Wyandotte, MI30+ days ago
Key Responsibilities Maintenance Coordination & Issue Resolution Serve as the primary maintenance point of contact for an assigned property area Troubleshoot maintenance issues with guests via phone, text, email, and platform messaging Create, prioritize, manage, and close maintenance work orders with a focus on safety and guest experience Vendor & Contractor Management Obtain quotes and coordinate contractors and service providers Follow up with vendors, contractors, and property owners as needed Build and maintain strong working relationships with local vendors Documentation & Financial Tracking Document work orders clearly with detailed notes, dates, and times Track completed invoices for Accounts Payable and ensure work orders are closed accurately Property Oversight & Team Collaboration Coordinate a wide range of services (plumbing, HVAC, electrical, appliances, landscaping, snow removal, pest control, seasonal openings/closings) Perform lay-person property inspections and communicate findings with the cleaning coordinator Work cross-departmentally with maintenance, guest services, and owner services teams Required Qualifications Valid driver’s license and ability to travel both locally, and across the State of Michigan, using a company vehicle, with about 2-6 overnight stays/year. You will act as the primary maintenance contact for an assigned area of approximately 80 properties, working closely with the home office team, vendors, and occasionally visiting properties for quality control inspections.