What You Will Do* Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences* Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency* Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results* Manage selling support, including the stockroom, signing, equipment, and merchandising* Support other operational areas such as OMNI, Style, and Asset Protection* Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover* Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas* Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues* Work a flexible retail schedule, including days, evenings, holidays, and weekends* Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities* In addition to the essential duties mentioned above, other duties may be assignedSkills You Will NeedLeadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic teamCustomer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floorSales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiencyAnalytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategiesOperational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandisingCross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset ProtectionTalent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talentConflict Resolution: Effective in addressing complaints and resolving problems with colleaguesCommunication Skills: Consistently clear and effective communicator, writer, and presenterTechnical Proficiency: Strong skills in Microsoft suite, computers, and handheld devicesWho You Are* Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.* Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.