You'll wear a few hats that will require a level of experience: The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. Active Listening, Business Case Analyses, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Quality Management, Relationship Management.