1,028 Results for

Maintenance Mechanic Jobs in Massachusetts

Jobs

Customer Support Specialist, Tier 3 HoneyBook, Inc.

San Francisco, CA

Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors. The Support Specialist team (T3) is responsible for empowering T1 and T2 agents to successfully resolve member inquiries, and being members' advocate internally by partnering with cross-functional teams on high impact initiatives to elevate member experience.

13 days ago

Customer Support Talent Pool Amadeus

San Jose, CA

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. You will investigate and resolve incidents, answer product-related questions, and escalate complex issues when necessary, ensuring a high-quality customer experience and adherence to service levels.

30+ days ago

Director - Product / Customer Support Smart Energy Water

About UsThe Leading AI Platform Provider for Energy & Utilities Our ImpactTransforming Energy & Utilities with Connected Vertical AI Platform Delivering Intelligent, End-to-End Digital Experiences NewsroomExplore the Recent News, Accolades, Recognitions and Upcoming Events Thought LeadershipComing Straight from Industry Experts, We Break the Clutter for You with our Thought Leadership Content CareersWe are Looking for Skilled and Innovative Individuals to Help us Shape the Future PartnersNurturing Strategic Partnerships to Co-Innovate Best-fit Technology and Business Solutions for the Industry Our TeamDedicated to Driving Change, our Leadership Team Brings Deep Domain Expertise to Accelerate Utility Business Value. PowerUnlocking the Digital Value for Power Providers, Globally GasDigitally Transforming Operations for Gas Providers WaterCharting the Digital Transformation Journey for Water Providers Energy RetailerReimagining the Retail Energy Experiences with AI Platforms SolarAdvancing Solar Power with Powerful AI Platforms eMobilityDriving Innovation for Cities and Municipalities to Deliver a Connected, Intelligent Future Citizen ExperienceDriving Innovation for Cities and Municipalities to Deliver a Connected, Intelligent Future Communication ServicesBuilding Intelligent Experiences for Communication Service Providers.

30+ days ago

Remote Customer Support Specialist IbrokerPower Capital

Fremont, California

Remote

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services.

30+ days ago

Remote Customer Support Consultant Triptasticadventures

San Francisco, California

Remote

Our organization is continuing to grow our remote team and is looking for individuals who enjoy assisting clients while managing a variety of tasks. This opportunity is ideal for those who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team.

30+ days ago

Customer Support Representative - III NET2SOURCE INC

San Jose, CA

Attend office hours and respond to questions; escalate unresolved or complex issues to the ECM Core Team or TCM Team when needed. Review upcoming suppliers for each implementation wave and ensure necessary BOM summaries are extracted, classified, and accurately prepared.

30+ days ago

Customer Support Specialist | San Francisco Dcbel Inc

San Francisco, CA

Ensure exceptional customer satisfaction with accuracy and professionalism while responding to customer inquiries by phone, email, or live chat Understand the customer's house setup and diagnose configuration or product issues Client engagement - help customers manage their products; focus on each customer experience and make every interaction meaningful Meet Customer Support SLAs for response time by email, chat and telephone Level 1 Problem solving - assist customers through basic troubleshooting to get to resolution Level 2 coordination - When required, escalate internally to obtain remote level 2 support and/or on-site field support Update our internal CRM and knowledge base with information about customer discussions and any technical issues and resolution Monitor customer complaints across all channels and proactively reach out to resolve them Gather customer feedback and share it with our internal teams Provide timely and accurate information in response to order status and service knowledge requests Provide timely feedback to the company regarding service failures or customer concerns Partner with the Sales and Field Operations teams to meet and exceed customer service expectations Fill gaps in customer profiles by asking questions, building rapport and engaging with each inquiry. Exceptional interpersonal and communication skills - written and oral Strong active listening skills with the ability to engage with the customer Ability to easily build rapport and foster positive relationships with both customers and team members Professional and courteous telephone manner Must be self-motivated and able to work with minimal supervision Ability to multi-task by navigating various systems while communicating with customers Ability to ensure customer issues are handled appropriately, escalating when necessary Familiarity with help desk software (asset) Must be fluent in English and Spanish in all verbal and written communication.

6 days ago

Customer Support Lead Cardless

San Francisco, CA

$120,000–$160,000 / year

You'll handle our most complex cases: disputes with compliance implications, fraud scenarios that require cross-functional coordination, and edge cases that don't fit any existing playbook. We're headquartered in San Francisco, and have raised about $150M in equity funding from top venture capital firms including Spark Capital, American Express, Activant Capital, and more.

30+ days ago

Customer Support Engineer Vapi

San Francisco, California

Drawn to AI-Native, Not Just Curious: You want hands-on reps with prompt engineering, structured outputs, and the tradeoffs of optimizing for voice latency - these sound like the interesting problems to you, not the intimidating ones. High-Ownership Support Veteran: 4-5+ years in a senior technical support, solutions engineering, or TAM-style role, ideally supporting enterprise accounts against real commercial SLAs.

29 days ago

Senior Manager, Customer Support Crusoe

San Francisco, California

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. As a Senior Manager, Customer Support, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology.

30+ days ago

Customer Support Engineering Manager Crusoe

San Francisco, California

$155,000–$185,000 / year

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. As a Customer Support Engineering Manager, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology.

30+ days ago

Customer Support Manager - Risk Mercury Technologies Inc

San Francisco, CA

$115,400–$129,800 / year

Program Expansion: Grow and scale newer programs like proactive outreach (reaching users before a Risk request becomes a blocker) and VIP/managed support for high-touch customers, defining the playbooks, staffing, and success metrics for each. Beyond your own team, you'll help run a growing Risk Support operation: scoping and executing our BPO partnership strategy for Risk Support, and expanding newer programs like proactive outreach and VIP/managed support.

7 days ago

Customer Support Engineer Automation - San Jose CA AMADA HOLDINGS CO., LTD. (Inactive)

San Jose, CA

ESSENTIAL FUNCTIONS: Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks. Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.

26 days ago

Customer Support Specialist - Risk Mercury Technologies Inc

San Francisco, CA

$58,900–$71,600 / year

You'll collaborate with multiple Risk teams at Mercury, including AML, Fraud, ODD, Onboarding, Sanctions, and Risk UX, to provide clear, thoughtful, and accurate support to customers impacted by risk-related decisions or processes. Your work is operational in nature, focused on handling inbound customer communications, managing requests efficiently, and ensuring that our customers have an excellent experience even in sensitive or complex situations.

14 days ago

Vice President, Global Customer Experience & AI-Powered Support Zendesk Inc

San Francisco, CA

$289,000–$433,000 / year

You will build and govern a global, AI-orchestrated support model that combines intelligent automation, expert human support, knowledge operations, and premium services to deliver exceptional customer outcomes, improve retention, and establish Zendesk as the industry benchmark for AI-native CX. Scope: Global leadership across AI-Powered Resolution, Human-Assisted Technical Support, Premier Technical Support, Knowledge Operations, and the Zendesk on Zendesk Center of Excellence.

24 days ago

Customer Support Manager (Licensed) AACI Group

Walnut Creek, California

The role combines hands-on production with the opportunity to leverage AI-native tools developed across AACI Group to improve speed, accuracy, and outcomes, and is ideal for someone excited to build, influence, and grow with a modern, advisory-driven agency from day one. You will be on the ground floor helping define how we sell, place, and advise clients in some of the most challenging insurance markets, working closely with leadership to shape sales processes, underwriting workflows, and client experience.

30+ days ago

Product Expert, Customer Support (San Francisco, CA) Omni

San Francisco, California

As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. Headquartered in San Francisco with hubs in EMEA and APAC, Omni has raised $97M from top-tier investors including Google Ventures, Snowflake, Databricks, ICONIQ and more.

30+ days ago

Customer Support Specialist Air Apps

San Francisco, California

As a Customer Support Specialist, you will act as the voice of Air Apps for our global customer base, ensuring a high-quality and consistent user experience across our iOS applications. They will work in a fast-paced environment, collaborating closely with engineering and marketing teams to report issues, share insights, and contribute to continuous product improvement.

30+ days ago

Customer Service Representative - CSR -Mountain View Veterinary Hospital Lakefield Veterinary Group

Mountain View, Washington

$18–$22 / hour

Education :• High School Diploma or GED required• Professional Licenses/Certifications: None• Experience:• 1+ years experience in retail sales or customer service preferred• Experience in a medical facility desired• Knowledge, Skills and Ability:• Ability to provide effective customer service principles• Basic knowledge of medical terminology• Basic proficiency with a variety of computer programs including Microsoft Office Suite• Basic written, verbal, and active listening communication skills• Strong customer relations and interpersonal skills• Exercises tact and diplomacy in dealing with sensitive issues and situations• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions• Strong organizational and time management skills• Effectively and quickly responds to requests in a proactive manner• Strong attention to detail and high level of accuracy. • Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service,• and Fun• Maintain knowledge of the services the hospital provides and utilizes the information to• promote the hospital’s services and products to existing and prospective customers• Welcome clients and pets, ensuring that they are comfortable in the hospital, and• educating the clients about preventative care and pet health needs• Assist incoming clients.

6 days ago

International Customer-Proximate Technical Support Glint Tech Solutions

Sunnyvale, California

We are seeking an experienced Technical Services / Cloud Solutions Engineer to provide customer-facing technical support, cloud architecture guidance, service assurance, and business stability solutions for enterprise customers. This role will work closely with customers, support engineers, solution architects, and internal technical teams to ensure successful cloud adoption, workload migration, issue resolution, and long-term customer satisfaction.

30+ days ago

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Maintenance Mechanic Jobs in Massachusetts

Customer Support Specialist, Tier 3 HoneyBook, Inc.

Customer Support Talent Pool Amadeus

Director - Product / Customer Support Smart Energy Water

Remote Customer Support Specialist IbrokerPower Capital

Remote Customer Support Consultant Triptasticadventures

Customer Support Representative - III NET2SOURCE INC

Customer Support Specialist | San Francisco Dcbel Inc

Customer Support Lead Cardless

Customer Support Engineer Vapi

Senior Manager, Customer Support Crusoe

Customer Support Engineering Manager Crusoe

Customer Support Manager - Risk Mercury Technologies Inc

Customer Support Engineer Automation - San Jose CA AMADA HOLDINGS CO., LTD. (Inactive)

Customer Support Specialist - Risk Mercury Technologies Inc

Vice President, Global Customer Experience & AI-Powered Support Zendesk Inc

Customer Support Manager (Licensed) AACI Group

Product Expert, Customer Support (San Francisco, CA) Omni

Customer Support Specialist Air Apps

Customer Service Representative - CSR -Mountain View Veterinary Hospital Lakefield Veterinary Group

International Customer-Proximate Technical Support Glint Tech Solutions

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