New Orleans, LA17 days ago
It is the duty and responsibility of the Patient Care Coordinator to: • welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures; • schedule appointments and direct walk-in patients and emergencies as per established policies and procedures; • train and use a Practice Management system once enabled; • answer all incoming calls and route them to the appropriate staff; • turns on/off after hours call service; • register all patients per registration protocols and collect all documentation; • generate route slips for each patient, and assure that all services provided have been checked out properly; • review and verify patient coverage of insurance or other agencies and computes the charges to be paid by the patients; • utilize sliding fee scale as directed; • bill third parties when applicable using current ICD and CPT codes; • reconcile bills monthly; • prepare for accounting; • collect deposits or co-pays/deductible prior to the patient being seen by the provider per established policies and procedures; • inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected; • work closely with medical and nursing staff to assure smooth patient flow and cut down on waiting time; • work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up; • call and remind patient of his/her appointment; • follow-up on “no show” patients per protocol; • communicate patient’s problem/complaint to the office manager or his/her designee; • data entry into grant required documentation as instructed, routine utilization of EHR system; • run requisitions on internal bills for the clinic according to practice and procedure; • take inventory and monitor use of office supplies and reordering as needed; • complete on-line/paper Medicaid applications for patients; • participate on QA and QI initiatives within the setting as directed; and . Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them and proceed with billing in accordance with services provided.