Technology and Systems Coordination: Coordinate with IT and analyst teams on mail processing system integrations, equipment connectivity, vendor maintenance schedule and vendor data feeds Support implementation of mail tracking tools, equipment monitoring systems, and vendor performance dashboards The Ideal Candidate for This Role: Required Qualifications: Bachelor's Degree or equivalent experience required 5+ years of experience in Banking Operations, with specific experience in mail processing, lockbox operations, or vendor management Strong understanding of postal regulations, courier service requirements, and equipment maintenance protocols Vendor management experience with demonstrated ability to manage multiple service providers across different service categories Experience with mail processing operations, equipment maintenance scheduling, and service level management Knowledge of lockbox processing operations, mail handling procedures, and regulatory compliance requirements Desired Qualifications: Experience managing USPS relationships, express courier services, or equipment maintenance vendors Knowledge of mail processing systems, lockbox equipment, and performance optimization tools Consistent focus on operational excellence and challenging the status quo to improve efficiency Proven experience in handling multiple priorities and achieving desired outcomes in time-sensitive processing environments Excellent communication skills and ability to work efficiently with internal teams, vendors, and service partners Experience with contract negotiation, vendor performance management, and cost optimization initiatives Candidates must possess unrestricted work authorization and not require future sponsorship. Strategic Planning and Business Support: Support new client onboarding by providing expertise on mail processing requirements, courier service capabilities, and equipment capacity planning Work cross-functionally with Lockbox Operations, Branch Operations, and IT teams to achieve desired service outcomes Collaborate with Compliance and Audit teams to ensure vendor oversight meets regulatory requirements and postal regulations Assist mail services with business continuity planning and disaster recovery procedures Support capacity planning for peak processing periods and volume fluctuations 6.