OTHER

FEED

UNKNOWN

Overview:
Join our team at BrightView Health as a Medical Assistant and contribute to providing high-quality patient care by following established treatment program policies and procedures. As a Medical Assistant, you will adhere to current medical standards and practices while utilizing your medical skills for planning, assessment, intervention, and evaluation of patient needs. Additionally, you will be responsible for performing laboratory procedures in accordance with best practices, all under appropriate supervision.

Responsibilities:
<ul><li>PATIENT CARE:<ul><li>Complete patient vital signs, TB testing, and blood draws.</li><li>Facilitate timely and efficient patient flow for the duration of their visit.</li><li>Perform administrative duties to support patient flow as assigned.</li><li>Prepare specimens for shipping.</li><li>Maintain appropriate inventory of laboratory supplies and a sanitary, organized work environment.</li><li>Provide input on overall treatment philosophy, treatment services, and patient care.</li></ul></li><li>COORDINATION AND COMMUNICATION:<ul><li>Communicate with various teams regarding patient appointments.</li><li>Attend required meetings/huddles and collaboration within center team.</li><li>Consult team members on lab testing, results, and patient issues.</li></ul></li><li>DOCUMENTATION AND COMPLIANCE:<ul><li>Ensure timely and accurate collection of laboratory specimens consistent with federal and state regulations.</li><li>Timely review, posting, and dissemination of laboratory results.</li><li>Complete timely and comprehensive documentation into the Electronic Medical Records (EMR).</li><li>Maintain new and existing patient accounts, including insurance and billing information.</li></ul></li></ul> KNOWLEDGE SKILLS, AND ABILITIES<ul><li>Excellent verbal and written communication skills</li><li>Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients</li><li>Competent at working with a diverse population of colleagues and patients</li><li>Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency</li><li>Team-player, able to work collaboratively in a multidisciplinary healthcare environment</li><li>Adaptable and agile within a dynamic work environment</li><li>Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred</li><li>Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements</li><li>Familiarity with HIPAA and 42-CFR Part 2 desired.</li><li>Prior experience with harm reduction a plus. </li></ul>

Qualifications:
 <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335551500":2050429,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">EXPERIENCE </li><li style="margin: 0px 0px 0px 72px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2">2+ years of prior medical assistant experience preferred. </li><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335551500":2050429,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">EDUCATION: </li><li style="margin: 0px 0px 0px 72px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="2">High School Diploma or equivalent </li></ul> BRIGHTVIEW HEALTH BENEFITS AND PERKS: <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">PTO (Paid Time Off) </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Immediately vested and eligible in 401k program with employer match.  </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Company sponsored ongoing training and certification opportunities. </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1">Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1">Tuition Reimbursement after 1 year in related field   </li></ul>We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development. <span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

BrightView LLC

Medical Assistant

Administrative Skills

Best Practices

Billing

Clinical Assessment

Code of Federal Regulations

Communication Skills

Communication Systems

Consulting

Documentation

Electronic Medical Records

Federal Laws and Regulations

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

High School Diploma

Insurance

Inventory Management

Laboratory Techniques

Laboratory Testing

Medical Assistance

Medical Billing

Medical Protocols

Microsoft Office

Microsoft Outlook

Microsoft Word

Needs Assessment

Organizational Skills

Patient Assessment

Patient Care

Philosophy

Phlebotomy

Policy Development

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Regulatory Compliance

Regulatory Requirements

Sample/Specimen Processing

Specimen Collection

Specimens/Samples

State Laws and Regulations

Team Player

Time Management

Tuition Reimbursement

Writing Skills

[AW]-iCims

We are currently seeking a meticulous and experienced Home Health Biller with 1-3 years of medical billing experience to ensure accurate and timely billing processes. The ideal candidate will possess excellent math skills, extreme attention to detail, and the ability to manage billing operations efficiently.

Location: Girard, OhioPosition: Home Health BillerWindsor Home Health is a leading home health care provider committed to delivering exceptional care and support to our patients. We are currently seeking a meticulous and experienced Home Health Biller with 1-3 years of medical billing experience to ensure accurate and timely billing processes. The ideal candidate will possess excellent math skills, extreme attention to detail, and the ability to manage billing operations efficiently.Key Responsibilities:<ul><li>Process and submit accurate home health billing claims to insurance companies</li><li>Review and verify patient insurance information and eligibility</li><li>Resolve billing discrepancies and follow up on unpaid claims</li><li>Maintain accurate records of billing activities and patient accounts</li><li>Collaborate with the finance and clinical teams to ensure accurate billing and coding</li><li>Stay updated on billing regulations and compliance requirements</li></ul>Qualifications:<ul><li>1-3 years of medical billing experience, preferably in home health care</li><li>Strong attention to detail and accuracy</li><li>Excellent math and analytical skills</li><li>Proficiency in medical billing software and electronic health records (EHR) systems</li><li>Knowledge of Medicare, Medicaid, and insurance billing regulations</li><li>Strong communication and interpersonal skills</li><li>Ability to work independently and manage time effectively</li></ul>Benefits:<ul><li>Competitive salary</li><li>Supportive leadership</li><li>Opportunities for professional development</li><li>Collaborative work environment</li><li>Work-life balance with generous paid time-off (20 days in one year!) employee wellness and mental health programs</li><li>Referral bonuses</li><li>The chance to make a meaningful impact on the lives of patients and their families at home, where they are most comfortable</li></ul>How to Apply: If you are a detail-oriented and experienced Home Health Biller ready to contribute to our dedicated team, we want to hear from you! Apply now!Join us in shaping the future of home health care in Girard, OH. Together, we can make a difference!Windsor Home Health complies with Title VII of the Civil Rights Act of 1964, the Rehabilitation Act of 1973, the Genetic Information Nondiscrimination Act, the Americans with Disabilities Act (ADA) and other applicable EEOC considerations, reasonable accommodations may be requested and will be reviewed and considered.<h3 style="text-align:center"></h3>

Windsor Home Health

Home Health Biller PRN

Analysis Skills

Billing Records

Billing Software

Detail Oriented

Finance

Healthcare Providers

Healthcare Software

Home Care

Insurance Claims

Insurance Regulations

Interpersonal Skills

Leadership

Mathematics

Medicaid

Medical Coding

Medical Record System

Medical Records

Medicare

Operations Management

Reconciliation

Record Keeping

Talent Acquisition

Completes drawing drafting tasks including Panel Layout, Power Distribution, I/O Connections, Field Termination Details, Location and Cable Pull Details, HVAC Flow Diagrams, Controls P&IDs, Network Architectures, and Bill of Materials. Overview: A CAD Technician is tasked with utilizing CAD software to prepare control drawings, as well as overseeing quality assurance and validation of control panels.

YEAR

Overview:
A CAD Technician is tasked with utilizing CAD software to prepare control drawings, as well as overseeing quality assurance and validation of control panels. The technician collaborates with electrical designers and engineers to deliver comprehensive and accurate drawing sets for assigned projects.

Responsibilities:
General Characteristics<ul><li>Completes drawings thoroughly and accurately.</li><li>Self-checking of all work for accuracy Continuous improvement in acquiring skills for using software tools developed at RoviSys</li><li>Ability to recognize and offer suggestions for continued improvement within the CAD Team for Efficiency and Accuracy</li></ul>Technical Skills<ul><li>Completes drawing drafting tasks including Panel Layout, Power Distribution, I/O Connections, Field Termination Details, Location and Cable Pull Details, HVAC Flow Diagrams, Controls P&IDs, Network Architectures, and Bill of Materials.</li><li>Prepare all drawings to conform to customers’ and RoviSys’ standards and specifications.</li><li>Provide technical support during panel fabrication</li><li>Conduct inspections of finished control enclosures at panel fabrication shops.</li><li>Conduct a field inspection of the control panel and instrumentation to verify accuracy prior to finalizing the drawing revision.</li></ul>Design Collaboration<ul><li>Engaging with both the designer and engineer throughout their design phase through structured meeting formats.</li><li>Support engineers and field technicians during commissioning and testing phases of the project</li></ul>

Qualifications:
<ul><li>Associates degree, Equivalent Trade school Degree, or CAD software Experience.</li><li>Knowledgeable in electrical CAD software programs (AutoCAD Electrical, EPLAN, SolidWorks Electrical, etc.)</li><li>General knowledge of electrical circuitry, NFPA, NEC, and/or IEC codes</li></ul>

Compensation & Benefits Highlights:
<ul style="list-style-type:disc"><li>Competitive Base Salary: $40,000–$50,000, depending on experience </li><li>Performance Bonuses: Bonus structure designed to reward results </li><li>Travel Perks: Travel incentives + per-diem packages for field assignments </li><li>Full Benefits Package: Medical, dental, and vision coverage </li><li>Retirement Ready: 401(k) with company match </li><li>Time Off: Generous PTO which includes vacation, holidays, and unlimited personal time </li><li>Grow With Us: Ongoing training, certifications, and professional development support </li></ul>

RoviSys Building Technologies

CAD Technician

AutoCAD

Bill of Materials (BOM)

CAD (Computer-Aided Design) Software

CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)

Commissioning

Continuous Improvement

Electrical Design

Electrical Engineering

Electricity

HVAC

Input/Output

Instrumentation

International Electro-Technical Commission (IEC)

Maintenance - Electrical

National Electrical Code

National Fire Protection Association (NFPA)

Network Architecture/Engineering

On Site Support

Quality Assurance

Quality Management

Software Development

SolidWorks

Technical Support

Technical/Engineering Design

Testing

Overview:
Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

Responsibilities:
<ul><li>ADMINISTRATIVE DUTIES:<ul><li>Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.</li><li>Schedule and confirm patient appointments.</li><li>Collect point of service payments, including patient copays and other forms of patient financial responsibility.</li></ul></li><li>COORDINATION AND COMMUNICATION:<ul><li>Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.</li><li>Attend required meetings/huddles and collaboration within clinic team.</li></ul></li><li>DOCUMENTATION AND COMPLIANCE:<ul><li>Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.</li><li>Familiarity with HIPAA and 42-CFR part 2 desired.</li></ul></li></ul> KNOWLEDGE SKILLS, AND ABILITIES<ul><li>Excellent verbal and written communication skills</li><li>Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.</li><li>Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients</li><li>Competent at working with a diverse population of colleagues and patients</li><li>Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency</li><li>Team-player, able to work collaboratively in a multidisciplinary healthcare environment</li><li>Adaptable and agile within a dynamic work environment</li><li>Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred</li><li>Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements</li></ul>

Qualifications:
<ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335551500":2050429,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="9" data-aria-level="1">EXPERIENCE </li><li style="margin: 0px 0px 0px 72px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="10" data-aria-level="2">2+ years of prior front desk experience preferred. </li><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335551500":2050429,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="11" data-aria-level="1">EDUCATION: </li><li style="margin: 0px 0px 0px 72px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="12" data-aria-level="2">High School Diploma or equivalent </li></ul> BRIGHTVIEW HEALTH BENEFITS AND PERKS: <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">PTO (Paid Time Off) </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Immediately vested and eligible in 401k program with employer match.  </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Company sponsored ongoing training and certification opportunities. </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1">Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. </li><li style="margin: 0px 0px 0px 48px; padding: 0px; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1">Tuition Reimbursement after 1 year in related field   </li></ul>We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development. <span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

Patient Services Representative

Co-Payments

Customer Support/Service

Financial Management

Health Plan

Patient Follow-up

ADAPTED_NOW

Comprehensive knowledge of revenue cycle workflow including practice / department access and data capture of internal workflow processes and vendor support to prioritize financially risky cases in advance of service dates to appropriately assess and administer options resulting in financial clearance including: full collection, payment plans, loans, state coverage, financial assistance, etc. This position is dedicated to customer support and financial counseling activities within Revenue Cycle department working with the patient to provide excellent service related to identifying and collecting prior to service, cost for care, prior balances and providing financial options, support and guidance to patients/ families/ representatives as well as UH agencies for both hospital and physician accounts.

<div><div id="requisitionDescriptionInterface.ID1402.row1" title="">Financial Counselor Hybrid - (250008SU)</div><div id="requisitionDescriptionInterface.ID1448.row1" title=""><div id="requisitionDescriptionInterface.ID1464.row1" title=""><h2>Description</h2></div> A Brief Overview This position is dedicated to customer support and financial counseling activities within Revenue Cycle department working with the patient to provide excellent service related to identifying and collecting prior to service, cost for care, prior balances and providing financial options, support and guidance to patients/ families/ representatives as well as UH agencies for both hospital and physician accounts. The role provides advanced communication and collection on financially risky scheduled patients.The FC possesses strong understanding of medical service coverage and associated 3rd party, governmental and internal policies and options to best serve the patient for patient services provided in the hospital and/or physician setting including appropriate collection, service support practices that aligns with price transparency, consumerism, up to date industry regulations UH requirements for advance notice and collection of elective services. This role is a patient /family/ customer facing resource responsible to creating exceptional patient experience by providing easy, convenient and personalized service designed to fully resolve and financially clear patients for service. The F/C will remain current with service, policies, and options to best serve the patient.Comprehensive knowledge of revenue cycle workflow including practice / department access and data capture of internal workflow processes and vendor support to prioritize financially risky cases in advance of service dates to appropriately assess and administer options resulting in financial clearance including: full collection, payment plans, loans, state coverage, financial assistance, etc. Understands how to access options to help the patient meet future and prior unpaid financial obligation. Works with internal and external departments and services in a timely manner. Communicates and documents patient status and escalates and supports the Escalation process, in accordance with organizational policies and procedures patients not cleared for additional decision making. Works closely with the customer, clinical department and revenue cycle stakeholders to assure status and resolution as appropriate. The role also supports account review and resolution performed using work lists and correspondence received by the department. Is proficient with internal and external applications and solutions to provide high quality and timely service.The FC supports department and leadership with performing department projects, financial counseling support, review and resolve departmental reports/work lists as well as other departmental duties as assigned. They work in partnership with Corporate Pre-Certification and Operations staff supporting patient quotes, collections, payment options, plans and financial assistance. F/C will understand how to quickly analyze and understand how to resolve accounts related to insurance, as well as patient amounts due including patient benefits for balance after insurance in a timely and accurate manner. Comprehensive knowledge of UH entity collection and financial assistance policies required in order to support questions/inquiries from under/uninsured patients. Works harmoniously with staff and teams as appropriateThe position works closely with patients/families, staff and leadership to coordinate support for payment plans to ensure accounts are resolved and collected in a timely manner. Works closely with revenue cycle department leadership and staff as well as other corporate and operations department staff where research and hand offs are necessary to resolve cases accordingly. Creates positive relationships as a credible resource supporting patient loyalty.The FC fully understands customer service key performance indicators and works to consistently achieve these metrics including patient satisfaction through survey submission, productivity and department collections.This role encounters Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.What You Will Do <ul><li>Provides excellent service and timely support. Performs assessment and collections activity on pre-service scheduled cases to resolve future and previous financial risk or escalate for appropriate review and approval in a timely manner (75%) • Generate patient estimation of services as applicable and collect the specific deposit amount as outlined in UH policy • Monitor, prioritize, collect and resolve self-pay accounts in accordance with standard operating procedures • Assist patients with payment plan arrangements including collecting initial down payment as part of the process by following established departmental policy • Monitor and work Financial Counselor worklist for respective locations and validates against the Encounter Prep Worklist to ensure all scheduled patients have been financially cleared • Escalate financially risky accounts through designated escalation team for appropriate clinical and financial assessments • Process payments by phone via electronic check, credit card, hard copy, payment database or any other approved means • Identifies other options to resolve financial obligation that results in financial clearance. • Continues to learn about industry leading practice to share and adopt as appropriate with leadership</li><li>Informs patients and executes financial assistance opportunities (15%) • Understand, explain, execute and help determine eligibility for hospital financial assistance programs • Coordinates with agencies and other departmental vendors as appropriate to ensure eligibility for possible insurance coverage or government programs has been thoroughly reviewed and pursued • Works with internal and external resources as appropriate to support the patient with their education and understanding of coverage and/or payment options</li><li>Coordinates customer service support for patients inquiring about their account (10%) • Identify patient or customer needs, clarify information, research and analyze issues, and provide solutions and/or appropriate alternatives • Conduct a warm transfer to the Customer Service department via phone or email of the patient’s inquiries providing necessary details to ensure a positive patient experience • Escalates as appropriate directly to the Customer Service Escalation Team for sensitive patient inquiries requiring immediate attention</li><li>Other patient facing and customer support expectations • Maintains patient and physician confidentiality and professionalism in accordance with departmental and HIPPA guidelines at all times • Consistently communicates issues and helps to review and implement people, process and technology improvements as appropriate • Complies with training requirements related to process and solutions available to support workflow • Assists in the analysis of claims resolution and provides feedback to management to put in place solutions and process improvements • Assists in the development of new procedures/process with a focus on improvement in quality and quantity of work performed • Assists in the establishment of performance goals, monitors compliance</li></ul>Additional Responsibilities <ul><li>Performs other duties as assigned.</li><li>Complies with all policies and standards.</li><li>For specific duties and responsibilities, refer to documentation provided by the department during orientation.</li><li>Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.</li></ul> </div><div id="requisitionDescriptionInterface.ID1506.row1" title=""><div id="requisitionDescriptionInterface.ID1522.row1" title=""><h2>Qualifications</h2></div> Education <ul><li>High School Equivalent / GED (Required)</li><li style="list-style:none"/></ul>Work Experience <ul><li>5+ years experience in revenue cycle or healthcare related field (Required) and</li><li style="list-style:none"/><li>1+ years direct Revenue Cycle Customer or Service Department, collection agency or sales experience (Preferred) and</li><li style="list-style:none"/><li>Experience with medical billing software (Required)</li><li style="list-style:none"/></ul>Knowledge, Skills, & Abilities <ul><li>Knowledge of managed care insurance requirements is essential (Required proficiency)</li><li style="list-style:none"/><li>Investigative/ research skills to identify financial options for patients. (Required proficiency)</li><li style="list-style:none"/><li>Exceptional written and verbal communication skills (Required proficiency)</li><li style="list-style:none"/><li>Proficient with digital systems, applications and workflow. (Required proficiency)</li><li style="list-style:none"/><li>Advanced knowledge of medical billing and claims terminology and workflow processing. (Required proficiency)</li><li style="list-style:none"/><li>Consistently demonstrates advanced analytical and problem solving skills. (Required proficiency)</li><li style="list-style:none"/><li>Exceptional client service, communication, and relationship building skills. (Required proficiency)</li><li style="list-style:none"/><li>Advanced knowledge of claim submission (UB04/HCFA 1500) and third party payers. (Required proficiency)</li><li style="list-style:none"/><li>Self-motivated, works independently and consistently demonstrates the ability to perform with little to no supervision in a fast-paced environment. (Required proficiency)</li><li style="list-style:none"/><li>Demonstrated proficiency with PCs, with HIS systems as well as Microsoft software Microsoft Office suite (including Word, Excel and Outlook), and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency)</li><li style="list-style:none"/></ul>Licenses and Certifications <ul><li>Certified Healthcare Access Associate (CHAA) (Preferred)</li><li style="list-style:none"/></ul>Physical Demands <ul><li>Standing Occasionally</li><li style="list-style:none"/><li>Walking Occasionally</li><li style="list-style:none"/><li>Sitting Constantly</li><li style="list-style:none"/><li>Lifting Rarely up to 20 lbs</li><li style="list-style:none"/><li>Carrying Rarely up to 20 lbs</li><li style="list-style:none"/><li>Pushing Rarely up to 20 lbs</li><li style="list-style:none"/><li>Pulling Rarely up to 20 lbs</li><li style="list-style:none"/><li>Climbing Rarely up to 20 lbs</li><li style="list-style:none"/><li>Balancing Rarely</li><li style="list-style:none"/><li>Stooping Rarely</li><li style="list-style:none"/><li>Kneeling Rarely</li><li style="list-style:none"/><li>Crouching Rarely</li><li style="list-style:none"/><li>Crawling Rarely</li><li style="list-style:none"/><li>Reaching Rarely</li><li style="list-style:none"/><li>Handling Occasionally</li><li style="list-style:none"/><li>Grasping Occasionally</li><li style="list-style:none"/><li>Feeling Rarely</li><li style="list-style:none"/><li>Talking Constantly</li><li style="list-style:none"/><li>Hearing Constantly</li><li style="list-style:none"/><li>Repetitive Motions Frequently</li><li style="list-style:none"/><li>Eye/Hand/Foot Coordination Frequently</li><li style="list-style:none"/></ul>Travel Requirements <ul><li>10%</li><li style="list-style:none"/></ul> </div><div id="requisitionDescriptionInterface.ID1564.row1" title=""><h2>Primary Location</h2>: United States-Ohio-Ravenna</div><div id="requisitionDescriptionInterface.ID1614"></div><div id="requisitionDescriptionInterface.ID1664.row1" title=""><h2>Work Locations</h2>: <div>6847 N Chestnut St </div><div>6847 N Chestnut St </div><div> Ravenna 44266</div></div><div id="requisitionDescriptionInterface.ID1776.row1" title=""><h2>Job</h2>: Administrative Support</div><div id="requisitionDescriptionInterface.ID1826.row1" title=""><h2>Organization</h2>: UHHS_Care_Connections</div><div id="requisitionDescriptionInterface.ID1876.row1" title=""><h2>Schedule</h2>: Full-time</div><div id="requisitionDescriptionInterface.ID1926.row1" title=""><h2>Employee Status</h2>: Regular  -  ShiftDays</div><div id="requisitionDescriptionInterface.ID2026.row1" title=""><h2>Job Type</h2>: Standard</div><div id="requisitionDescriptionInterface.ID2076.row1" title=""><h2>Job Level</h2>: Professional</div><div id="requisitionDescriptionInterface.ID2126.row1" title=""><h2>Travel</h2>: No</div><div id="requisitionDescriptionInterface.ID2176.row1" title="">Remote Work: Hybrid</div><div id="requisitionDescriptionInterface.ID2218.row1" title=""><h2>Job Posting</h2>: Sep 23, 2025, 4:18:50 PM</div></div>

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