Please find the candidate within lowest market competitive rate Max: $ Mark up % (if any) Duration of the project Project Start Date Nov. 13, 2026 Project End Date 3-year initial term, with renewal options Due date for Resume submission 10/15/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Role summary: Owns WWC's supplemental 24/7 help desk for students, faculty and staff, covering about 3,300 3,400 tickets a year plus unlogged password resets. " Build the knowledge base and runbooks for Tier-1 support: password resets and account unlocks, MFA and Entra ID self-service password reset, Canvas and Colleague Self-Service login and access, Microsoft 365 apps, Wi-Fi and network access, and remote support.