Ability to build alliances and lead: demonstrates honesty, integrity, and follow-through on commitments, anticipates internal/external customer needs and meets expectations, strives for collaboration, supports others and team results, ability to manage different perspectives and find win-win solutions. Develops and directs a case management model and method, in collaboration with the medical staff, which facilitates and supports the physicians' management of their patients through the healthcare system to assure cost effective use of resources and achieve quality outcomes.