Provide strategic guidance and thought leadership in all phases of CRM and specifically within Retail Identify and pursue opportunities to cross-sell and expand services within client organization Develop and maintain relationships at senior levels within client organization Account Leadership: Create and execute annual account plans Develop and implement programs & tactics aligned with strategic goals Oversee account service efforts and ensure high-quality work Proactively identify and pursue new business opportunities Manage account financials, including revenue, expenses, and profitability Project Management: Identify, initiate, and oversee project deliverables Ability to prioritize and manage multiple project simultaneously Ensure flawless project execution and delivery Effectively communicate client requests and project requirements to internal teams Manage project timelines, budgets, and resources with account services team Develop creative briefs and execution plans Monitor and evaluate project quality and client satisfaction Team Leadership: Lead, motivate, and mentor junior staff Provide guidance, support, and professional development opportunities Foster a positive and collaborative team environment Qualifications Qualifications Bachelor's degree in Marketing, Business, or a related field preferred. Company description A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients.