Superior organization skills- manages time effectively, keeps tasks appropriately prioritized, able to pay extreme attention to detail for long periods of timeStrong interpersonal and communication skills- responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information; can build effective, strong working relationships others through trust, communication, and credibility. Beginning in January 2004, newly certified individuals must participate in The AAB Board of Registry (BOR) Certification Maintenance Program (required)Job Competency:Knowledge, Skills, and Abilities critical to this role: Strong customer service skills- able to demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints.