Comprehensive knowledge of revenue cycle workflow including practice / department access and data capture of internal workflow processes and vendor support to prioritize financially risky cases in advance of service dates to appropriately assess and administer options resulting in financial clearance including: full collection, payment plans, loans, state coverage, financial assistance, etc. This position is dedicated to customer support and financial counseling activities within Revenue Cycle department working with the patient to provide excellent service related to identifying and collecting prior to service, cost for care, prior balances and providing financial options, support and guidance to patients/ families/ representatives as well as UH agencies for both hospital and physician accounts.