What We’re Looking For 3–6+ years experience in Customer Experience, Customer Success, Operations, or a related role in B2B SaaS Strong understanding of SaaS customer lifecycles, onboarding, retention, and renewals Experience working cross-functionally with Product, Engineering, Support, and Go-To-Market teams Data-driven mindset with the ability to turn insights into action Excellent communication and stakeholder management skills Nice to Have Experience building or scaling CX programs in a fast-growing SaaS company Familiarity with tools like Zendesk, Intercom, Gainsight, HubSpot, Amplitude, or similar Experience with customer journey mapping and service design Background in UX research or product operations . Why Join Us High-impact role with visibility across the company Opportunity to shape how customers experience a growing SaaS platform Collaborative, product-driven culture Competitive compensation and benefits We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.