Must exhibit the ability and desire to troubleshoot issues, have excellent written and verbal communication skills and outstanding customer service skills, demonstrate exemplary organizational and critical thinking skills, be timely and responsive to deadlines and adept at juggling multiple tasks simultaneously, know how to work independently and as part of a team, and must have a great attitude. Experience in UPenn research and financial systems preferred (PennERA, ERS, HS-ERA, RIS, PHS-FITS, BEN Financials, Markview/BEN, Business Objects/Data Warehouse, Concur, SharePoint, Secure Share, Workday@Penn, etc.).