Demonstrates a high level of understanding of HIPAA, PHI and OSHA regulations • Answers and returns all calls in a timely manner; assesses callers needs and directs to appropriate personnel when required • Schedules patient appointments in a productive and efficient manner • Schedules patient translation services as needed • Promptly and accurately updates electronic health records (EHR), including financial and demographic information • Responds to clinical triage calls • Promptly coordinates scheduling of new patient referrals, gathers necessary information, and schedules appointment accordingly • Create new patient packets • Accurately collects co-pays, deductibles and other out of pocket expenses at time of visit • Follows up with patients to reschedule any missed appointments • Assisting with prior authorizations • Promptly schedules new and follow-up appointments • Rooming patients, including updating medical history and medication list in EMR • Accurately takes and records patient vitals in EMR • Prepares patient for examinations • Provides patient education • Assists provider during exams and/or procedures • EKG set-up and testing • Spirometry set-up and testing • Removes sutures and changes dressings • Perform basic phlebotomy testing and draws • Collects and preparing laboratory specimens to include appropriate labeling • Collects throat, wound and sputum specimens and urine cultures • Cleans and sterilizes instruments and disposes of contaminated supplies • Prepares and administers medications and immunizations (intramuscular, intradermal, and subcutaneous), as directed by a licensed provider • Tracks and maintains inventory of medical, lab, or office supplies and equipment • Transmits prescription refills, as directed • Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities • Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues • Cultural Competency/Sensitivity. • Basic knowledge of HIV, STIs, PrEP and other prevention methods • Ability to successfully resolve difficult conversations and/or situations • Cultural Competency/Sensitivity • Excellent communication, client relations and management skills • Highly organized and detail oriented • Ability to comprehend established office routines and policies • Ability to keep financial records and perform mathematical tasks • This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement, professional integrity and research ethics and cultural competency • Must demonstrate accuracy, efficiency and excellent organizational skills • Must demonstrate effectiveness in the following areas: task management; teamwork; time management; and communication with teams, managers, clients, and company consultants.