketing Platforms (e.g., Salesforce, Adobe) to support email deployments, including usage of content blocks, dynamic content, and personalizationConfigure data setup and deployment detailsTrain other requesters on how to use the Marketing Creation platform and templates; draft job aids to scale trainingConduct rigorous QA testing across various clients (Outlook, Gmail, iOS) using Litmus or Email on Acid to ensure pixel-perfect rendering.